This year’s survey includes updates on online investment priorities and pricing approaches, which were covered in past CHLOE surveys. New questions illuminate where COLOs see friction between online efforts, the legacy institution and mission, and the direction and adequacy of online budgets and support. There is also a discussion on how COLOs view brewing regulatory changes on third-party servicers (TPS) and online program management (OPM) companies, as well as existing regulations for regular and substantive interaction (RSI). As online learning (and education in general) faces a new era of artificial intelligence (AI), CHLOE 9 quizzed COLOs about where the technology is beginning to make an impact (or at least have a presence) and the extent to which institutional policy is taking shape to address AI use and challenges.