Webcare
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Scooped by Larissa Bakker
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ING Journaal - Onder de Loep - Webcare bij ING

Amsterdam, 22 augustus 2013 - ING is graag betrokken bij klanten, ook online en via social media. Daarom is in 2009 het ING Webcare team gestart. Inmiddels h...
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Scooped by Larissa Bakker
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In the social media age, customer service is PR

In the social media age, customer service is PR | Webcare | Scoop.it
Call center gaffes by Comcast and DirecTV sparked huge coverage and angry responses on social media, illustrating the reach of reputational damage in the click-and-share era.
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