Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies
4.1K views | +0 today
Follow
Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies
Actualités des pratiques, outils et méthodes du design thinking, du design de service et plus largement de la conception orientée utilisateur.
Your new post is loading...
Your new post is loading...
Scooped by Design Innovation
Scoop.it!

What is Rapid Prototyping And Why is it Used in Development?

Rapid prototyping will cange the way you build products. Find out how to do this, and how it can enhance your software development process.
No comment yet.
Scooped by Design Innovation
Scoop.it!

Guidelines & Video

Guidelines & Video | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
As a result of action research experiments in four cities and three additional dissemination workshops the SmarterLabs project developed guidelines for "smarter" Living Labs. These are specifically designed to address barriers to upscaling that may stem from resistance to large-scale change in socio-technical systems and from people being excluded. They are a useful tool for researchers, businesses, citizens, or any other stakeholder who considers organizing or participating in a Living Lab.
Design Innovations insight:

Resources for urban living labs & smarter cities!

No comment yet.
Scooped by Design Innovation
Scoop.it!

Sympathy vs. Empathy in UX

Sympathy vs. Empathy in UX | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
The majority of UX professionals practice sympathy instead of empathy for their users.
No comment yet.
Scooped by Design Innovation
Scoop.it!

Best practices for ethnographic research, lessons learned in the wild

Planning is important but expect surprises. Embrace the unexpected and you will uncover insights. Your artifacts and your insights will guide you to create the best story. Ethnography is the study of…
No comment yet.
Scooped by Design Innovation
Scoop.it!

Brainstorm Design 2018: RETHINKING DESIGN THINKING: A TOWNHALL CONVERSATION I Fortune - YouTube

Can design thinking work for all organizations and be applied to solve all problems? Can (and should) everyone be a designer? We’ll explore how the practice is being refined and cultivated by practitioners, how it is influencing strategy and innovation, and what companies and studios can do to ensure the process promotes creativity and successful business outcomes.

 

Discussion Leaders:

Gadi Amit, Founder and Principal Designer, NewDealDesign Natasha Jen, Partner, Pentagram

Ernesto Quinteros, Chief Design Officer, Johnson & Johnson

Harry West, Chief Executive Officer, frog

Moderator: Clay Chandler, Brainstorm Design

No comment yet.
Scooped by Design Innovation
Scoop.it!

JOON d'Air France-KLM : une expérience client pour le moins surprenante

L’expérience client s’apprécie selon trois indicateurs clés : la valeur d’usage, l’émotion et l’éthique. Utilisons-les pour évaluer l’expérience client de Joon.

Design Innovations insight:

Un cas d'étude pour comprendre les enjeux de l'expérience utilisateur

No comment yet.
Scooped by Design Innovation
Scoop.it!

The True ROI of UX: Convincing the Executive Suite | Toptal

The True ROI of UX: Convincing the Executive Suite | Toptal | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
UX designers know it’s crucial to employ UX design methodologies that cover product breadth and depth. They also often need to persuade executives on the ROI of a UX initiative. In this example scenario, the UX team presented the projected ROI of UX to make a convincing case.
No comment yet.
Scooped by Design Innovation
Scoop.it!

Ce que l’expérience client signifie vraiment

Ce que l’expérience client signifie vraiment | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

Elle est primordiale, car elle construit la fidélité et la recommandation. Pourtant, l’expérience client est trop souvent mal comprise. Le concept de « customer experience » est né à la fin des années 1990 avec l’ouvrage de Joseph B. Pine et James H. Gilmore, « The Experience Economy » (...)

No comment yet.
Scooped by Design Innovation
Scoop.it!

Le design thinking appliqué aux RH

Le design thinking appliqué aux RH | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
La chasse aux talents est de plus en plus effrénée. La dernière arme dégainée par les directions des ressources humaines tant pour séduire en interne que pour attirer de nouveaux collaborateurs se nomme design thinking. Effet de mode ou véritable révolution ?
No comment yet.
Scooped by Design Innovation
Scoop.it!

Etch A Sketch: How to Use Sketching in User Experience Design | Interaction Design Foundation

Etch A Sketch: How to Use Sketching in User Experience Design | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

Have you ever wondered how you could convey your design decisions more effectively to your colleagues and users in a timely and cost-efficient manner? Have you found yourself stuck in a design, unable to see alternative approaches? Are you sure you are applying usability engineering to ...

No comment yet.
Scooped by Design Innovation
Scoop.it!

Empathy – How to Improve Your Designs by Developing Empathy for Your Target Group | Interaction Design Foundation

Empathy – How to Improve Your Designs by Developing Empathy for Your Target Group | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

Empathy is the ability to understand and identify with another person’s context, emotions, goals and motivations. In order to design great experiences, successful design firms actively search for empathic insights into their target group.

No comment yet.
Scooped by Design Innovation
Scoop.it!

Norman's Three Levels of Design | Interaction Design Foundation

Norman's Three Levels of Design | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
In the human mind there are numerous areas responsible for what we refer to as emotion; collectively, these regions comprise the emotional system. Don Norman proposes the emotional system consists of three different, yet interconnected levels, each of which influences our experience of the world in a particular way. The three levels are visceral, behavioral, and reflective.
No comment yet.
Scooped by Design Innovation
Scoop.it!

Définition Experience map, la carte de l’expérience utilisateur

Définition Experience map, la carte de l’expérience utilisateur | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
L’Experience Map est une synthèse visuelle de l’Expérience d’un utilisateur, un outil de cartographie de l’Expérience utilisateur. La carte d’Expérience permet de comprendre le comportement d’un utilisateur ou d’un client.
No comment yet.
Scooped by Design Innovation
Scoop.it!

