eCommerce Fulfillment
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Sprocket Named as Top 10 E-Commerce Fulfillment Services of 2018 by PC Mag

Sprocket Named as Top 10 E-Commerce Fulfillment Services of 2018 by PC Mag | eCommerce Fulfillment | Scoop.it
We are proud to have been chosen as a Top 10 E-Commerce Fulfillment Services of 2018 by PC Mag. Sprocket's customer service and agility stand out in the crowd.
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Cobotics, the New Face of Automation

Cobotics, the New Face of Automation | eCommerce Fulfillment | Scoop.it

Automation is being redefined just as quickly as it is being defined and the new understanding focuses more on ways that humans and robots can work together to leverage their unique individual strengths to reach a common goal.

In the past, it was generally accepted that blue collar jobs would be the first to go, whereas white collar jobs would be less suitable for automation. But now we see robotic doctors and teachers appearing in trial phases and we hear that warehouse robots still need human counterparts. 

Here are some updates on the current evolving story of automation and how it will change the face of the workforce forever.
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Forecasting isn't Easy, Especially When it's About the Future

Forecasting isn't Easy, Especially When it's About the Future | eCommerce Fulfillment | Scoop.it


Don't overlook the value of forecasting in supply chain management...

I asked Dan Cence, CEO of Sprocket Express, what a new client should expect (and get) from their fulfillment partner. “Hands down, professional forecasting,” he said. 


Small businesses often overlook the value of forecasting in supply chain management. But they should expect this to be offered by a 3PL to help them efficiently predict demand. To predict inventory demand in the long term, a business must take into account manufacturing lead times, sales, delivery times, and carrying costs. 


Initially, this is a challenge of insufficient data, but later in the business cycle, it often becomes a crisis of too much...


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Robots Are Becoming (Almost) Old News

Robots Are Becoming (Almost) Old News | eCommerce Fulfillment | Scoop.it


The fields of warehousing and fulfillment have entered a dramatic period of automation. In just a few years, there could be as many as 4 million robots roaming warehouses worldwide. 


The Pizza Bot is Here!

In 5 European cities, autonomous robots are already delivering pizza. In fact, 2016 saw the first drone-delivered pizza carried by Dominos in New Zealand. The CEO pointed out that drones can get there quicker and more safely, predicting that this technology would soon dominate.

Sprocket Express's insight:
Will a bot deliver your next pizza? In just a few years, there could be as many as 4 million robots roaming warehouses worldwide.
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Six Links in the Satisfaction Chain and Your Business

Six Links in the Satisfaction Chain and Your Business | eCommerce Fulfillment | Scoop.it
There are six major points of interaction between an e-commerce business and the consumer, representing a Satisfaction Chain. 

Maintain quality at each of these links to maximize customer satisfaction. 

How does your company handle each of these touch points? We created a new infographic to help visualize each of the six interactions.
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Robots Deliver the Goods – Automation Continues to Take Shape in Last Mile Delivery

Robots Deliver the Goods – Automation Continues to Take Shape in Last Mile Delivery | eCommerce Fulfillment | Scoop.it
Can online shopping get even easier? Survey says: Yes it can. As warehouses develop autonomous capabilities, e-commerce checkout is streamlined and delivery gets faster and faster, the logistics behind “last mile” have been heating up. 

At one time in the not too distant past, we would not have imagined robots picking up our packages just 24 hours after placing an order. Today, retailers and delivery carriers are developing technologies to enable nearly immediate and effortless delivery. 

Here are 3 areas last mile delivery is becoming more autonomous.
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Man + Machine: Driving Supply Chain Productivity

Man + Machine: Driving Supply Chain Productivity | eCommerce Fulfillment | Scoop.it
According to ARC Advisory Group, 50% of open warehouse positions today receive fewer than five applicants.

The increased number of warehouse positions is due in large part to the explosive growth of direct-to-consumer (DTC) sales.

