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About Travel Retail, Duty Free, International Tourism & Passenger Shopping Behavior, new technology, etc. A selection of interesting news, brought to you by JMG-Research (More about us here: http://www.JMG-Research.com)...
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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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Chinese VIP Tourists’ High Expectation vs. Local Brands in Europe

The three brands which the VIP want to meet are always the same: they want to visit Hermes for an unlimited supply of Birkin bags, shop at Chanel and visit the mythical apartments of Coco Chanel in the rue Cambon, or go to Louis Vuitton and buy three bags of the same type, because “it’s not expensive and Vuitton bags make good gifts”

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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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Tesco launches UK's first virtual supermarket at Gatwick airport

Tesco launches UK's first virtual supermarket at Gatwick airport | Travel Retail | Scoop.it
Supermarket chain installs smartphone-friendly online shopping system to enable holidaymakers to place an order before they fly...
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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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The ASEAN Travel & Tourism Competitiveness Report 2012

The ASEAN Travel & Tourism Competitiveness Report 2012 | Travel Retail | Scoop.it

Travel and tourism (T&T) is an increasingly important driver of economic prosperity and social progress. It is estimated that the T&T sector accounts for about 9 percent of GDP and employment worldwide. For ASEAN, the sector has long been considered as critical for the creation of the ASEAN Economic Community. The potential of T&T in the region is indeed enormous. The region is blessed with a wealth of natural and cultural heritage. It possesses a long tradition of tourism, and is strategically located at the heart of Asia. The extraordinary diversity of ASEAN countries further enhances their attractiveness. Yet, despite the many benefits of T&T, numerous obstacles continue to hinder its development. Using a unique methodological framework, The ASEAN Travel & Tourism Competitiveness Report 2012 identifies the obstacles to address and the strengths to leverage for ASEAN to unleash the potential of T&T.

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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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Why luxury brands are dominating SoLoMo

Why luxury brands are dominating SoLoMo | Travel Retail | Scoop.it

Luxury is all about exclusivity, providing unique experiences, fostering deeper customer engagement, and creating emotion around a brand. Yet, while 40 percent of luxury customers access the internet daily through a smartphone, fewer than 4 percent of brands fully leverage the contextual mobile-social advantages to market these attributes.

While the general perception of mobile is that of a mass-marketing medium, its capability for social interaction and highly personalized content also lends itself well to providing targeted offerings to a high-demand audience that expects incomparable service. The integration of social networks with inherent mobile location features (now collectively coined "SoLoMo") is transforming customer engagement with brands and revolutionizing marketing.

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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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PHOTOS: The Top 10 Airports For Layovers

PHOTOS: The Top 10 Airports For Layovers | Travel Retail | Scoop.it
Fliers are spending more and more time in terminals, thanks to long layovers and recommendations that travelers arrive hours before their scheduled departure time.
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Facing the consumer challenge: China Travel Retail event concludes

Facing the consumer challenge: China Travel Retail event concludes | Travel Retail | Scoop.it

While retailing and the airport environment was improving at China’s domestic airports, there are still 110 million departing passengers per year who buy nothing. Making the offer more compelling, ensuring price promises are in place and are marketed heavily, giving customers more time to spend and improving service were among the keys to changing this.

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Airport ‘pod hotel’ pops up in China at Xi’an Xianyang Airport

Airport ‘pod hotel’ pops up in China at Xi’an Xianyang Airport | Travel Retail | Scoop.it

The three-terminal air hub recently put up 20 wooden cabins in Terminal 3 and in the connecting area to Terminal 2. According to Chinese media, this is the first airport in mainland China to set up such accommodation.

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China’s Outbound Travel Boom Shows No Sign Of Slowing

China’s Outbound Travel Boom Shows No Sign Of Slowing | Travel Retail | Scoop.it

38.6 million mainland Chinese citizens ventured outside the country’s borders in the first half of this year, a nearly 20 percent rise over the same period last year.

As the duty-free refund group Global Blue recently noted, Chinese tourists in Europe spend on average of €813 (US$1,011) on tax-free goods on each trip, accounting for 25 percent of untaxed purchases in France last year.

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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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IKEA Opens VIP Airport Lounge Complete With Beds For Napping

IKEA Opens VIP Airport Lounge Complete With Beds For Napping | Travel Retail | Scoop.it
The Swedish furniture brand helps weary travels relax by installing a modern and comfortable lounge in Roissy-Charles de Gaulle.
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China’s Chic and Wealthy Snubbing Popular Luxury Brands?

China’s Chic and Wealthy Snubbing Popular Luxury Brands? | Travel Retail | Scoop.it

“The truly wealthy, the real millionaires, they will not want to buy LV Louis Vuitton or Gucci because they are too commonplace. Rich people are getting richer and they want exclusiveness and more self-indulgence.”

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How China’s Emerging Airlines Will Change the Industry

How China’s Emerging Airlines Will Change the Industry | Travel Retail | Scoop.it

Chinese travelers have behaviors and preferences that distinguish them from their Western counterparts.

