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Hotel Network Security: A Study of Computer Networks in U.S. Hotels - Cornell School of Hotel Administration

Hotel Network Security: A Study of Computer Networks in U.S. Hotels - Cornell School of Hotel Administration | Tourism Technology | Scoop.it
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INFOGRAPHIC by Moonblink: The ROI of Great Hotel Wi-Fi

INFOGRAPHIC by Moonblink: The ROI of Great Hotel Wi-Fi | Tourism Technology | Scoop.it

...Technology in Wi-Fi equipment has evolved to a point where they can now overcome many of the issues hotels are having with older and inferior hardware; reducing the time needed to solve constant issues related to the network. Companies like Xirrus have spent millions developing wireless equipment specifically for hotels with access points that are intelligent enough to authenticate multiple devices, and automatically manage performance, security, and analysis all at the edge – providing your guests with a seamless, trouble-free experience with the Wi-Fi network at your hotel.

These advanced access points are also designed with multiple APs in one piece of hardware, reducing the overall amount of hardware you need to deploy in your hotel. This allows your IT staff to spend less time maintaining the network; and when the time comes to upgrade your hardware to future wireless technologies such as 802.11ac – it’ll mean less time for your IT staff to make the changes.

Now consider that it only costs on average $25,000 for a wireless network capable of solving all of these issues, and ensures that your hotel is prepared for the future.....

The cost doesn’t seem so high anymore does it?

A recent Motorola case study featured The Bicester Hotel, a 52-room hotel that estimated their losses from lost bookings to equal $120,000 a year. If a high-end hotel Wi-Fi network costs just $25,000, they could recoup capital expenses in just 3 months with a ROI of 480%, which is only considering lost bookings! Imagine the return on investment if they factored in all the other ways they could be making money.

Many hotels are already imagining the future potential of a powerful and advanced wireless network to improve customer experience and hotel efficiencies.

Automatic climate and lighting control based on the guests’ preference at check-in.Check-in, check-out, and room selection automation.Mobile connectivity to various hotel departments such as housekeeping, room service, and IT so the guest can put in requests instantaneously.Ability to send live updates to guests about promotions and events related to the property.

Imagine your guest being able to experience all the aspects of your hotel right from their mobile phone. With wireless technology advancing and mobile apps booming, it isn’t so far-fetched.

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Via WiFiNovation
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WiFiNovation's curator insight, August 7, 2013 2:42 AM

There are four ways your hotel is currently losing revenue because of poor Wi-Fi:

 

Lost bookings because online customer reviews show complaints about your Wi-Fi, causing potential guests to look elsewhere

 

Waived fees because your guests were frustrated with their Wi-Fi connection cutting in and out, and not having enough bandwidth to support their needs.

 

Corporate events canceled because they found out your wireless capabilities aren’t up to their standards.

 

And the most overlooked of all, few returning guests because their poor experience with your Wi-Fi put a damper on their overall experience with your hotel.

WiFiNovation's comment, August 7, 2013 2:52 AM
more details on : www.moonblink.com
Resort and Hotel Mythbusters's comment, September 16, 2013 9:08 AM
In regards to amenities, this article argues the importance of wifi in comparison to sales and customers expectations. in accordance to forrester research, a survey indicated that 94% respondents cited wifi important in the rooms, whilst in addition, a hotel survey found the importance of wifi access more necessary than complimentary breakfast and free parking. Without having great wifi access, the article displays the negative results, indicated through losing revenue. In investing in the concept, both tangible and intangible customer experiences will be met, thus outlining a greater future for hotel companies. Personally, i feel the wifi isn't an amenity, whilst in fact it is a need. With the growing technology with smart phone movements, the wifi plays a crucial roll in today's social context, thus satisfying customers expectations.
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Nara Applies Its Neural Networking Tech To Personalize Hotel Recommendations - semanticweb.com

Nara Applies Its Neural Networking Tech To Personalize Hotel Recommendations - semanticweb.com | Tourism Technology | Scoop.it
Nara, the service that to date has leveraged its neural networking technology to automate, personalize and curate web dining experiences for users, is making good on its previously-stated intentions to help users find and take action across various...
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Technology in tourism: help or hindrance -

Technology in tourism: help or hindrance - | Tourism Technology | Scoop.it
Industry experts gather at WTTC Asia Summit to discuss technology’s potential.
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Mobile payment’s applications for hotels

While mobile payment systems are not yet readily available for many hotel operational functions, such as check-in and check-out, the technology offers a number of applications for hotels—and more are on the way.


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Industry Insight: Hotel Brands in the Social Media Sphere

Industry Insight: Hotel Brands in the Social Media Sphere | Tourism Technology | Scoop.it
Tim Butterworth, Independent Hotel Technology Professional and advisory board member, Hospitality Technology Europe (HTE) shares his insight From expanding ways of communicating with potential guests to driving new revenue streams, social media is...
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Groupon Acquires Blink A Last Minute Hotel Booking App | WATBlog ...

Groupon Acquires Blink A Last Minute Hotel Booking App | WATBlog ... | Tourism Technology | Scoop.it
Though it works primarily with hotels, Groupon Getaways is also routinely adding other local attractions to make the travel related deals more lucrative and appealing to the online shopper.
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