Customer service in tourism
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Customer service in tourism
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Scooped by Leona Ungerer
September 21, 2021 1:29 PM
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Impact of digital transformation on the hospitality industry | Travel | Digital Assurance

Impact of digital transformation on the hospitality industry | Travel | Digital Assurance | Customer service in tourism | Scoop.it

"Since the inception of the world wide web, digital transformation has been a perennial. Customer behavior began to shift as the digital world evolved, having a significant impact on the hotel and travel industries ..."

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November 26, 2016 11:56 PM
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Many customers aren't on board with self-service trend

Many customers aren't on board with self-service trend | Customer service in tourism | Scoop.it

"Enterprises have been warming to digital transformation, but it's crucial that they maintain a human element in their customer interactions, according to a study Verint published last week ..."

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