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Rescooped by Rianne Goijarts from New Customer - Passenger Experience
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What are the 5 #Customer #Experience Trends of 2013

What are the 5 #Customer #Experience Trends of 2013 | WebRTC Nederland | Scoop.it
Customer experience management has never been more comprehensive or sophisticated. And that's a good thing because customers have never been more demanding, connected or empowered — realities that became exceptionally clear this year.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 21, 2013 8:32 PM

Noreen engaged key companies and #data, to sum it up well:


Customers are mobile, app-driven, impatient and eager for new experiences, online and off. They incessantly talk, tweet, email and video chat — in other words, share their experiences. So how can companies refine their customer experiences, differentiate themselves and take their CX to the next level? 

Technology is key, of course. Without it, Adobe's Stark said, "it's like showing up at a horse race riding a rat. It doesn't matter if you have a great jockey. He won't win because he's riding a rat." 

But don't get so caught up in the technology that it overshadows the connection you're trying to create with your customers. As we move into 2014 and beyond, the use of big data will grow exponentially. Through a combination of novel embedded systems and mobile technology, businesses have vast arrays of new sources of data about their customers. Add in text mining of comments made on everything from social media to contact center interactions, and you'll begin to understand the potential of this data-driven future. But slow down.

Listening to the data is important … but so is experience and intuition. Trendwatching.com, a global trend research company, stressed that customers have limits to the amount of data they are willing to give up. "The challenge for businesses will be finding a balance between the very real benefits of data collection and utilization (recommendations, cross-selling, personalization, enhanced ad revenue and more), and earning the trust of increasingly hacked off consumers," the company noted.

In the end, CX is not about data or technology. It's about people … demanding, opinionated, powerful people with the ability to make and break brands."


What are your thoughts on the key trends highlighted?

celineonline's curator insight, December 23, 2013 9:09 AM

L'expérience client au centre de toute approche

4twenty2's curator insight, January 2, 2014 7:39 AM

Customer Experience will continue being the buzz for 2014.  Making the bond between customers and retailers will become ever more important.  Loyal customers that are advocates for their chosen brand are what we are all looking for this year!

Rescooped by Rianne Goijarts from Javascript
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Exploring the JavaScript Device APIs - Treehouse Blog

Exploring the JavaScript Device APIs - Treehouse Blog | WebRTC Nederland | Scoop.it
In this blog post we explore the range of JavaScript device APIs that can be used by developers to build cutting-edge web applications.

Via Darlene Tate
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Rescooped by Rianne Goijarts from Front End Development
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13 Free File Encryption Tools And Software | Free and Useful Online Resources for Designers and Developers

13 Free File Encryption Tools And Software | Free and Useful Online Resources for Designers and Developers | WebRTC Nederland | Scoop.it
Encryption is necessary because it protects your data stored on computer disk. By the use of disk encryption you can save your precious data even when your operating system is not working or active. A password is required to decrypt the data again and to open it.

Via Darlene Tate
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Rescooped by Rianne Goijarts from Telecom APIs & WebRTC
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WebRTC ? Two Steps Forward, One Step Sideways !

WebRTC ? Two Steps Forward, One Step Sideways ! | WebRTC Nederland | Scoop.it
Vendors are striving to make WebRTC a part of their products, but enterprise awareness still lags.

Via Luis Borges Quina
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Amsterdam WebRTC Meetup

Amsterdam WebRTC Meetup | WebRTC Nederland | Scoop.it
Promote the use of WebRTC technology and exchange knowledge and experience on where and how to apply this new browser-to-browser technology.
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Rescooped by Rianne Goijarts from JavaScript for Line of Business Applications
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Exploring the Possibilities of Sencha and WebRTC

The need for WebRTC:

Reduce infrastructure requirements

Need for speed & quality

Live streaming & data transfers

Easy Video/Audio chat sessions 

 

Key Features:

Media Streams

Peer Connection

Data Channels


Via Jan Hesse
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WebRTC Peer to Peer VoIP Video Marketing – Bosm...