Incorporating machines and automation that can assist and augment human workers has become critical in distribution facilities. As Henry Ford once said, “For most purposes, a man with a machine is better than a man without a machine.”
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No Sales Final - Reverse Logistics

No Sales Final - Reverse Logistics | eCommerce Fulfillment | Scoop.it
Returns are expected to skyrocket this holiday season. Is your fulfillment partner prepared to manage the reverse logistics? Follow thes
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The New Division of Labor – Bots and Humans Mix It Up in Industry 4.0

The New Division of Labor – Bots and Humans Mix It Up in Industry 4.0 | eCommerce Fulfillment | Scoop.it
Robots are less likely to simply take human jobs than they are to become part of the workforce. A blend of human + machine. A division of labor.
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Robot Roundup - Robotics and AI for the Warehouse and Fulfillment Industry

Robot Roundup - Robotics and AI for the Warehouse and Fulfillment Industry | eCommerce Fulfillment | Scoop.it
Here is a quick rundown on some of the top robots, drones and AIs already integrating with our warehouses and fulfillment centers in 2018.
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How to Make Sure You Get Fair Fulfillment Pricing

How to Make Sure You Get Fair Fulfillment Pricing | eCommerce Fulfillment | Scoop.it

Ask the right questions to get a fair fulfillment service quote. 


Pricing is not one-size-fits-all when it comes to fulfillment. People ask us why we don't post our pricing. The simple answer is that fair pricing is not easy to display in a single chart. 


Let's imagine that a grocery store was asked how much it costs a month to shop there. How would they answer? Naturally it depends on what you buy. Groceries for a single person will not cost the same amount as a family of four. Plus, some people buy organic and some shop the sales. It's very personal. If everyone paid the same amount, inequities would quickly develop. 


The same principle is true in fulfillment. Each business is different in a myriad of ways.

Sprocket Express's insight:
Question list and talking points to make sure you get the details clear when you shop for fulfillment
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Can You Afford Not to Offer Free Shipping?

Can You Afford Not to Offer Free Shipping? | eCommerce Fulfillment | Scoop.it


It's no secret that customers love free shipping. The real question in today's market is: Can you afford 'not' to offer free shipping?

Read our tips on how to compete without breaking the bank.

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Cobot Inventor on the Value of Humans in Factory, Robots in the Home

Cobot Inventor on the Value of Humans in Factory, Robots in the Home | eCommerce Fulfillment | Scoop.it
Esben Østergaard, CTO of Universal Robots, youngest person to win the Engelberger Robotics Award for technology, talks about why humans will always be valuable to manufacturers and the impact of robots on society.
Sprocket Express's insight:
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Lost in Automation – Successful Fulfillment Requires Both Technology and Human Interaction

Lost in Automation – Successful Fulfillment Requires Both Technology and Human Interaction | eCommerce Fulfillment | Scoop.it
As we move towards greater automation, personal service is getting harder to find. Sprocket Express believes personal interaction is still important in American small business and we don't want to lose the human touch.
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Fulfillment and Logistics Advice for a New eCommerce Shop

Fulfillment and Logistics Advice for a New eCommerce Shop | eCommerce Fulfillment | Scoop.it

Moving to a fulfillment center is an essential step to support your growing business. At the beginning, it is usually more efficient to handle your own fulfillment and shipping until things take off, but once you are ready to transition, you'll want to know how to make the new partnership run as smoothly as possible. 


Here are three areas Dan has identified to help your business successfully integrate into a fulfillment house.

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How To Manage Your Own Fulfillment Until Things Take Off

How To Manage Your Own Fulfillment Until Things Take Off | eCommerce Fulfillment | Scoop.it


As new small business owners know too well, logistics can become overwhelming. But know two things: you can do it and your business will grow stronger for the experience.


Here are four reasons you should do your own fulfillment at the beginning.

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Beyond the Box – Packaging and Customer LTV

Beyond the Box – Packaging and Customer LTV | eCommerce Fulfillment | Scoop.it


Customers can be fickle, but they can be “ride-or-die” to businesses that attract their longterm attention and, consequently, earn their longterm loyalty. 

Packaging is often overlooked as a factor in the satisfaction chain. However, it is a prime opportunity to promote the brand and educate the consumer, improving the customer lifetime value (LTV) and encouraging growth.

Five ways packaging can be used to improve customer lifetime value (LTV) and encouraging growth.


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It's Not All About Money -- Corporate Responsibility in Fulfillment

It's Not All About Money -- Corporate Responsibility in Fulfillment | eCommerce Fulfillment | Scoop.it


Price is one of the primary considerations when you choose a fulfillment partner for your e-commerce business. However, the value of a partnership extends beyond price.

