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The link between IT Service Management and Business Intelligence
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Top 10 Trends for Business Intelligence: Our Outlook on 2013

Top 10 Trends for Business Intelligence: Our Outlook on 2013 | Westbury SMI | Scoop.it
These trends build upon the amazing developments of 2012. Databases proliferated, startups formed, visualization and data discovery became increasingly recognized as their own categories. Web-based an (Cool, huh?
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Agile BI - Business Intelligence Blog - Arcplan

Agile BI - Business Intelligence Blog - Arcplan | Westbury SMI | Scoop.it
The business intelligence tools of yesterday were slow, expensive, difficult to use, and required long implementation times. Well…let's be honest – many of today's BI tools are still this way. I find it amazing what some ...
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THE Definitive Guide to IT Service Metrics – ‘…the broadest range of measures of any ITSM metrics book I have seen …’

THE Definitive Guide to IT Service Metrics – ‘…the broadest range of measures of any ITSM metrics book I have seen …’ | Westbury SMI | Scoop.it
THE Definitive Guide to IT Service Metrics – ‘…the broadest range of measures of any ITSM metrics book I have seen …’ http://t.co/UZtvpDOC...
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Security, BI 'critical' for Australian CIOs in 2013: Telsyte - CIO Magazine

Security, BI 'critical' for Australian CIOs in 2013: Telsyte - CIO Magazine | Westbury SMI | Scoop.it
Security, BI 'critical' for Australian CIOs in 2013: TelsyteCIO MagazineSecurity, business intelligence (BI), big data and developing staff skills have been deemed critical by many Australian CIOs for the financial year 2012-13 according to analyst...
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The ABC Of ICT - The Top 10 People Success Factors For IT Service Management | Forrester Blogs

The ABC Of ICT - The Top 10 People Success Factors For IT Service Management | Forrester Blogs | Westbury SMI | Scoop.it
RT @stephenmann: The ABC Of ICT - The Top 10 People Success Factors For #ITSM by @gamingpaul has hit a healthy 5k local @Forrester reads http://t.co/7rVD2uAd...
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BMC's ITSM rebirth -

BMC's ITSM rebirth - | Westbury SMI | Scoop.it
Tremendous article from analyst Adam Holtby at #OVUM on #BMC's recent #ITSM unified launch.
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Taking Service Management in the Cloud to the Next Level with Social and Mobile | BrightTALK

Taking Service Management in the Cloud to the Next Level with Social and Mobile | BrightTALK | Westbury SMI | Scoop.it
By 2015, there will be 200 billion mobile internet connections, 1 in 8 people on the planet will own a tablet device and the volume of data organizations manage will have quadrupled.
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SAP to Up the Ante in Mobile Analytics With Planning and Consolidation App - Equities.com

SAP to Up the Ante in Mobile Analytics With Planning and Consolidation App - Equities.com | Westbury SMI | Scoop.it
SAP to Up the Ante in Mobile Analytics With Planning and Consolidation AppEquities.comNetwork access and telecommunication services provider TeliaSonera is using SAP BusinessObjects Mobile software to help executives, sales teams and...
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Customer Service is Not Passive, Be Active | Business 2 Community

Customer Service is Not Passive, Be Active | Business 2 Community | Westbury SMI | Scoop.it
In customer service you can go far. Really far. It's an easy way to climb the corporate ranks and settle into a high level customer service management.
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Ten reasons why your users won’t use your Business Intelligence solution | Praxa | Risk Management - Financial Integrity

Ten reasons why your users won’t use your Business Intelligence solution | Praxa | Risk Management - Financial Integrity | Westbury SMI | Scoop.it
Whitepaper discussing ten reasons why users don't use business intelligence solutions.
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BMC Software Announced What About Its ITSM Portfolio? | SAManage IT Management Blog

BMC Software Announced What About Its ITSM Portfolio? | SAManage IT Management Blog | Westbury SMI | Scoop.it
At SAManage we eagerly await the next round of explanations from BMC and will continue to move customers to our modern, multi-tenant SaaS product to the benefit of our customers. (RT @samanage: BMC Software Announced What About Its ITSM Portfolio?
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Integrated Service Management: What is Smart?

http://www.ibm.com/ibm/servicemanagement/?cmp=agus_itspsmism-20100512&cm=v&csr=ism_smrt&cr=y&ct=usitp200&cm_mmc=agus_itspsmism-20100512-usitp200-_-v-_-ism_sm... (Integrated Service Management: What is Smart?
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ITSM Tool Adoption Campaign for Success | Serena Blog

Now that you've implemented a new ITSM solution, what's the plan for the adoption campaign? Get some ideas to go beyond the email.
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ITSM Strategy: How Balanced Is Your Scorecard?