WebRTC Peer to Peer VoIP Video Marketing – Bosm... | WebRTC Nederland | Scoop.it
WebRTC Peer to Peer VoIP Video Marketing – Bosmol - Social Media & Web 2.0 Internet Marketing News on WebRTC Nederland curated by Rianne Goijarts (WebRTC Peer to Peer VoIP Video Marketing – Bosmol - Social Media & Web 2.0 Internet Marketing...
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WebRTC Peer to Peer VoIP Video Marketing – Bosmol - Social Media & Web 2.0 Internet Marketing News

WebRTC Peer to Peer VoIP Video Marketing – Bosmol - Social Media & Web 2.0 Internet Marketing News | WebRTC Nederland | Scoop.it
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Rescooped by Rianne Goijarts from Telecom APIs & WebRTC
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Fred Wilson (Union Square Ventures)- A Framework for Thinking About the Future

Fred Wilson has been a venture capitalist since 1986 and is undoubtedly one of the most well known VCs in the tech space.  He is the managing partner at both...

Via Luis Borges Quina
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Luis Borges Quina's curator insight, December 21, 2013 5:54 PM

Money will be a protocol and communications a simple link. 

Rescooped by Rianne Goijarts from node web programming
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Build a real-time polls application with Node.js, Express, AngularJS, and MongoDB

Build a real-time polls application with Node.js, Express, AngularJS, and MongoDB | WebRTC Nederland | Scoop.it

Via Tito Ciuro
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Rescooped by Rianne Goijarts from 3D Printing
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Printing computer OLED displays and solar cells

Printing computer OLED displays and solar cells | WebRTC Nederland | Scoop.it

Organic light-emitting diodes (OLEDs) --- shown here in this model of the bus stop of the future --- may soon be printed.

 

Printable curved computer displays, TV screens, signs, clothing, fluorescent wallpaper, and flexible solar cells will soon be possible using a new printing process for flexible, organic light-emitting diodes, or OLEDs, say German scientists.

 

“Almost any surface can be made into a display,” said Dr. Armin Wedel, head of division at the Fraunhofer Institute for Applied Polymer Research IAP. The first curved OLED screens were demonstrated at this year’s IFA consumer electronics trade show in Berlin.

 

Wedel believes OLEDs are ideally suited to all kinds of lighting, including electronic posters, advertisements, large image projections, and road signs. The scientists worked together with mechanical engineering company MBRAUN to develop a production facility able to create OLEDs as well as organic solar cells on an industrial scale.

 

The new process uses solutions containing luminescent organic molecules and absorptive molecules respectively, which makes printing them onto a carrier film straightforward. This replaces the current process, which involves vaporizing small molecules in a high vacuum, making it very expensive and limited to laboratory demonstrations.

At the heart of the pilot plant is a robot that controls different printers that basically act like an inkjet printing system. OLEDs are applied to the carrier material one layer at a time using a variety of starting materials. This produces a homogenous surface that creates a perfect lighting layer.

 

OLEDs have several advantages over conventional display technologies. Unlike liquid crystal displays they do not require backlighting, which means they consume less energy. Since the diodes themselves emit colored light, contrast and color reproduction are better. The electroluminescent displays also offer a large viewing angle of almost 180 degrees. And because they require no backlighting, they can be very thin, making it possible to create entirely new shapes.

Wedel said investment is needed for the technology to move forward. “My vision is that the day will come when all we need do is switch ink cartridges in our printers in order to print out our own lighting devices,” he said.


Via Dr. Stefan Gruenwald, Brittney
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Brittney's curator insight, November 23, 2013 10:55 AM

More Solar cell printing.  With tech like this, the price per watt should drastically drop, making it on par with oil and gas for electricity within 4-5 years

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CascadiaJS 2013 - Henrik Joreteg - Making WebRTC awesome - YouTube

www.cascadiajs.com November 14 -- 15, 2013 Vancouver, BC, Canada CascadiaJS is a two-day conference on the cutting edge of JavaScript. Browser, server, OS --...
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Timeline Photos - Webrtc-Nederland | Facebook

Timeline Photos - Webrtc-Nederland | Facebook | WebRTC Nederland | Scoop.it
Announcing our 2nd WebRTC Meetup together with TNO on Wednesday July 2 in Delft.
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Rescooped by Rianne Goijarts from Javascript
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CLEAN CODE IN ANGULAR.JS : GETTING STARTED

CLEAN CODE IN ANGULAR.JS : GETTING STARTED | WebRTC Nederland | Scoop.it
Chances are that somewhere along the line, you've written yourself into a big pile of spaghetti code and you're left wondering: Why do I write messy code? It's a decent question, and the answer pro...

