The Trust Factor
143 views | +0 today
Follow
The Trust Factor
Trust: small word, big issue for any work team or team leader.
Your new post is loading...
Your new post is loading...
Scooped by The TEAM Approach
Scoop.it!

How To Be Persuasive: 7 New Secrets From Hostage Negotiation - Barking Up The Wrong Tree

How To Be Persuasive: 7 New Secrets From Hostage Negotiation - Barking Up The Wrong Tree | The Trust Factor | Scoop.it
Most of what you know about dealing with people is wrong. In this interview, FBI lead hostage negotiator Chris Voss explains how to be persuasive.
The TEAM Approach's insight:

In our work with "The Five Behaviors of a Cohesive Team" based on Pat Lencioni's work, we spend a lot of time on understanding Trust, Vulnerability and Empathy.  This article is a quick look at some of the things we do wrong when negotiating (which is what a lot of leadership and trust-building is about) from the perspective of an FBI negotiator.  Key quote: “He who learns to disagree without being disagreeable has discovered the most valuable secret of negotiation.”  I believe that concept touches a lot of what we do in developing trust.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

7 Ways Managers Can Build Trust in the Workplace | Blogging4Jobs

7 Ways Managers Can Build Trust in the Workplace | Blogging4Jobs | The Trust Factor | Scoop.it
The TEAM Approach's insight:

The concept of vulnerability keeps coming up.  As we have found in Wiley's Five Behaviors of a Cohesive Team, being open and honest with team members is critical in building trust.  I guess people want to know that the folks they work with are human just as they are.  We all make mistakes and we all need to hear the truth.  But another point in this article that is only recently getting notice is the concept of bias.  As a member of the NeuroLeadership Institute  I have been following some of the journal articles on breaking bias and believe this is an area we will want to give serious attention.  You may find, like I did, it is a fascinating topic.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Self-disclosure, Leadership and Trust - Jesse Lyn Stoner

Self-disclosure, Leadership and Trust - Jesse Lyn Stoner | The Trust Factor | Scoop.it
Self-disclosure is an important leadership trait that relates directly to trust. Here's how to self-disclose without having to bare it all.
The TEAM Approach's insight:

This is a good article on how conversation can work for or against you in the workplace.  The words we choose and how we use them are more important than we might think.  In our work with teams we encourage them to be more open and "vulnerable" with each other.  The tips here can be very helpful when building workplace trust.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

The Science of Storytelling: Why Telling a Story is the Most Powerful Way to Activate Our Brains

The Science of Storytelling: Why Telling a Story is the Most Powerful Way to Activate Our Brains | The Trust Factor | Scoop.it
A good story can make or break a presentation, article, or conversation. But why is that? When Buffer co-founder Leo Widrich started to market his product through stories instead of benefits and bullet points, sign-ups went through the roof. Here he shares the science of why storytelling is so uniquely powerful.
The TEAM Approach's insight:

In The Five Behaviors of a Cohesive Team, our new team development model from Wiley, Patrick Lencioni, the author of The Five Dysfunctions of a Team (the Wiley program is based on his book) suggests a Personal Histories exercise as a way for team members  to become more vulnerable with each other.  This vulnerability, he contends, is the basis of real trust.


We have conducted this exercise numerous times and have been amazed at the power of the short stories people tell each other about their childhood.  This article sheds some light on why the exercise works the way it does.  We long to connect with other human beings, and telling stories about our lives is a great way to open that connection.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

The Act of Rigorous Forgiving

The Act of Rigorous Forgiving | The Trust Factor | Scoop.it
Every scandal is an opportunity either to strengthen the national fabric through the process of contrition and forgiveness or to further shred it.
The TEAM Approach's insight:

As I read this op-ed I immediately related it to the problem of trust and betrayal in the workplace.  This "Act of Rigorous Forgiving" is something that needs to be taught and practiced in work settings since they are, in the best sense, a community.  We all do things which  destroy trust from time to time.  We are all in need of forgiveness.  Spend a few moments pondering Brooks note on "re-trust" found at the end of his article - As Martin Luther King Jr. said, trust doesn’t have to be immediate, but the wrong act is no longer a barrier to a relationship. The offender endures his season of shame and is better for it. The offended are free from mean emotions like vengeance and are uplifted when they offer kindness. The social fabric is repaired. Community solidarity is strengthened by the reunion.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Frenemy Mine: Building Trust Between Colleagues

Frenemy Mine: Building Trust Between Colleagues | The Trust Factor | Scoop.it
Trusting relationships between lawyers facing increasing competition, decreasing loyalty and the never-ending need to prove credibility have never been more important.
The TEAM Approach's insight:

I like adding the factor of Adjustment which places more emphasis on personal decision in forming, or even rebuilding, a trust relationship. 

