Outsourcing Call Center Services
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Factors Triggering growth of Call Centers in Rural India

Factors Triggering growth of Call Centers in Rural India | Outsourcing Call Center Services | Scoop.it

Following are the underlying benefits of setting-up BPOs in rural India –
Lower Costs

Reverse Migration

Low Attrition Rates

 

The rise of rural BPOs in the country is expected to help businesses in implementing best practices for greater service efficiencies. Thus, organizations are expected to serve their clients in a better way.

 

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http://www.go4customer.in/blog/outsourcing/rural-india-next-destination-for-bpos#sthash.ivl2tSh6.dpuf

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Execution of business service through outbound calling

Execution of business service through outbound calling | Outsourcing Call Center Services | Scoop.it

Want your business to be thrived in limited time? If so, then subscribe for an outbound calling service from Go4customer.com and explore new ways to boost sales as well clientele base. This service is rendered by professionals who believe in the timely execution of assigned tasks.  

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Business Process Outsourcing

Business Process Outsourcing | Outsourcing Call Center Services | Scoop.it

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.
BPO is typically categorized into

 

Offshore outsourcing - BPO that is contracted outside a company's country is called offshore outsourcing.

Nearshore outsourcing - BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.

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Appointment Scheduling For Clients Online - Go4Customer

Appointment Scheduling For Clients Online - Go4Customer | Outsourcing Call Center Services | Scoop.it

Go4customer has stepped forth with appointment scheduling, which is a vital outbound call center service. It assures the effectiveness of business operations and growth. Our expert team members of appointment scheduling division offer technical support to your valued customers round the clock.

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About Go4customer BPO Services

About Go4customer BPO Services | Outsourcing Call Center Services | Scoop.it

 

 

Go4customer BPO Services: Offering paramount Business Process Outsourcing Services. Serving Fortune 500 Companies.
Go4customer is a part of and Trusted & An ISO 9001: 2008 Certified Outsourcing Company.

 

Specializing in a host of BPO services with deep domain expertise across various verticals. Globally renowned as the pioneers of back office data management services, Go4customer as well excels in:

•    Inbound call center Services
•    Outbound call center Services
•    Market Research Services
•    Product and Services Promotion
•    customer satisfaction survey

 

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Penetration of Business Process Outsourcing in Busines

Penetration of Business Process Outsourcing in Busines | Outsourcing Call Center Services | Scoop.it

Call center or BPO is the long-term contracting-out of business processes to an outside service provider in order for enabling the organization to concentrate on core competencies, decrease overall operational costs and improve the level of quality and service. 

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Dispelling the Myths of Call Center Industry in India

Dispelling the Myths of Call Center Industry in India | Outsourcing Call Center Services | Scoop.it

 center

As BPO units have mushroomed around everywhere and companies across the world have become highly reliant on them, various myths surrounding contact centers have gained momentum. To correctly appreciate the utilization and operation of these call centers, it is necessary to dispel such myths.

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Enhancing Experience With Potential Customer

Enhancing Experience With Potential Customer | Outsourcing Call Center Services | Scoop.it

As the power is shifting from companies to customers, organizations are looking for ways to accelerate their business performance by providing world-class customer services.

 

Research indicates that users expect to reach an organization through various channels, such as telephone, text/SMS, live chats, e-mail and social media sites including Twitter and Facebook. Due to growing customer expectations, most of the enterprises are developing multiple ways to offer proactive and improved customer service.

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Outsourcing Technical Suppor

Outsourcing Technical Suppor | Outsourcing Call Center Services | Scoop.it

In today highly competitive business environment, customer support service is increasingly gaining importance
Offshoring #technicalsupport is no longer considered as a secondary process.
It involves an experienced and dedicated team, working round-the-clock to provide high value technical support to the customers.

Subcontracting #technicalsupportservice to renowned and well-established service partners are a smart business decision.

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Phone Answering Services: Evaluate Business Cal

Phone Answering Services: Evaluate Business Cal | Outsourcing Call Center Services | Scoop.it

Telephone answering services facilitate organizations to conduct their operations from remote business locations. It offers round-the-clock support to large, mid, and small-sized companies. Telephone Answering Services in India is widely recognized for providing world-class services to its clients.

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Business Process Outsourcing: Driving Value in Rapidly Growing Economy

Business Process Outsourcing: Driving Value in Rapidly Growing Economy | Outsourcing Call Center Services | Scoop.it

Global businesses are looking for measurable and long-term growth from BPOs. They strategically partner with third party service providers to achieve higher productivity, improve agility, and enhance customer satisfaction levels. BPO services India follows a value-based approach to develop their business models and expand their business across the globe.

