The Wonderful Wizard of OD (Organizational Development)
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The Wonderful Wizard of OD (Organizational Development)
Stories inspired by Organization Development. OD is classically defined as a planned, organization-wide effort that is managed from the top. Interventions are meant to increase organization effectiveness and health of organizational processes, using behavioral-science knowledge. 2 caveats: (1) In today's environment changes may also be triggered by customers, shareholders and employees. (2) Changes must be LED 1st and managed 2nd. Want to know more? Visit me on LinkedIn: www.linkedin.com/in/karlwabst/
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3 Ways Senior Leaders Create a Toxic Culture

3 Ways Senior Leaders Create a Toxic Culture | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

Dysfunction at the top can hurt the whole company. If a video camera captured your leadership team in action for a full day, how would you feel about that video being used as training for the rest of the organization? 

Karl Wabst's insight:

Customers and shareholders do not benefit over the long-term from toxic corporate cultures. The rise of global competition provides other places to spend their money.

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11 Psychology Books That Will Improve Your Work and Life

11 Psychology Books That Will Improve Your Work and Life | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
The positive psychology movement is known for helping people improve their happiness, well-being, and productivity. This remarkable and practical book list will help you do just that.
Karl Wabst's insight:

Are you positive? If not, this may be the list for you. Of course, your mileage may vary.

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Stop Confusing agile with Agile

Stop Confusing agile with Agile | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
Unfortunately, the mere word “agile” has caught a case of buzz-itis recently, being invoked as some sort of panacea, differentiator or sales mechanism across industries.
Karl Wabst's insight:

You may do Agile, but are you agile? One is a trait. One is a method. Does your boss know the difference?

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Yes to the Person, No to the Task - Negotiation Skills from Mind Tools

Yes to the Person, No to the Task - Negotiation Skills from Mind Tools | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
Learn how to negotiate successfully and meet everyone's needs - without creating bad feelings.
Karl Wabst's insight:

Negotiation is not limited to I win or I lose. Look for a way we can win. Know when to say yes, and why or how to say no.

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The social psychology of cybersecurity | The Psychologist

The social psychology of cybersecurity | The Psychologist | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
Karl Wabst's insight:

This may seem like an odd way to look at cybersecurity but that is the point.

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The four levels of computer skills, and the surprising number of adults who fall short

The four levels of computer skills, and the surprising number of adults who fall short | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
Only 5% of people in OECD countries are any good with a computer.
Karl Wabst's insight:

For most people in developed countries, electronic devices are everywhere. Still, many people cannot use a computer to solve problems they are likely to encounter in today's workplace. How will they be ready for what comes next?

 

The digital divide may be a chasm. What does this mean for employers trying to recruit for today? Will the lack of human talent make the case for automation and robots?

 

Fostering a digital workforce

http://reports.weforum.org/digital-transformation/fostering-a-digital-workforce/

 

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Be Your Own Best Advocate

Be Your Own Best Advocate | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

How to seize everyday negotiation opportunities at work...Do you know how to recognize and seize chances to move into a better role, change an untenable situation, or ensure that you get credit for extra work?

Karl Wabst's insight:

Many people believe that if they are not in Sales, they do not negotiate. Look closer. What you learn may surprise you.

 

Today's jobs and workplaces can be volatile, uncertain, complex and ambiguous. Change is normal. Some do not understand what that means for them. Goals and measurement of success are dynamic.

 

The behaviors that worked for you for many years may not work now. For example, perhaps you were promoted, outsourced, or your company was acquired or moved into a new market.  

 

Today, we are all responsible to show our value to our organizations and customers. Being able to promote your point of view, or to make a business case can be very useful.

 

Relying on a third-party or even your manager to look out for your best interests is likely to leave you at a disadvantage, feeling in a rut, angry or even depressed.

 

If you are a consultant, it can be easier to see that negotiation skills are useful. You have to sell yourself and your abilities. You may negotiate on billing rates, vacation, timetables and such.

 

Employees also negotiate when asking for a promotion, participating in a performance review, or implementing a new project with a colleague. Employees may not consider this negotiating because these are “lowercase ‘n’ negotiations.

 

Customers will also benefit from learning negotiation skills.

 

You may not be negotiating billion dollar deals, but the stakes for you and your family are real. Adapt your mindset and look for the opportunity.

 

We are all in sales. We may be selling our point of view or time off to spend time with your kids. Speak to people you work with and for in a new way.