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Raise a Glass to Cooperation and Mutual Trust

Raise a Glass to Cooperation and Mutual Trust | The Trust Factor | Scoop.it
Changing a single amino acid in the diet can change human behavior dramatically
The TEAM Approach's insight:

Perhaps work teams should begin their day with a community breakfast in order to kickstart mutual trust.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Creating Trust in Online Education

The TEAM Approach's insight:

The idea of vulnerability seems to be key in any discussion of trust.  With all of the online learning taking place this seems to be an important article.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Take teams from to low to high trust | SmartBlogs

Take teams from to low to high trust | SmartBlogs | The Trust Factor | Scoop.it
When something goes seriously wrong, it’s often first announced by subtle signals. The two of us are living proof of how important it is to listen and a
The TEAM Approach's insight:

Lack of trust on a team acts a lot like cancer does in our body.  The Reina's are right on target.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Empathy: The Basis for Building Relationships of Trust and Influence, Women's Success Coaching

  According to the dictionary, em·pa·thy is “the intellectual identification with or vicarious experiencing of the feelings, thoughts, or attitudes of
The TEAM Approach's insight:

In the DISC model, empathy seems to be most natural with the S style and, most needed by them as well.  In workshops with leaders I find that lightbulbs seem to come on when we explore this concept as it relates to all styles.  It is probably the basis for Acceptance which is a key to building trust.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Why Taking Time Off Is Good for Your Brain

Why Taking Time Off Is Good for Your Brain | The Trust Factor | Scoop.it

Research shows you'll do better work if you take more down time.

The TEAM Approach's insight:

The more I read on brain research the more interesting it becomes.  Some things, such as this, seem obvious but it is nice to get scientific support.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

11 Ways to Build Trust

11 Ways to Build Trust | The Trust Factor | Scoop.it
Our colleague Reed Esarove shared this article forwarded by his wife Tammy. Agreed with every point. Here you go: 11 Ways to Build Trust By Jon Gordon Trust is one of the essential ingredients to b...
The TEAM Approach's insight:

Interesting to read Howe's list and find, once again, the behaviors in the SOAR model.  Do you see them?  Straightforward, Open, Accepting, Reliable.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

10 Research-Backed Steps To Building A Great Team

10 Research-Backed Steps To Building A Great Team | The Trust Factor | Scoop.it
What does scientific research say about building a great team? Here are insights from numerous studies that can help you assemble a group of top performers.
The TEAM Approach's insight:

The last item on the list relates to trust.  

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

What Bosses Gain by Being Vulnerable

What Bosses Gain by Being Vulnerable | The Trust Factor | Scoop.it
Trying to appear perfect can backfire.
The TEAM Approach's insight:

Key quote in the article from Brené Brown - Brown describes vulnerability and authenticity as lying at the root of human connection. And human connection is often dramatically missing from workplaces.

 

Our work often takes us into the realm of building community at work.  Community implies connection.  As social animals we are wired for connection.  It is great to see articles like this one addressing this issue.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

How empathy and intellectual curiosity can shape your company’s future | SmartBrief

How empathy and intellectual curiosity can shape your company’s future | SmartBrief | The Trust Factor | Scoop.it
The TEAM Approach's insight:

I am very happy when I find articles like this espousing the merits of empathy.  In our work with teams, and building trust, empathy is rarely mentioned but obviously a factor.  A climate of trust requires the feeling that team members have the best intentions when relating to each other; they care about the well-being of each other.  How do you show this?  Empathy!