They tend to take longer trips and travel in larger groups, for instance. 41 percent of Chinese travelers go with friends or colleagues, compared with only 12 percent of U.S. travelers.

Shopping is very important to Chinese travelers. Although they spend less overall than most travelers from developed markets, the Chinese spend 40 percent of their travel budgets on shopping once they reach their destinations, compared with 19 percent for U.S. travelers and 14 percent for the French.

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Scooped by Jerome Goldberg (JMG-Research / ForwardKeys)
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Chinese purchase luxury goods overseas instead of mainland.

Chinese purchase luxury goods overseas instead of mainland. | Travel Retail | Scoop.it

Chinese have realised early the price of luxury goods is much cheaper abroad. However, most of people are actually unable to travel overseas as often as they’d like, so purchasing agents (Daigou, “代购”) are emerging quickly in China.

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China’s Smaller Cities Are New Battlefields for Luxury Companies

China’s Smaller Cities Are New Battlefields for Luxury Companies | Travel Retail | Scoop.it

Many luxury companies, especially the more established ones, have moved onto second- and third-tier cities. Now these cities have become the new battlegrounds where they compete to win more luxury consumers and to grab more market share.

The flip side of that, however, is that first-tier Chinese cities are looking for more sophisticated ways of shopping: they no longer want luxury goods just to show off.

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Luxury chains ride travel boom, eye new horizons

Luxury chains ride travel boom, eye new horizons | Travel Retail | Scoop.it

A rising class of affluent globe-trotters from China, Russia and Brazil is spurring retailers to expand their presence in high-end airports from the United States to Germany to China.

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Now in Europe: Google Maps Partners London Luton Airport for Indoor Mapping first

Now in Europe: Google Maps Partners London Luton Airport for Indoor Mapping first | Travel Retail | Scoop.it

Oliver Jaycock, London Luton Airport’s Marketing Manager said “Airports present a unique and inherently complex environment which passengers must navigate. The challenge for airports is making this process for passengers easy. Partnering with Google to map every square inch of London Luton Airport’s terminal building means passengers, for the first time at any UK airport can use Google’s indoor maps to guide their own way effortlessly through the terminal”.

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Boeing: New Current Market Outlook 2012-2031

Despite uncertainties, 2011 passenger traffic rose 6 percent above 2010 levels. Boeing expects this trend to continue over the next 20 years, with world passenger traffic growing 5 percent annually

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Retail Shopping Is Taking Off at the Airport... (Time to contact us for PAX research!)

Retail Shopping Is Taking Off at the Airport... (Time to contact us for PAX research!) | Travel Retail | Scoop.it

Retail offerings are expanding beyond duty-free and souvenir shops as U.S. airports shift toward a retail-focused model common in Europe and Asia. In many cases, prices will match what you would find at the mall, though selections—typically catering to travelers—may be limited.

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China’s Promiscuous Consumers

China’s Promiscuous Consumers | Travel Retail | Scoop.it

Chinese consumers are brand-obsessed when they do their shopping, though not in the way some might expect.

Chinese consumers are adventurous shoppers who are constantly trying out new brands and are rarely loyal to one.

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China tops emerging market e-commerce index

China tops emerging market e-commerce index | Travel Retail | Scoop.it
China has been ranked as the developing market with the best e-commerce potential, according to a report released by AT Kearney today (27 June).
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The World's 10 most Innovative Airlines 2012 by Airlinetrends (pdf)

The World's 10 most Innovative Airlines 2012 by Airlinetrends (pdf)

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China to build 70 airports by 2015

China to build 70 airports by 2015 | Travel Retail | Scoop.it
China will build 70 new airports within the next three years, the head of the country's aviation watchdog has said, as part of ambitious expansion plans in the industry despite an economic slowdown.
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Free WiFi at LAX: City commission OK's contract to be considered by council

A plan to bring free Wi-Fi to Los Angeles International Airport this summer could be back on track.
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China’s Second-Hand Luxury Market Rages Ahead

China’s Second-Hand Luxury Market Rages Ahead | Travel Retail | Scoop.it

The spreading wildfire of luxury second-hand shops in China continues to rage in China’s first- and second-tier cities (as well as over the border in Hong Kong).

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iPad installations at airports take some of the stress out of traveling

iPad installations at airports take some of the stress out of traveling | Travel Retail | Scoop.it

OTG, which manages restaurants in airports, says its deploying 7000 iPads at three North American airports. Travelers will be able to use the tablets to order meals from OTG's restaurants while checking email, browsing the Web, and playing games.

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Curated by Jerome Goldberg (JMG-Research / ForwardKeys)
Founder of JMG-Research; Director at ForwardKeys. Consulting & Competitive Intelligence in Duty Free / Travel Retail, Global Shopper, Consumer & Passenger Behaviors. Future travel trends.
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