 

See the risk. Generate more value for your company. You may have more potential than you realize.

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Millennial Employees: Flight Risk for Companies

Millennial Employees: Flight Risk for Companies | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

Unfortunately, while most companies spend a great deal of time, money and effort developing their customer messaging to promote their products, many don't invest the necessary strategic effort in crafting their organizational brand to attract top talent.

Karl Wabst's insight:

Millennial employees and consumers share many attitudes and behaviors.

 

You say that this makes sense. Then you ask, why does this matter to me?

 

If you cannot understand the employee, it is likely that the consumer will also be a mystery. That cannot be good for the top or bottom line.

 

As Boomers leave, Millennials are becoming a larger part of your workforce and buying public.  Both are self-empowered or self-interested.

 

Neither is willing to take only what the company sees fit to give them. They do not share the belief in company loyalty that was exhibited by their parents.

 

Behaviors and attitudes that tend to be found in both groups:

  • Increased Bargaining Power Drive Lower Prices; Increased Costs & Competition
  • Regularly Use Multiple Digital Devices & Channels
  • Not Loyal; Churn, Defect to Competition
  • Buy or Create Substitutes
  • Desire Customization, Experiences
  • Expect Immediate Feedback
  • Trade Personal Data for Perceived Value
  • Share Opinions & Feelings via Word of Mouth & Social Media

 

Employers would be wise to recognize the correlation of happy employees with happy customers. Target empowered employees, just as you target empowered consumers.

 

 The voice of the customer and the voice of your employees share a lot in common. The old assumptions about consumers and employees may not be true anymore.

 

We were given two ears and one mouth for a reason. If we listen twice as much as we talk, we will realize that the future is moving a lot faster. It is only when looking through the rose-colored glasses of our memories that we moved fast enough to dodge the bullets coming our way.

 

Today, even bullets are smarter. Some are able to change course in flight to hit their target, http://www.cnn.com/2015/04/29/us/us-military-self-guided-bullet/c

 

Competitors have new tools too. Some can make shots that were once considered impossible. They may have a TrackingPoint Precision-Guided Firearm capable of making shots that once were beyond belief, http://tracking-point.com/how-it-works.

 

 * All references to bullets and smart rifles are for illustrative purposes only. No executives were harmed in the making of this post.

 

 

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What Really Influences Employee Motivation

What Really Influences Employee Motivation | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

It's not compensation. How well people work is a direct result of why people work. Motivated employees tent to create happier customers.

Karl Wabst's insight:

Companies and people have different motivators. Companies measure value in terms of money. People are more nuanced.

 

Why does this matter to you? Happy employees make happy customers. Using the right tool for the right job produces results that matter to your audience.

 

To be effective, managers need to understand more than spreadsheets. See people, not numbers.

 

Trying to boil behavior down to dollars makes no sense. When you only have a hammer, everything looks like a nail. Don’t be that guy.

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3 Surprising Leadership Qualities You're Probably Missing

3 Surprising Leadership Qualities You're Probably Missing | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
Ready to unlock a higher level of leadership? Start embracing these out-of-the-box traits.
Karl Wabst's insight:

HR and Line Managers, be on the lookout for these 3 traits. They could be leaders lost in a world where conforming is expected. You can earn more points for finding one of these rare creatures in an unexpected place.

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Tony Robbins on Acing the Age-Old Question 'What Does Your Company Do?'

Tony Robbins on Acing the Age-Old Question 'What Does Your Company Do?' | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

What business are you in? No, I mean what business are you really in? In other words, what core benefit do you deliver to your prospective client beyond the category or industry in which you've built your career?

Karl Wabst's insight:

If you cannot answer these 2 questions, you are not customer-focused.

 

  • What business are you really in?
  • Can you say what your strategy is?

 

 Think about how you add value to the customer's life. How do you describe the core benefits that you bring to your clients?

 

 Think about what you communicate to those around you. If you cannot answer 5 questions, you are not able to say what your strategy is.

  • your corporate aspirations;
  • where you choose to compete and not to compete;
  • what your competitive advantage is;
  • what core capabilities your company needs;
  • what management systems you need to measure the success or failure to execute your strategy

 

 

 

 

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Serve Your Clients Better Using Your 4 H’s: Heart, Head, Hands and Habits

Serve Your Clients Better Using Your 4 H’s: Heart, Head, Hands and Habits | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

The first step in serving our clients at a higher level is to examine our own mission in this business. Whenever I work with a group of leaders in any organization, I ask them this gut-level question, “Are you into power, or are you into service?”

