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2 Critical factors before outsourcing to a bilingual call center

2 Critical factors before outsourcing to a bilingual call center | Business | Scoop.it
Every party involved in the outsourcing deal is responsible for educating themselves about these two important business aspects.
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How brainstorming can improve your bilingual call center

How brainstorming can improve your bilingual call center | Business | Scoop.it
Managing a bilingual call center can be tricky. To solve the problems your customer support teams face, employee brainstorming can help.
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5 Tips for successfully implementing customer self-service - Bahasa Call Center

5 Tips for successfully implementing customer self-service - Bahasa Call Center | Business | Scoop.it
Here are five helpful ideas you can use to successfully implement your customer self-service.
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How to address office politics in your bilingual call center - Bahasa Call Center

How to address office politics in your bilingual call center - Bahasa Call Center | Business | Scoop.it
Is office politics a problem for your bilingual call center? Check out these five tips to help you address it.
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Why bilingual call center agents must be tech-savvy - Bahasa Call Center

Why bilingual call center agents must be tech-savvy - Bahasa Call Center | Business | Scoop.it
Hiring tech-savvy bilingual call center agents can boost your team's performance in many ways.
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5 Skills every bilingual call center agent must have - Bahasa Call Center

5 Skills every bilingual call center agent must have - Bahasa Call Center | Business | Scoop.it
Build a proactive customer support team by hiring the right bilingual call center agents. Here are the top skills that every customer service rep must have.
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5 Ways to reward your outsourced call center agents - Bahasa Call Center

5 Ways to reward your outsourced call center agents - Bahasa Call Center | Business | Scoop.it
Here's how to keep your outsourced call center agents happy and productive.
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5 Call center outsourcing mistakes you must avoid - Bahasa Call Center

5 Call center outsourcing mistakes you must avoid - Bahasa Call Center | Business | Scoop.it
Are you guilty of these call center outsourcing mistakes?
Jonathan Castillo's insight:
Don't let a rocky business partnership with your bilingual call center ruin your customer service. Here are the negative practices you must avoid at all costs to strengthen your relationship with an outsourcing company.
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Rethinking your call center strategy for better results - Bahasa Call Center

Rethinking your call center strategy for better results - Bahasa Call Center | Business | Scoop.it
Is your call center performing to its maximum capacity? Or do you need to start rethinking your customer service strategy? Find out in this article.
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3 Basic work environment features your call center must have - Bahasa Call Center

3 Basic work environment features your call center must have - Bahasa Call Center | Business | Scoop.it
A healthy work environment keeps call center agents comfortable and productive. Make sure your workplace has these features to ensure that your employees are satisfied.
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3 Basic actions that customers expect from an outsourced call center - Bahasa Call Center

3 Basic actions that customers expect from an outsourced call center - Bahasa Call Center | Business | Scoop.it
It’s important that your outsourced call center delivers these three basic customer expectations.
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Service language: It’s more than just adapting Bahasa

Service language: It’s more than just adapting Bahasa | Business | Scoop.it
Choose your service language well, and let your agents adapt it willingly.
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Do hotels and restaurants need Bahasa call center services?

Do hotels and restaurants need Bahasa call center services? | Business | Scoop.it
Hotels and restaurants can redefine hospitality by outsourcing their customer service needs to a Bahasa call center.
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Bahasa Call Center launches official website

Bahasa Call Center launches official website | Business | Scoop.it
Bahasa Call Center launches its website to enable businesses to access outsourcing services to reach their Malaysian & Indonesian customers.
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The importance of customer feedback for your bilingual call center - Bahasa Call Center

The importance of customer feedback for your bilingual call center - Bahasa Call Center | Business | Scoop.it
Customer feedback allows you to learn more about your bilingual call center's performance. Utilizing it can help retain customers and gain their trust.
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Improve your customer support quality with customer self-service - Bahasa Call Center

Improve your customer support quality with customer self-service - Bahasa Call Center | Business | Scoop.it
By having customer self-service, agents won't have to deal with menial questions and can focus on more complicated problems especially during holidays.
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4 Conflict resolution tips for excellent customer service - Bahasa Call Center

4 Conflict resolution tips for excellent customer service - Bahasa Call Center | Business | Scoop.it
Train customer service agents on how to communicate with customers better to avoid conflicts, resolve issues faster, and boost customer loyalty.
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4 Reasons why you need to visit your call center site - Bahasa Call Center

4 Reasons why you need to visit your call center site - Bahasa Call Center | Business | Scoop.it

Here's why you shouldn't sign an outsourcing deal without first visiting the operations site of your prospective call center.

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Why cultural sensitivity training is a must for bilingual agents - Bahasa Call Center

Why cultural sensitivity training is a must for bilingual agents - Bahasa Call Center | Business | Scoop.it
To build better customer relationships, brands and contact centers must launch a cultural sensitivity training program for agents.
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Shoutout to brand managers: Listen to customer calls - Bahasa Call Center

Shoutout to brand managers: Listen to customer calls - Bahasa Call Center | Business | Scoop.it
Brand managers should take an active role in customer service management by listening to customer calls. Here’s why.
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3 Essential call center training tips for brand managers - Bahasa Call Center

3 Essential call center training tips for brand managers - Bahasa Call Center | Business | Scoop.it
Make your call center training program instantly better using these three tips!
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Why nearshoring to bilingual call centers is a good choice - Bahasa Call Center

Why nearshoring to bilingual call centers is a good choice - Bahasa Call Center | Business | Scoop.it
Nearshoring to bilingual call centers can take your business even farther. Read this article to find out how.
Jonathan Castillo's insight:

The possibilities of outsourcing are limitless, and nearshoring can take your business even farther. It can help you tackle a competitive market, create sustainable business partnerships, and widen your clout.

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Why your bilingual call center must have a customer service roadmap - Bahasa Call Center

Why your bilingual call center must have a customer service roadmap - Bahasa Call Center | Business | Scoop.it
With a customer service roadmap, your outsourced bilingual call center will be able to serve Bahasa speakers better.
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Building a healthy business relationship with your offshore partner - Bahasa Call Center

Building a healthy business relationship with your offshore partner - Bahasa Call Center | Business | Scoop.it
Having a healthy business relationship with your BPO partner overseas is the key to achieving goals.
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How every Bahasa call center gauge customer satisfaction

How every Bahasa call center gauge customer satisfaction | Business | Scoop.it
Here's how a Bahasa call center can help turn a business into a customer-centric brand.
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Customer service: How customers define it vs. how you deliver it

Customer service: How customers define it vs. how you deliver it | Business | Scoop.it
There are things that multinational businesses need to consider before outsourcing Bahasa call center services. Read on to know what those aspects are.
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