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The 4 Moments of Truth That Create an Unforgettable Customer Experience

The 4 Moments of Truth That Create an Unforgettable Customer Experience | Tourism, Hospitality & Leisure | Scoop.it

"Businesses must invest in defining not only a positive experience, but also a wonderfully sharable one."

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Why Twitter’s Vine Is The Next Big Thing For Brands

Why Twitter’s Vine Is The Next Big Thing For Brands | Tourism, Hospitality & Leisure | Scoop.it
Twitter launched Vine, its mobile service that lets users create and share six-second looping videos, back in January, and the platform is already generating some serious buzz.
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Online frustration shows travel companies still not getting the basics right

Online frustration shows travel companies still not getting the basics right | Tourism, Hospitality & Leisure | Scoop.it
Recent research showed that travellers in emerging markets were around 30% more likely to be frustrated by their experience of researching travel online than those in developed countries.
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A surprising map of the countries that are most and least welcoming to foreigners

A surprising map of the countries that are most and least welcoming to foreigners | Tourism, Hospitality & Leisure | Scoop.it

 "The WEF has compiled survey data from 140 countries estimating the attitude of each countries’ population toward foreign visitors."

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Chinese Love Hotels: If you build it, they will come?

Chinese Love Hotels: If you build it, they will come? | Tourism, Hospitality & Leisure | Scoop.it

"Meanwhile, commercial supply of temporary private space for young lovers is patchy and sub-standard. The clients will surely come. Now, you just have to build it."

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10 fashion faux pas travelers should avoid

10 fashion faux pas travelers should avoid | Tourism, Hospitality & Leisure | Scoop.it

Are you an Olympic athlete traveling with your team for the games? No? Then why are you wearing a full tracksuit everywhere you go? Show some respect for the place you're visiting and leave the gym clothes in your hotel room.

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What NOT to do in Revenue Management – v2.0

What NOT to do in Revenue Management – v2.0 | Tourism, Hospitality & Leisure | Scoop.it

"The reality is that customers are always looking for the best rate for the best property...make sure that you are honest about your property’s star rating so that you are able to earn the most revenue possible for each booking, while keeping your customers happy."

 

 

 

 

 

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In Defense of OTAs - Why the OTAs and Online Distribution Platforms are Critical for Hotels, Especially Independent and Boutique Hotels | By Carol Verret

In Defense of OTAs - Why the OTAs and Online Distribution Platforms are Critical for Hotels, Especially Independent and Boutique Hotels | By Carol Verret | Tourism, Hospitality & Leisure | Scoop.it

In Defense of OTAs - Why the OTAs and Online Distribution Platforms are Critical for Hotels, Especially Independent and Boutique Hotels...OTA bashing is a fashionable sport – they only want low rates, they charge too much commission,...

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MediaPost Publications Destination Branding: Find Your Unique Voice 02/25/2013

MediaPost Publications Destination Branding: Find Your Unique Voice 02/25/2013 | Tourism, Hospitality & Leisure | Scoop.it

"...does your city, town, region or state really have a brand? Too often, the problem begins with a misunderstanding about what constitutes a brand."

 

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Australia Day II - Queensland Holidays

Australia Day II - Queensland Holidays | Tourism, Hospitality & Leisure | Scoop.it

"We're calling it Australia Day II and everyone in Australia is invited."


"So if you were going to cancel your Queensland holiday, don't. And if you haven't booked one yet, book now."

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How to Size Images on Social Media: A Cheat Sheet (Infographic)

How to Size Images on Social Media: A Cheat Sheet (Infographic) | Tourism, Hospitality & Leisure | Scoop.it
Take the pain out of adding images to your brand's social media accounts by following this easy guide to sizing images.Get the latest blog articles on...
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Ecotourism | Costa Rica | Green Hotelier

Ecotourism | Costa Rica | Green Hotelier | Tourism, Hospitality & Leisure | Scoop.it
Ecotourism project in Costa Rica uses sport to reach out and involve local community
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Service With A Smile: Top Pointers for Improving Customer Service

Service With A Smile: Top Pointers for Improving Customer Service | Tourism, Hospitality & Leisure | Scoop.it

Service With A Smile: Top Pointers for Improving Customer Service:

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Six myths about SEO hoteliers are still believing

Six myths about SEO hoteliers are still believing | Tourism, Hospitality & Leisure | Scoop.it

Because hoteliers want it so badly, they sometimes fall victim to the outlandish promises of some unscrupulous SEOs, costing them thousands each year.