It can be more expensive to conduct business in a socially responsible manner, but consumers and business owners alike prefer to support responsible companies. Quality employees are more attracted to companies like these and they tend to be more satisfied with their jobs, staying longer at the company. 


Dan Cence had a vision...

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Bridging the Supply Chain Skills Gap -- Creating an "All-Collar" Workforce

Bridging the Supply Chain Skills Gap -- Creating an "All-Collar" Workforce | eCommerce Fulfillment | Scoop.it
Supply chain management used to be considered a boring and stagnant career option to most people. Certainly it was not the most tech-forward, exciting and profitable choice. But the world has changed even if the perception has not. 

Today's commerce, whether omnichannel, multichannel, e-commerce, brick-and-mortar... you name it, the landscape has changed significantly and the role of supply chain has become vastly more important. 

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Three Ways Automation is Improving Ecommerce

Three Ways Automation is Improving Ecommerce | eCommerce Fulfillment | Scoop.it

Will automation obliterate human workers? Do robots really do a better job? What is the sweet spot for human and machine interaction? Questions like these are being raised every day in the new retail landscape. 


There is no consensus among professionals regarding the use of robotics. Although there is a lot of interest in service robots, according to a recent survey across eight industries, less than 20% have implemented robotics in their companies. Another 8% have no plans to use the technology, believing it to be inappropriate for their individual fields. About half of the respondents are considering it, but are still in R&D phases with these technologies. 


So, where are the robots? Here are three places automation is already killing it in e-commerce.

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5 Key Components of Fulfillment Service Value

5 Key Components of Fulfillment Service Value | eCommerce Fulfillment | Scoop.it


How does your fulfillment provider score on service value? Take our quiz to assess your eCommerce partner.

Any 3PL can pack a box...

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The Human Factor - When Human and Artificial Intelligence Combine, the Future is Bright

The Human Factor - When Human and Artificial Intelligence Combine, the Future is Bright | eCommerce Fulfillment | Scoop.it


Biology still has a place in decision-making and industry. Offering authentic human interaction is a great way to gain competitive advantage in the current market.


We are happy to see there is a movement to include the human aspect in commerce again. There has been a push to include more technology to streamline business operations, leaving many people to wonder where all the people have gone. 


Artificial intelligence is most effective when there is a clear goal. It is great at gathering data and quickly providing insights. AI can help with product recommendations, order frequency suggestions, and reminders, and inventory management, to name just a few areas. In short, it helps everything run more quickly and more efficiently. 


However, while artificial intelligence obviously has its place in a myriad of objective tasks, there is still a gap that only humans can properly fill.

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International Fulfillment - How to Reach More Customers Worldwide

International Fulfillment - How to Reach More Customers Worldwide | eCommerce Fulfillment | Scoop.it


Cross-border online consumer purchasing is increasing 25-30% a year and will reach $1 trillion by 2020, according to market statistics. These sales account for over 17% of all eCommerce sales worldwide. 


Navigating the intricacies of cross-border commerce is no easy feat. It takes a lot of time and research to understand how to facilitate a smooth purchase and shipping process. There are different carriers, documents, regulations, and certifications to consider. The most important part is the keep the customer happy and increase your sales. To save time and money, choose a fulfillment partner with experience in these areas.

Sprocket Express's insight:
Your fulfillment partner plays a big part in making international eCommerce sales flow smoothly. Here is how you can benefit.
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Christmas in July? Time for Holiday Supply Chain Planning

Christmas in July? Time for Holiday Supply Chain Planning | eCommerce Fulfillment | Scoop.it


It's already time to start planning for the holiday season. Five ways to benefit from increasing holiday preparedness beginning in the summer months. 

#peakholidayseason #holidaysales #fulfillment #beprepared


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6 Tips to Brand Your Business Using Content

6 Tips to Brand Your Business Using Content | eCommerce Fulfillment | Scoop.it
Although branding plays a vital role in business, content plays a major part in improving the brand’s image especially in the online world. 

Those days are gone when business used to create a good commercial on TV and everybody rushes to buy the product. In today’s world just like our phones the people have got smarter. So, it becomes difficult for business to build trust on their audience while their competitors are just one click away. Do people recognize your brand? 

The effort here is to find ways to get your brand a boost with content marketing strategies. Having said so, you can build your brand with content using the following ways.
Sprocket Express's insight:
We definitely agree - content is a great way to build awareness! It's important to be patient and remember quality over quantity.
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