Karl Wabst's insight:

Ask yourself, why do I do what I do? What do you expect from your employees? How do you teach them to serve the customer? Ask your employees to think about why they do what they do too. Ask and listen. How can you find out why customers do what they do?

 

Once you get some answers, how do you combine feedback from your heads, hearts and hands to make new habits? Now, go and discuss this among yourselves. Yes, this will be on the test!

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Why Do We Spend So Much Developing Senior Leaders and So Little Training New Managers?

Why Do We Spend So Much Developing Senior Leaders and So Little Training New Managers? | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

And as I neared the end of my corporate days, I realized I’d received much more management training in the last five years than I did in the first 20 years — when I really needed it — combined.

Karl Wabst's insight:

Training leaders at the expense of managers is foolhardy. It is like buying a powerful sports car, and failing to budget for the gas to run it.

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If Google Is Biased, So Are Its Algorithms

If Google Is Biased, So Are Its Algorithms | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

A discrimination lawsuit raises an important question about Google's role as a neutral information conduit.

Karl Wabst's insight:

If you are human, you probably have bias. Since coders put so much of themselves into their work, it is likely that some bias slips in as well. The more you know about it, the more likely you are to recognize it. But, that does not ensure that you will act to correct it. Sometimes even the wisdom of crowds isn't enough. Humanity takes a lot of hard work.

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What Maslow’s Hierarchy Won’t Tell You About Motivation

What Maslow’s Hierarchy Won’t Tell You About Motivation | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

Leaders, if you really want to advantage of this new science – rather than focusing on a pyramid of needs – you should focus on: 

Karl Wabst's insight:

All of us eventually have the desire or need to motivate others. We are exposed to motivation theory. We may not know that is what it is called.

 

We want an easy answer that seems to make sense. The top search results may not be as helpful as we have all been conditioned to believe.

 

Almost every presentation has a triangle labeled Maslow's Hierarchy of Needs. 

 

These facts often go unmentioned. Maslow may have been wrong, or only part right.

  • This theory is still just a theory.
  • There are other valid models.

 

Got a theory? There are may others.

 

  • ERG Theory
  • Acquired Needs Theory
  • Two-Factor Theory
  • Reinforcement Theory
  • Self-Determination Theory
  • Cognitive Evaluation Theory
  • Expectancy Theory
  • And …

 

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CEOs Who Embrace Emerging Tech Must Prepare for the Challenge of Reskilling workers ChiefExecutive.net | Chief Executive magazine

CEOs Who Embrace Emerging Tech Must Prepare for the Challenge of Reskilling workers ChiefExecutive.net | Chief Executive magazine | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
Training and reskilling an organization’s workforce to operate new solutions can be extremely challenging. Here's how some CEOs are handling it.
Karl Wabst's insight:

Buy new technologies. Be sure that you invest in your employees. Do both for the same reason. To stay competitive.

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I trained 4 TEDx speakers – here are 5 things I learned

I trained 4 TEDx speakers – here are 5 things I learned | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
So, TEDx Kreuzberg happened, and I couldn’t possibly be more proud of the four speakers that stepped on that stage and gave it their best. I couldn’t be more
Karl Wabst's insight:

Public speaking scares many of us. That is usually because, in our mind, the emphasis is on us. What we say and how we look when we say it clutters the message.

 

Without getting the idea across to your audience, without listening, watching them and adapting you might as well be talking to the wall that you feel against your back.

 

Public speaking, well good public speaking, is a conversation. You may be at the center of the stage, but to win, put your audience there instead.

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How to Tell Leaders They’re Not as Great as They Think They Are

How to Tell Leaders They’re Not as Great as They Think They Are | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
80% think they’re better than average.
Karl Wabst's insight:

If you find yourself working for someone who needs the advice in this article, consider your approach to any conversations very carefully.

 

80% think they are better than average. Close to 100% are likely to take the news badly that, at least you think, they are wrong. As we have all heard on countless TV shows, don’t try this at home. Think twice before trying it at the office.

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Not using paid time off does more harm than good, experts say

Not using paid time off does more harm than good, experts say | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
The majority of American workers aren't using their paid time off, and it's hurting their careers, a new report says. NBC reports.
Karl Wabst's insight:

Burned out employees see customers as a burden. Your competitor wants to say thank you.