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Why TripAdvisor’s Expedia juice won’t last forever, in one chart

Why TripAdvisor’s Expedia juice won’t last forever, in one chart | Tourism, Hospitality & Leisure | Scoop.it
For 2012, Expedia-related revenue accounted 26.7% of TripAdvisor revenues, down from 33% in 2011. The companies are parting paths.
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Increase Your Brand Site Bookings with The Billboard Effect

Increase Your Brand Site Bookings with The Billboard Effect | Tourism, Hospitality & Leisure | Scoop.it
When hotels are able to increase brand-site bookings by listing with an OTA, they are essentially tapping what’s called the “billboard effect.”
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Hands-On Hospitality & Tourism's comment, March 27, 2013 3:44 AM
...but only if you're website is able to convert lookers to bookers!
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A loo with a view? Top 10 hotel bathrooms with amazing views

A loo with a view? Top 10 hotel bathrooms with amazing views | Tourism, Hospitality & Leisure | Scoop.it

"Some people prefer to read a magazine in the restroom, but we’d much rather gaze out over a stunning view..."

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Lady Elliot Island to be water bottle free

Lady Elliot Island to be water bottle free | Tourism, Hospitality & Leisure | Scoop.it

"The extracting, packaging and transporting of a litre of bottled water can emit hundreds of times more greenhouse gases than a litre of tap water..."

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Rethinking the Social Media Objective What Do Your Guests Want

Rethinking the Social Media Objective What Do Your Guests Want | Tourism, Hospitality & Leisure | Scoop.it
Its time to take a deep breath and look at how your guests want to interact with you
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What NOT to do in Revenue Management | REVPAR GURU-RESULTS IN REAL-TIME

What NOT to do in Revenue Management | REVPAR GURU-RESULTS IN REAL-TIME | Tourism, Hospitality & Leisure | Scoop.it
Hands-On Hospitality & Tourism's insight:

"So let’s get down to business. Here are five things NOT to do in revenue management."

 

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Newbies nip at online travel agencies' customer satisfaction
scores

Newbies nip at online travel agencies' customer satisfaction<br/>scores | Tourism, Hospitality & Leisure | Scoop.it

"Consumers are saying that the value they’re getting hasn’t kept up with how their expectations are evolving.”

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Step forward Graph Search into the digital marketing mix for hotels

Step forward Graph Search into the digital marketing mix for hotels | Tourism, Hospitality & Leisure | Scoop.it

...balancing how much you depend on these channels is critical. If a single one of them represents over 20% of your online bookings, you should consider assessing what to change in your strategy."

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Chinese plane forces NZ airline out of Tonga

Chinese plane forces NZ airline out of Tonga | Tourism, Hospitality & Leisure | Scoop.it

 "I have now lost business confidence in Tonga due to the Government's attitude towards my airline and I won't continue providing the domestic air services." .

Hands-On Hospitality & Tourism's insight:

Oh Tonga...when will you learn :(

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Travelers Fly High With Social Seating Solution

Travelers Fly High With Social Seating Solution | Tourism, Hospitality & Leisure | Scoop.it

"... aimed at allowing individuals (who opt-in) the ability to see who else is on the chosen flight."

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Down with love: World's least romantic hotels

Down with love: World's least romantic hotels | Tourism, Hospitality & Leisure | Scoop.it
It's Valentine's week. For those who feel like curling up into a giant cringe, here are a few places to escape the sugary madness
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