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Outsourcing Help Desk - Dynamism in IT Industr

Outsourcing Help Desk - Dynamism in IT Industr | Outsourcing Call Center Services | Scoop.it

The goal of outsourced technical support is to provide comprehensive information related to product and its usage, and technical assistance on IT infrastructure and platforms that are operational round-the-clock.

 

Today, the job responsibilities of an outsourced technical support executive has widened significantly ranging from telesales - both pre and post-sales technical support, product support, customer support services, onsite tech support to remote IT infrastructure management services.

 

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http://www.go4customer.com/blog/customer-support/outsourcing-help-desk-brings-dynamism-to-it-industry#sthash.jescvEKY.dpuf

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Application Outsourcing: BPO Practic

Application Outsourcing: BPO Practic | Outsourcing Call Center Services | Scoop.it

Application outsourcing or AO helps companies in optimizing their businesses by trimming down the total ownership cost and expanding its geographic scope, by using technology, process, and industry capabilities of the third party service provider.

Key Industry Trends

Participate in Self-Funding Transformation Model

Leverage New Service Models

Switch to Contemporary Outsourcing Model
To conclude, outsourcing business applications to a well-established service provider is a widely accepted practice in today competitive business environment


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http://www.go4customer.in/blog/outsourcing/application-outsourcing-a-new-bpo-practice

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Why Help Desk Outsourcing Services becoming Popular amid Businesses?

Why Help Desk Outsourcing Services becoming Popular amid Businesses? | Outsourcing Call Center Services | Scoop.it

Growing competition in the marketplace has impelled business owners to seek ways to improve their overall work productivity. For this, they need to ensure that IT infrastructure or computers used by their employees are working properly or not. Since, everything depends on that only. As case in point, let’s suppose you have a setup of around 20-50 computers.
 
With time and regular usage, computer starts performing either slowly or breaks down due to one or another technical issue. In such scenario,  if you don’t get those systems timely repaired then chances are your employees work productivity will get hampered. Above all, if these systems take a week time to get repaired then this can impact your business to a great extent. Each passing day is important. Here comes the role help desk outsourcing.

Well, it goes without saying that every company has that much capital to invest on building of in-house IT support services. Therefore, it is always better to take up help desk outsourcing services. These services have undoubtedly become popular amid small and medium-sized businesses as they don’t have to expend huge capital on operation of IT support services. All they need to do is to pay a minimal monthly fee and rest is all handled by the service provider.

Help desk outsourcing services are premium resources that support companies troubleshooting every type of computer as well as network related glitches. As we mentioned before these services basically could be either in the form of an in-house IT support or outsourced service. Well, most organizations prefer help desk outsourcing so as to provide their clients with unwavering support through emails, websites and toll free numbers.

Let’s discuss in detail what exactly help desk outsourcing services are and how businesses can make of these services:

What is help desk outsourcing?

In this day and age, these services are regarded as the order of day for many large conglomerates. This is an indication of hiring an external firm to provide requisite technical support help for your business. Help desk outsourcing services facilitate the businesses with ground-breaking software help desk support to ensure that your computers are giving peak performance.
     
Some of the key benefits that businesses must consider before taking up help desk outsourcing services:

• Help desk outsourcing services give businesses a cost-effective leverage while it performs outstandingly. It assists enterprises in reducing their operational expenses and thus enhancing profit margin and ensuring better return on investments.

• You no longer have to think about hiring a team of certified IT professionals as these service providers do have a team of dedicatedly working for resolving technical issues remotely.  Through help desk outsourcing you will see a huge reduction in operation and labor cost.

• You can get all type of technical issues resolved in a jiffy. These service providers are equipped with latest tools and techniques which enables them to remotely fix the key issues encountered by your employees.  

• Companies that have well organized and streamlined help desk outsourcing services help keeping their workforce well informed through various training programs. This ways they can render best-in-class services to their customer. Truly speaking, everything goes hand-in-hand or interconnected.

 

To know more about help desk outsourcing, you can visit http://www.go4customer.com/help-desk-outsourcing-services

 

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Information Verification through go4customer BPO

Information Verification through go4customer BPO | Outsourcing Call Center Services | Scoop.it

Information verification is important part of  outbound call center service, that is useful in employment verification, data verification its provide all detail information,  facilitates you in all aspects. Our team of high skill professionals are well trained and works efficiently to ensure the accuracy of information related to the verification procedure.

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Customer Support Call Center Services - Go4Customer

Customer Support Call Center Services - Go4Customer | Outsourcing Call Center Services | Scoop.it
Are you looking forward to avail reliable customer support services outsourcing, and then you are welcome to Go4customer. Go4Customer is a trusted name since a decade in the market inbound customer service call center. To know more call @ 1(888) 795-2770
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Go4customer BPO s - Dynamic Solutions for Your Business.

