Expertiential Design
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Expertiential Design
The art of designing engaging and meaningful user experiences for customer development.
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How tracking data improves the customer experience

How tracking data improves the customer experience | Expertiential Design | Scoop.it
Customer service can make or break any business; it will either help your business grow or bring it crashing down. According to a study by the Wharton Scho
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Design meets Data (Linked, Open, Heterogeneous)

Design meets Data (Linked, Open, Heterogeneous) | Expertiential Design | Scoop.it

Presentation by Duane Degler from Design for Context, at the 2014 Museums and the Web Conference in Baltimore, MD, on April 5, 2014.

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Roadmap to Success: CX Opportunities in Big Data

Roadmap to Success: CX Opportunities in Big Data | Expertiential Design | Scoop.it

Regardless of the organization or industry, we encounter similar challenges around grappling with, understanding, and leveraging big data in our efforts to realize exceptional customer experiences.

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Customer journey analytics and Big Data

Customer journey analytics and Big Data | Expertiential Design | Scoop.it

Understanding and addressing customer journeys creates real value, more so than fixing performance of touchpoints.

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