Workforce 2020
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Workforce 2020
Workforce 2020
A clear vision for Workforce Management today - and tomorrow
Curated by Dave Bruno
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Q&A Part 1: How Mobility and Workforce Management Can Empower Millennial Workforce | Supply Chain Nation

Q&A Part 1: How Mobility and Workforce Management Can Empower Millennial Workforce | Supply Chain Nation | Workforce 2020 | Scoop.it
Dave Bruno's insight:

According to a recent study by Millennial Branding and Payscale entitled Gen Y in the Workplace millennials are five times as likely as any other generation to hold retail merchandising and sales jobs. As early as next year, millennials will make up a third of the total workforce; in seven years, they will represent half of all retail workers.

 

To better understand the unique expectations of this generation, I spoke to John West, director of retail consulting at Workforce Insight, a leading provider of strategic workforce management consulting and implementation services.

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Workforce Preview: What to Expect From Gen Z

Workforce Preview: What to Expect From Gen Z | Workforce 2020 | Scoop.it
Gen Z youths' addiction to electronic devices is cultivating collaborative and intellectual skills that will deliver dividends to future employers.
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2013 Retail Workforce Mobility Snapshot

In December 2012, JDA surveyed almost 150 retail executives to understand their plans for investing in workforce mobility solutions in 2013. The key findings are highlighted here.

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Aberdeen: Retailers best able to manage workforce effectively FAR outperform all others

Aberdeen: Retailers best able to manage workforce effectively FAR outperform all others | Workforce 2020 | Scoop.it

Best in class organizations had less than half the unplanned overtime, 8x higher revenue per employee, 10x improved customer retention, and almost 300% better customer satisfaction than Laggards.

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New Study Results Indicate Keys to Recruiting, Engaging and retaining Millennials...

An entirely new store associate has emerged onto the retail scene. Today’s new associates are both well versed and confident in their ability to put technology...

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Don’t Kick the Dead Whale Down the Beach: How to Effectively Deal with Poor Performers

Don’t Kick the Dead Whale Down the Beach: How to Effectively Deal with Poor Performers | Workforce 2020 | Scoop.it

Managers spent an average of 34 days per year dealing with performance problems. And in my work with leaders, from the frontline to the C-suite, managing poor performers is a constant struggle.


Most leaders know that they need to deal with performance issues, but still “kick the dead whale down the beach,” as one of my clients says. You’re busy.


Maybe you don’t know how to have performance conversations. Or you simply hope the problem will fix itself.

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Mobile Workforce Management Engages Next-Generation Associates

Mobile Workforce Management Engages Next-Generation Associates | Workforce 2020 | Scoop.it
Mobile workforce management strategies are at the forefront for retailers focused on a more efficient, digitally savvy workforce, which is now better equipped to improve the customer experience.
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RSR Research » New research indicates most retailers agree that the role of the workforce in enabling customer service is more important than ever.

RSR Research » New research indicates most retailers agree that the role of the workforce in enabling customer service is more important than ever. | Workforce 2020 | Scoop.it

From the study:
More Retailer Winners have implemented workforce management technologies than the study group as a whole. In addition to basic Time & Attendance, Winners’ top focus areas to-date have been schedule and labor requirements optimization, forecasting & budgeting, and automated schedule creation. 

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