Retail, management, relation Client et formation
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Retail, management, relation Client et formation
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The 110 techniques of communication and public speaking | David JP Phillips | TEDx

David JP Phillips has spent 7 years studying 5000 speakers, amateurs and professionals in order for the first time in history to detail every single skill a communicator from stage or in a presentation uses in order to deliver their message.

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8 processus de communication pour éviter d'entrer dans le triangle dramatique (victime, persécuteur, sauveteur)

8 processus de communication pour éviter d'entrer dans le triangle dramatique (victime, persécuteur, sauveteur) | Retail, management, relation Client et formation | Scoop.it
Comment éviter et/ou sortir du triangle dramatique : 8 manières de communiquer sainement pour n'être ni persécuteur ni victime ni sauveteur
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