The Human Touch: Public Libraries in the 21st Century | The BookShed | The Information Professional |

Submitted by Patricia J Delois:

RT @sallyheroes: "It appears that the number one thing patrons use the library for is (prepare yourself) books": via @JustinLibrarian...


"[...] surprised they would select books when they have so many other things to choose from. I imagine he’s even more surprised to learn that something else patrons rate highly is personal interaction with the staff. I don’t know who designed the survey, but it couldn’t have been the director. It wouldn’t have occurred to him to put “human interaction” on the list of things patrons might value. He’s all about technology.

No one disputes that technology has improved the library experience for the patron. You can search the catalog from home and access our subscribed databases. You can place your own holds, request your own interlibrary loan materials, download books to your own devices.

The library is working towards self-checkout, presumably so you can conduct all your library business without ever having to interact with the staff. This must sound like a dream-come-true for the director, who hates to interact with the library staff, but for patrons, there’s more to the library than just the delivery of materials. They like human contact."