Using the phrase “EPS Technology” is probably a mistake when you consider Embedded Performance Support [EPS] is not a technology; rather, it is a discipline…that has technology implications. What I’ve experienced over the years is our tendency toward embracing the technology too early and then wind up trying to make our business requirements fit into whatever was purchased…or whatever we got talked into by a vendor.
The actual technology component is known as Electronic Performance Support Systems [EPSS], and in reality, outside of the servers used to deploy it, is a software application. EPSS is not new technology/software; in fact, it has been around since the early 1990’s. Back then, EPSS was “tied to” another business application, meaning there were actual connections to the code of the primary application and the EPSS. Basic intent behind today’s EPSS is similar in it provides contextual support to the user while using the primary application…like SAP, Oracle, SafesForce, etc. That’s where the similarities end.