With advances in artificial intelligence and the growing use of messaging systems for both consumer and business communication, a new wave of bots as personal assistants has taken off.
Scoop.it!
Bovee & Thill's Online Business Communication Magazines's insight:
Major categories of bot technology include taskbots that perform routine chores within digital systems and socialbots that mimic human conversation. Learn why Bovee & Thill are covering both these categories in their business communication textbooks.
The article talks about robots and how the future of business communication is going to be based in robots and artificial intelligence bots, which will answer to online consumers.