Go4customer  BPO s - Dynamic Solutions for Your Business. | Outsourcing Call Center Services | Scoop.it

The emergence of corporate call center introduced by Go4customer.com brings agility to your business by allowing you outsource noncore processes to it. This helps your business to keep focus on the core process that can benefit you in the long run. They benefit businesses, small, medium and large, from reduced operational costs, proper utilization of resources and increased productivity.

 

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Impact of ITES/BPO Industry on Indian Econom

Impact of ITES/BPO Industry on Indian Econom | Outsourcing Call Center Services | Scoop.it

According to Ernst & Young, the industry is currently pegged at about 38% of the total outsourcing market worldwide

In India only, the latest stats indicate that the sector provides direct employment to about 2.2 million people, and creates an indirect employment to about 8 million people. NASSCOM estimates the figures to reach 10 million by the year 2020.

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Telemarketing Services: An Effective Marketing Too

Telemarketing Services: An Effective Marketing Too | Outsourcing Call Center Services | Scoop.it

Telemarketers are mainly the people responsible for selling products or services of a company over the telephone. B2B telemarketing or inside sales is the most sought after method for firms looking to expand their sales in a cost effective way. 

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Why Boosting Morale of Customer Care Agent Is Importan

Why Boosting Morale of Customer Care Agent Is Importan | Outsourcing Call Center Services | Scoop.it

Every company want to keep the morale of customer care agents high because it is directly linked to better attitude, improved service delivery capability and increased productivity –
BPO companies sense the significance of agent morale and as a result; these companies adopt several measures to keep their agents happy and motivate them to deliver better customer service

 

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Business Process Outsourcing Helping Businesses Worldwide

Business Process Outsourcing Helping Businesses Worldwide | Outsourcing Call Center Services | Scoop.it

#BPO is beneficial as it contributes to shareholder value. It aims at optimizing business performance in order to attain value creation. It gives an opportunity to the management to focus more on business core competencies. The services offered by a BPO under the inbound and #outboundservices tag are deb collection, market survey, technicalsupport, cold calling for direct sales, order taking, medical answering, thirdpartyverification

 

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BPO Outsourcing Developed Day to Day in Indi

BPO Outsourcing Developed Day to Day in Indi | Outsourcing Call Center Services | Scoop.it

#BPOoutsourcing to India enables European companies to reduce their human resource and operational costs up to 40-50% in comparison to what they would have to pay in European continent. Lastly, #BPOservices in India remains operational round-the-clock and this helps the industry to meet and exceed the needs of companies located outside India. 

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Why Developing Countries Best Location for Customer Call Centers?

Why Developing Countries Best Location for Customer Call Centers? | Outsourcing Call Center Services | Scoop.it

There are following reason behind this Cost
Competitiveness:Man power in available in very low price and it is very easy to developed infrastructure costs encourage companies across the globe to outsource their business processes to developing countries.


Dexterous and Erudite Manpower: The labor force in developing countries is highly qualified and has a flair for writing and speaking English, not to forget to mention that this manpower are acquainted with the usage of advanced tools and technologies.

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Global Outsourcing Trend

Global Outsourcing Trend | Outsourcing Call Center Services | Scoop.it

A study conducted by Ernst & Young suggests that India is pegged at about 37% of the outsourcing market worldwide. Moreover, the industry experts predict that the $21 billion industry is anticipated to rise by 16% for 2014-15 financial years, due to unparalleled transformational services provided by the service providers.

 

The changing business trends of business process outsourcing in India have established strong relationship between service provider and the company.

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Attributes of Reputable Call Center Outsourcing Companies

Attributes of Reputable Call Center Outsourcing Companies | Outsourcing Call Center Services | Scoop.it

In fact, excellent customer service is indispensable for business progression and which is why business process outsourcing companies determine customer support services to the best of their abilities.


Quality: In fact, outsourcing firms focus on delivering quality services to customers so as to meet and exceed their needs.


Technology: With the inclusion of latest tools and technologies, call center outsourcing firms are capable of promptly responding to customers' queries and resolve issues in no time


Round-The-Clock Support: deliver customer services 24X7 all the year round in order to best serve customers, irrespective of geographical location and time.

 

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http://www.go4customer.in/blog/outsourcing/call-center-outsourcing-for-building-company-to-customer-relationship

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Benefits of BPaaS over traditional outsourcin

Benefits of BPaaS over traditional outsourcin | Outsourcing Call Center Services | Scoop.it

The main objective of traditional BPO is reducing labor cost. BPaaS focuses on lessening of human resource through increased automation. Hence the cost is reduced automatically. It sticks to cloud computing’s monthly pricing schedule.

 

 

See more at:  http://www.go4customer.com/blog/customer-support/what-makes-bpaas-a-resourceful-alternative-to-traditional-outsourcing-model#sthash.Y2FvpJLz.dpuf

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