User Experience - Experiencia de Usuario
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User Experience - Experiencia de Usuario
All about User Experience, CustomerJourneyMaps,
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Customer journey transformation: The idea, the impact, and how to s...

Why do companies need to manage the entire customer experience?
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Mental Model Diagrams (Cartoon) | Smashing UX Design

Mental Model Diagrams (Cartoon) | Smashing UX Design | User Experience - Experiencia de Usuario | Scoop.it
We tend to carefully create our HTML and CSS, and meticulously place every pixel to our designs. We plan exactly where our content should be placed on a particular site.
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CX Journey Maps

CX Journey Maps | User Experience - Experiencia de Usuario | Scoop.it
Customer Experience Designer, Consultant, and Speaker Mike Wittenstein is using Pinterest, an online pinboard to collect and share what inspires you.
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Explaining Diagrams: a short introduction

Diagrams are everywhere — from the established conventions of highway signs to the newly emerging visualizations appearing on social networking websites. Most people…

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How to map and study Customer Journey?

How to map and study Customer Journey? | User Experience - Experiencia de Usuario | Scoop.it
http://www.servicedesigntools.org/tools/8 Generating and visualising the map is one thing, capturing data and understanding to generate it is another thing.
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KLM Surprise

In the past weeks we have been committing little acts of kindness because we wanted to discover how happiness spreads. Have a look to see what happened.. Als...
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Colour: User Experience (UX) And Psychology | Usability Geek

Colour: User Experience (UX) And Psychology | Usability Geek | User Experience - Experiencia de Usuario | Scoop.it
Colour psychology is extremely important to convey a positive User Experience (UX) for your users.
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User Experience in the Age of Sustainability | Johnny Holland

User Experience in the Age of Sustainability | Johnny Holland | User Experience - Experiencia de Usuario | Scoop.it
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Experience is the “NEW” Product | /var/log

Experience is the “NEW” Product | /var/log | User Experience - Experiencia de Usuario | Scoop.it
We've been riding on a wave of consumerism since the best part of last century, product of the industrial and services revolutions, the amount of products a...
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Illustration in UX Research

This is a video contributed by Amberlight Partners from the United Kingdom. They have trained UX illustrators in their research team who use illustration to ...
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trendwatching.com's October 2012 Trend Briefing covering the consumer trend "SERVILE BRANDS"

trendwatching.com's October 2012 Trend Briefing covering the consumer trend "SERVILE BRANDS" | User Experience - Experiencia de Usuario | Scoop.it
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What the #$%@ is UX Design?

http://uxmastery.com In this video I explain not only what UX Design is, but also why you should learn more about it, regardless of your job. Visit http://ux...
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Exploratorium: Mapping the Experience of Experiments - Adaptive Path

Exploratorium: Mapping the Experience of Experiments - Adaptive Path | User Experience - Experiencia de Usuario | Scoop.it
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A Year's Worth of Information Design [INFOGRAPHICS]

A Year's Worth of Information Design [INFOGRAPHICS] | User Experience - Experiencia de Usuario | Scoop.it
The Many Facets of UX Design [INFOGRAPHIC] - UX Designers play many roles on a project. They must conduct primary end-user research, then utilize the findings to Design intuitive information architecture and interaction ...

Via Michael Allenberg
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Another excellent info graphic!

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Michael Allenberg's curator insight, January 4, 2013 7:23 PM

Another excellent info graphic!

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Why Companies Should Invest in the Customer Experience | Visual.ly

Why Companies Should Invest in the Customer Experience | Visual.ly | User Experience - Experiencia de Usuario | Scoop.it
Companies spend millions on advertising every year, but is it worth it?
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For Customer Experience, "Just OK" Is Not OK

For Customer Experience, "Just OK" Is Not OK | User Experience - Experiencia de Usuario | Scoop.it
Excellent customer experiences fuel growth, drive loyalty, are emotionally rewarding, and inspire people to become vocal champions of brands and the organizations behind them.
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Five User Experience Lessons from Tom Hanks | UX Magazine

Five User Experience Lessons from Tom Hanks | UX Magazine | User Experience - Experiencia de Usuario | Scoop.it
Five User Experience Lessons from Tom Hanks http://t.co/TWkY3Tgn...

Via Michael Allenberg
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Why the Best Designers are also Facilitators | UX Magazine

Why the Best Designers are also Facilitators | UX Magazine | User Experience - Experiencia de Usuario | Scoop.it
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The Product Canvas | Agile

The Product Canvas | Agile | User Experience - Experiencia de Usuario | Scoop.it
The Product Canvas | Agile: http://t.co/hId7HKGd #ux #agile...
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Whitney Hess » Pleasure and Pain » What’s Your Problem? Putting Purpose Back into Your Projects

Whitney Hess » Pleasure and Pain » What’s Your Problem? Putting Purpose Back into Your Projects | User Experience - Experiencia de Usuario | Scoop.it

Design is both problem and solution. In order to know we are creating the right solution, we have to make sure we’re solving the right problem.

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Lean Strategy for UX Design

Lean Strategy for UX Design | User Experience - Experiencia de Usuario | Scoop.it

Lean strategy in UX design means getting to a simple, actionable statement about what problem we are going to solve for the user as soon as possible, so that the design process can proceed. In fact, lean strategy often happens in concert with design, enabling us to be more adaptive and to more easily apply our thinking to our designs.

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No te quieren por lo que tú haces, sino por lo que ellos obtienen | Blog de Manuel Guillermo Silva

No te quieren por lo que tú haces, sino por lo que ellos obtienen | Blog de Manuel Guillermo Silva | User Experience - Experiencia de Usuario | Scoop.it
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User Experience: Persuasion Vs Manipulation

User Experience: Persuasion Vs Manipulation | User Experience - Experiencia de Usuario | Scoop.it
User Experience Ethics First published on Technorati. User behavior and hence user experience can be influenced by persuasion.
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