THE LOOP: IBM Design Documentary - Enterprise | InVision

THE LOOP: IBM Design Documentary - Enterprise | InVision | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
InVision presents THE LOOP, a short documentary on IBM's enterprise design thinking transformation, featuring candid interviews with design leaders.
Design Innovations insight:

A documentary about IBM's inspirational journey to adopt design thinking and transform business outcomes throughout the company

No comment yet.
Scooped by Design Innovation
Scoop.it!

Urban Lab kit

Urban Lab kit | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
The Urban Lab kit has been designed as a tool for inspiration to help municipalities or other stakeholders in a city on their way in drafting or sharpening the outlines of an urban lab.
Design Innovations insight:

Des feedbacks sur l'utilisation de ce kit ?

No comment yet.
Scooped by Design Innovation
Scoop.it!

L’éthique ne suffira pas !

L’éthique ne suffira pas ! | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
Rachel Coldicutt (@rachelcoldicutt) directrice de DotEveryOne (@doteveryoneuk), le think tank britannique qui promeut une technologie plus responsable, plus équitable, plus inclusive et plus démocratique, dans une tribune pour Medium s’énerve après la mode de l’éthique qui traverse actuellement le monde des technologies.
Design Innovations insight:

« S’assurer que plus d’informaticiens aient une compréhension rudimentaire de la prise de décision éthique élargira certainement leurs horizons en tant qu’individus, mais cela ne suffira pas pour transformer la façon dont la technologie est fabriquée ou dont elle affecte la société. Une proposition plus radicale consiste à former les diplômés des arts et des sciences sociales à la conception de produits et d’expériences, de manière à ce que ceux qui font passer les gens au premier plan aient les compétences nécessaires pour façonner la technologie de manière plus responsable. »

No comment yet.
Scooped by Design Innovation
Scoop.it!

How to Make Sure Your Research Planning is Successful

How to Make Sure Your Research Planning is Successful | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
7 Questions to improve UX Research Planning. Our mission is to inspire great design through human understanding. Get your teams on the same page with a UX Research Planning canvas.
No comment yet.
Scooped by Design Innovation
Scoop.it!

Faites-vous réellement de l'UX ?

Qu’il s’agisse d’un produit nouveau ou de l’évolution d’un produit existant, les principes sont les mêmes ! Voici un petit récapitulatif des aspects essentiels quand on pratique le Design UX (User eXperience).

No comment yet.
Scooped by Design Innovation
Scoop.it!

Le métier d'UX designer

Récemment, j'ai été interrogée dans le cadre d'une étude sur les designers UX. Dans cet article, je partage avec vous ma vision du métier :

Pour vous, c'est quoi être UX Designer ?

Mot pour mot, c'est imaginer / concevoir ("design" en anglais) des choses qui vont améliorer et faciliter la vie des gens. Du plus vulgaire objet du quotidien (ex : une télécommande) au service le plus complexe (ex : un hôpital).

No comment yet.
Scooped by Design Innovation
Scoop.it!

User Journey Vs User Flow — Differences & Similarities

What is the difference between User Journey & User Flow? How to create a user journey map? We will figure out these problems today within this article. User Journey and User Flow are two terms…
No comment yet.
Scooped by Design Innovation
Scoop.it!

Le design, une méthode ? –

Le design, une méthode ? – | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
Adrien Payet, de chez BDC Conseil — notre partenaire spécialiste de la signalétique, nous invitait Denis et moi pour donner une conférence et nous donnait carte blanche. Nous avons choisi d'aborder un thème auquel on ne peut échapper ces jours-ci, le design thinking, comme un prétexte pour ouvrir sur une notion plus large et somme toute plus intéressante : le design peut-il être réduit à une méthode ?
No comment yet.
Scooped by Design Innovation
Scoop.it!

How to Transform Conflict Into an Innovation Advantage

How to Transform Conflict Into an Innovation Advantage | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
The surprising impact of design thinking on corporate culture
No comment yet.
Scooped by Design Innovation
Scoop.it!

Minimum Viable Product (MVP) and Design - Balancing Risk to Gain Reward | Interaction Design Foundation

Minimum Viable Product (MVP) and Design - Balancing Risk to Gain Reward | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

The idea of the minimum viable product (MVP) has been around for some time. The term itself was coined by Frank Robinson but was made popular by two influential names in product design – Steve Blank, a serial-entrepreneur and academic, and Eric Ries, the pioneer of the Lean Startup movement.

No comment yet.
Scooped by Design Innovation
Scoop.it!

7 Great, Tried and Tested UX Research Techniques | Interaction Design Foundation

7 Great, Tried and Tested UX Research Techniques | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
Thinking about conducting some user research? Wondering which techniques are most likely to provide useful results? Then look no further. We’ve compiled a list of 7 excellent techniques which are tried and tested and have been proven to deliver real value in UX projects. Let’s take a look at eac
No comment yet.
Scooped by Design Innovation
Scoop.it!

User Stories: As a [UX Designer] I want to [embrace Agile] so that [I can make my projects user-centered] | Interaction Design Foundation

User Stories: As a [UX Designer] I want to [embrace Agile] so that [I can make my projects user-centered] | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

Let’s examine a tool so simple yet so powerful that once you’ve learned about it, you will apply it in all your projects. It is a great design method that enhances collaboration among all stakeholders. Users’ Needs are a core part of Agile: the User Stories

No comment yet.