Via Srdjan Strbanovic, Darlene Tate
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Rescooped by Rianne Goijarts from Front End Development
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Setting Up Grunt For Your Next Project

Setting Up Grunt For Your Next Project | WebRTC Nederland | Scoop.it
In the first post in this series I gave a quick overview of Grunt and in the next post I'm going to walk you through the necessary steps as to how using Grunt can improve your WordPress development skills.

Via Darlene Tate
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Rescooped by Rianne Goijarts from Telecom APIs & WebRTC
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Will Video Kill the Audio Star ?

Will Video Kill the Audio Star ? | WebRTC Nederland | Scoop.it
Video will not supplant voice. In a world of WebRTC, multi-modal communication will ultimately win.

Via Luis Borges Quina
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Rescooped by Rianne Goijarts from Telecom APIs & WebRTC
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WebRTC Platform Market estimated at 4.5 bn$ by 2018. Apidaze mentioned in the companies list.


Via Luis Borges Quina
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Luis Borges Quina's curator insight, February 11, 2014 12:36 PM

WebRTC Platforms Market estimated at 4.5bn$ by 2018. Apidaze is mentioned in this market analysis.

Rianne Goijarts's comment, February 11, 2014 3:39 PM
Great post!!
Luis Borges Quina's comment, February 11, 2014 3:42 PM
thx Rianne !
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Amsterdam WebRTC Meetup

Amsterdam WebRTC Meetup

Amsterdam, NL
21 Members

Promote the use of WebRTC technology and exchange knowledge and experience on where and how to apply this new browser-to-browser technology.

Check out this Meetup Group →

Promote the use of WebRTC technology and exchange knowledge and experience on where and how to apply this new browser-to-browser technology.
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For Your Diary — The Best European Events For Startups In 2014

For Your Diary — The Best European Events For Startups In 2014 | WebRTC Nederland | Scoop.it
Back in 2012 I’d been to enough tech startup conferences in Europe over the previous few years to work out which ones appeared to be most significant. Europe being the disjointed bunch of countries that it is has too many to mention.
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WebRTC and the Contact Center of the Future

WebRTC and the Contact Center of the Future | WebRTC Nederland | Scoop.it
WebRTC changes things by providing a low-cost and practical transportation mechanism to send contact center media streams through the Web.
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Rescooped by Rianne Goijarts from node web programming
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How replacing Java with JavaScript is paying off for PayPal | ZDNet

How replacing Java with JavaScript is paying off for PayPal | ZDNet | WebRTC Nederland | Scoop.it
PayPal reveals that writing server-side software in node.js rather than Java is allowing it to serve web pages more rapidly and simplifying web development.

Via Tito Ciuro
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Rescooped by Rianne Goijarts from 3D Printing
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3D Systems Teams Google to Make Custom Smartphones!

3D Systems Teams Google to Make Custom Smartphones! | WebRTC Nederland | Scoop.it
Wow, this is an eye opener of some news for me. 3D Systems, the world's first 3D Printing company announced today that they have teamed up with Google's Motorola to help out with "Project Ara".

Via Brittney
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Brittney's curator insight, November 23, 2013 10:58 AM

Just amazing.  Almost 100% custom smartphones are on their way!

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Printing Solar Panels in the Backyard

Imagine what you might do if you could print your own solar panels. That's kind of the dream behind Shawn Frayne and Alex Hornstein's Solar Pocket Factory -- although they see it more as the "microbrewery" of panel production rather than a tool for everyone's garage. 


Via jean lievens, Peter Suchmann, Andre Bontems, Brittney
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Brittney's curator insight, November 23, 2013 10:53 AM

Amazing, this is why the future looks so bright!