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Magnetic Cultures Attract Customers and Employees

Magnetic Cultures Attract Customers and Employees | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
The secret sauce to delivering great customer experiences is having employees who are passionate about their jobs and helping customers be successful.
Karl Wabst's insight:

Disengaged employees get the blame for a lot of corporate problems these days. What is costlier than a disengaged employee? A disengaged CEO. What’s in your culture?

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How Customers Can Rally Your Troops

How Customers Can Rally Your Troops | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

End users can energize your workforce far better than your managers can. When leaders attempt to deliver inspiring messages, many employees react with skepticism, questioning whether leaders are just trying to get them to work harder. 

Karl Wabst's insight:

It turns out that outsourcing is great for employees. This is true especially for workers in high-stress, high burnout roles.

 

Outsourcing here does not refer to replacing workers with cheap labor!

 

This is about something more precious, and in short supply in many organizations. This is about inspiration.

 

No, this is not a touchy-feely rant from human resources or sensitivity training. This is about dollars and sense!

 

You want to cut costs and reduce turnover. You want to increase productivity and customer engagement. If doing what you have always done is not working, it is time to listen to new ideas.

 

Today workers, especially Millennials, are looking for meaning and purpose. The assumption that cash is a primary motivator is being challenged. People are not motivated by money alone. That assumption is holding you back.

 

For more on what really motivates employees, watch this short video What Really Influences Employee Motivation http://sco.lt/4hRGHh.

 

Self-interested, or self-empowered, employees can be inspired to change how they think and behave. Instead of chasing your dream more dollars, they can make a difference today by striving to be part of something bigger than themselves. They can change the world, one person at a time.

 

For this to work, old-school management must learn how the game has changed. You must change your behavior and mindset.

 

First, you have to get rid of the legend of the CEO or management as hero. In an environment where change comes faster, and impacts more people, we need fewer managers and more leaders.

 

Change your workplace. Let your workers hear voices! Let them see things!

 

The voices are those of customers. Show employees how they made a real difference in a customer’s life. Humans work best when we have a higher goal.

 

Management can change how they think to create an environment where workers empower themselves. At a time where the lack of trust in management is well documented, customers can come to the rescue.

 

Stop being the hero and start being a leader!

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10 Recruitment Tips from Greg Savage

10 Recruitment Tips from Greg Savage | The Wonderful Wizard of OD (Organizational Development) | Scoop.it

If you’re establishing a business or running a busy desk having access to recruitment tips will help you to stay focused and encourage you to think differently.

 

Karl Wabst's insight:

This article has one of my favorite recruiting quotes. It is aimed squarely at recruiters who keep doing what they have always done. Then, they complain it does not work. But then, they continue to do it anyway.

 

Real change happens when people behave differently. Do not expect different results if you just complain about how much times have changed. Be the change you want to see in the World.

 

Here is the quote:

 

"If you are a recruiter who only has access to candidates your competitors have, and your clients can find, your only weapon is speed or price – and both are a slippery slope to recruiting hell."

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Basehor students stunned by attention to wage disparity firing tale

Jensen Walcott and Jake Reed were both fired from their brand new jobs at Pizza Shoppe for asking a question about why Jake was hired for the same job a
Karl Wabst's insight:

A local pizza joint is about to get free, national press! Sound good? Think twice.

 

Word of mouth and social media can make you an overnight sensation.

 

Communication is a powerful force. Realize you do not have control over the conversation.

 

Here is the question. Whose behavior is likely to change first, the kids or your business?

 

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Kansas teens fired from pizza joint after asking about equal pay will team up on DNC stage

http://www.latimes.com/nation/politics/trailguide/la-na-democratic-convention-2016-live-kansas-teens-fired-from-pizza-joint-1469746733-htmlstory.html

 

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When Transparency Backfires, and How to Prevent It

When Transparency Backfires, and How to Prevent It | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
Sunlight, as the saying goes, is the best disinfectant. And it’s tempting to think that if we just shine a light on wrongdoing, wrongdoing will go away.
Karl Wabst's insight:

In high, direct doses both transparency and sunlight can burn you.

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To Hold Someone Accountable, First Define What Accountable Means

To Hold Someone Accountable, First Define What Accountable Means | The Wonderful Wizard of OD (Organizational Development) | Scoop.it
It means different things to different people.
Karl Wabst's insight:

Good example of the old saying, Words matter. When you want to encourage collaboration and community, define your terms up front.

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