 

This author also talks about A-teams being curious.  Current brain research suggests that we think more creatively, and can be more curious, when we are in a safe environment.  When the brain senses a threat the options are narrowed in order to flee or fight.  All of this should encourage us to pay attention to empathy if we want to build a culture of trust.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

The importance of building trust | @ImpactfulCoach

The importance of building trust | @ImpactfulCoach | The Trust Factor | Scoop.it
But what exactly is trust? For many of us, it’s one of those “feel” terms that are hard to define.
The TEAM Approach's insight:

Key quote in this article - "Trust cannot exist in a vacuum. It is a bilateral relationship that requires two to tango. ".  Once again, the power of connections and even the importance of communication and being vulnerable. Yes, integrity and ability are important, but the people we really trust are those who accept us and provide what many are now calling psychological safety.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Building trust: It's not a one-and-done deal | @JenniferVMiller

Building trust: It's not a one-and-done deal | @JenniferVMiller | The Trust Factor | Scoop.it
What role does trust play in employee engagement? It’s a fairly large one, according to this Towers Watson research. The study cites leaders’ ability to
The TEAM Approach's insight:

Good content and suggestions but missing a key characteristic that has an effect on each of these - vulnerability.  Being human, each of us will screw up from time to time and violate one of these five actions.  So, how well you admit your mistake can go a long way to building trust.  Of course, developing a pattern of being vulnerable helps.  If people know you are doing your best and that you are willing to admit it when you don't live up to those standards, chances are they will forgive you.  And, by the way, you need to forgive them when they miss the mark as well.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Sharing Music Builds Trust, Empathy, and Cooperation—Here Are Four Ways Science Proves It

Sharing Music Builds Trust, Empathy, and Cooperation—Here Are Four Ways Science Proves It | The Trust Factor | Scoop.it
There is something about listening to music, or playing it with other people, that makes you feel connected to those around you. Even science says so.
The TEAM Approach's insight:

The connection between music and oxytocin is particularly interesting. Wondering how to incorporate that into team building projects.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Lululemon CEO: How to build trust inside your company - Fortune Management

Lululemon CEO: How to build trust inside your company - Fortune Management | The Trust Factor | Scoop.it
Christine Day joined Lululemon Athletica in 2008 and helped the yoga-inspired athletic apparel maker grow by trusting her employees to make decisions.

Interview by Colleen Leahey, reporter

FORTUNE -- It's true that Lululemon Athletica's manifesto
The TEAM Approach's insight:

Great example of the implementation of trust by a leader.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Hook Ups, Oxytocin, and the Brain’s Quest for Trust

Hook Ups, Oxytocin, and the Brain’s Quest for Trust | The Trust Factor | Scoop.it
Sex is a boom and bust way to get your oxytocin
The TEAM Approach's insight:

The relationship between trust and touch is an important one.  Can workplace trust benefit from this understanding?

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

2014 Edelman Trust Barometer - Global Results

The TEAM Approach's insight:

Great data to study!

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

7 Ways To Build Trust At Work

7 Ways To Build Trust At Work | The Trust Factor | Scoop.it
Trust is your company's most valuable asset for creating loyal customers and employees. Here's what it takes to ensure your business is trusted.
The TEAM Approach's insight:

Many good links in this article.

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

How Trust Leads to Innovation | The Drucker Exchange | Daily Blog by The Drucker Institute

How Trust Leads to Innovation | The Drucker Exchange | Daily Blog by The Drucker Institute | The Trust Factor | Scoop.it
Neuroeconomist Paul Zak contributes to the Drucker Exchange, a blog about management and leadership based on the ideas of Peter F. Drucker.
The TEAM Approach's insight:

Innovation is a team sport so it really makes sense that trust would be a key element.  

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

Can We Trust Each Other Enough to Cover Up This Murder at the Trust-Building Retreat?

Can We Trust Each Other Enough to Cover Up This Murder at the Trust-Building Retreat? | The Trust Factor | Scoop.it
OK, let’s sit and think about this for a minute. Mr. Atkins is dead. And, no, Carol, we can’t go to the police. Why? Because this wasn’t an accide...
The TEAM Approach's insight:

Sometimes you have to have some fun with a topic.  Perhaps this is why I have always stayed away from trust building "games".

more...
No comment yet.
Scooped by The TEAM Approach
Scoop.it!

21st century leadership learnings from 2,500 years ago | SmartBlogs

21st century leadership learnings from 2,500 years ago | SmartBlogs | The Trust Factor | Scoop.it

Diversity is finally getting beyond discussions of race and gender to include experiences, talents, and ways of thinking. I’d like to add another type of diversity to the conversation - virtues."

The TEAM Approach's insight:

This ties nicely to the work we do with both Adventures in Attitudes and DiSC.  

more...
No comment yet.