ITSM Strategy: How Balanced Is Your Scorecard? | Westbury SMI | Scoop.it
Exceed IT service levels with Nimsoft Unified Manager - an IT management solutions consisting of IT monitoring and service desk functionality. (ITSM Strategy: How Balanced Is Your Scorecard?
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Commentary: Trust and data quality critical in self-service BI - Techgoondu

Commentary: Trust and data quality critical in self-service BI - Techgoondu | Westbury SMI | Scoop.it
TechgoonduCommentary: Trust and data quality critical in self-service BITechgoonduTake Presto 3.5, JackBe's latest iteration of its BI tool that allows business users to easily create operational and metrics driven apps and dashboards using real...
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HP may offer free analytics service with Autonomy technology - ITworld.com

HP may offer free analytics service with Autonomy technology - ITworld.com | Westbury SMI | Scoop.it
HP may offer free analytics service with Autonomy technologyITworld.comNovember 21, 2012, 6:04 PM — While it continues to wrestle with an accounting scandal at its Autonomy business unit, Hewlett-Packard has revealed it may use some of the...
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A Better Way to Fuel Analytical Needs - Smart Data Collective

A Better Way to Fuel Analytical Needs - Smart Data Collective | Westbury SMI | Scoop.it
A Better Way to Fuel Analytical NeedsSmart Data CollectiveWe have reached a tipping point sometime in the last few years when analytics is being driven by business people rather than technologists. It has truly become business analytics.
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Project Success = Data Usability | SmartData Collective

Project Success = Data Usability | SmartData Collective | Westbury SMI | Scoop.it
Keywords: Data Management. One of the challenges in delivering successful data-centric projects (e.g. analytics, BI, or reporting) is realizing that the definition of project success differs from traditional IT application projects.
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3 Ways to Simplify IT Reporting

Three ways to simplify IT reporting.http://t.co/zmsa2KC4 #ITmetrics #itsm #itil #cio...
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HP Rolls Out Cloud-Based Service Desk - Sci-Tech Today

HP Rolls Out Cloud-Based Service Desk - Sci-Tech Today | Westbury SMI | Scoop.it
Sci-Tech TodayHP Rolls Out Cloud-Based Service DeskSci-Tech TodayHewlett-Packard just unveiled a Software-as-a-Service (SaaS) IT service management solution to help IT professionals drive productivity without sacrificing service.
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The 'Genius Bar' Effect on IT Service Management

The 'Genius Bar' Effect on IT Service Management | Westbury SMI | Scoop.it
BMC Software recently released a series of upgrades to its suite of IT service management products.
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50 Shards Of ITIL – The Bane And Pain Of ITSM Tool Selection | Forrester Blogs

50 Shards Of ITIL – The Bane And Pain Of ITSM Tool Selection | Forrester Blogs | Westbury SMI | Scoop.it
The sanest words about ITSM software you will ever read, from @stephenmann: http://t.co/RS3TzsIH #ITSM #custserv #custexp #cctr...
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itsmTV home page | ITSMTV - SDI

itsmTV home page | ITSMTV - SDI | Westbury SMI | Scoop.it
The online channel featuring videos, podcasts and news to inspire better IT service management practices.
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ITSM Lens: Throwback Thursday: Heads in the Cloud Issue

ITSM Lens: Throwback Thursday: Heads in the Cloud Issue | Westbury SMI | Scoop.it
Last week I wrote a blog post about the Service Desk, noting that some IT departments are turning to cloud solutions. You can read that post: 3 Reasons People Choose Cloud for ITSM. So, today's Throwback Thursday is all ...
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