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You won't be in business for long if your customers are not delighted.

You won't be in business for long if your customers are not delighted. | Technology and Such | Scoop.it

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Webgrrl's curator insight, December 20, 2013 2:32 AM

Top tips for business owners to raise customer satisfaction

1. It's all about attitude

Hire people who have a positive, customer-focused attitude, then train and coach them to be great at their job. Empower them to make decisions that solve customer problems.

2. Understand that customers are your business

Without customers you don't have a business and you don't need staff. All your employees need to understand that it is essentially the customer who pays their wages.

3. Put the customer at the heart of everything you do

It's up to business owners and managers to communicate the importance of customer satisfaction. When making major decisions ask “how will this impact our customers?”; in every meeting consider the customer, talk about customers, reward your staff for great customer service. You should build relationships with your customers and ask for feedback.

4. Happy staff equals happy customers

Cultivate an internal customer ethos where people treat each other as they would their best customer. What happens on the inside of an organisation gets reflected to the outside.

5. Create more value for your customers

Customers are always considering whether the benefits of doing business with you outweigh the costs. Price is only one of the costs; the others are time, effort and emotion. So make sure you are fast, easy and reliable and constantly look at ways to increase the benefits and reduce the non-financial costs of doing business with you.

6. Get the basics right

Do what you say you will do, when you say you will do it and get it right first time. The cost of rework due to unnecessary errors has a big impact on the profitability of any business but can kill a small business. Look at your systems and processes from the customer's perspective, fix the source of errors, listen to your customers, understand what they really want.

7. Strive to delight your customers

Satisfied customers are not enough. Research shows that a significant number of satisfied customers will still defect to the competition. Aim to delight your customers and make your customers more successful. Find out what they are trying to achieve, what their challenges are and figure out how you can help them serve their customers more effectively.



sourced : http://www.womo.com.au/

Rescooped by Daniel J. Cavalier from SEO and Social Media Marketing
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11 SEO Changes That Will Give You Big Results

11 SEO Changes That Will Give You Big Results | Technology and Such | Scoop.it

Neil Patel is going to share with us 11 strategies from his bag of tricks. Some of these tricks will be easy to implement while others will be time-consuming, but if you take the time to implement a handful of them, your search engine traffic will increase.

 

Read More: http://www.quicksprout.com/2013/12/04/11-seo-changes-that-will-give-you-big-results/#more-14848

 

 

 


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Simon Steed's curator insight, December 5, 2013 9:19 AM

Very useful insights from a specialist in the SEO Industry - some good common sense tips here

Chris Bantock's curator insight, December 6, 2013 4:06 AM

Some excellent SEO tips here .. 

 

Elsie Whitelock's curator insight, December 9, 2013 7:53 AM

Useful.

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The need for SEO in 2014

The need for SEO in 2014 | Technology and Such | Scoop.it

SEO in 2014 will be more comprehensive than ever before. Learn how to align your strategies for better ranks in 2014.

 

Read More: http://splashsys.com/blog/how-to-fuel-your-seo-in-2014/


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Marc Laliat's curator insight, December 19, 2013 5:03 AM

le SEO 2014 : Un vrai challenge

Bart van Maanen's curator insight, December 24, 2013 7:04 AM

Door de vele wijzigingen bij Google (maar ook bij Facebook) is optimalisatie (SEO) van online activiteiten nodig. Zeker als je weinig advertentiebudget hebt en je nog resultaten wil krijgen in de organische zoekresultaten.

 

Hier een opsomming van wijzigingen bij Google dit jaar:

• Panda — January 22, 2013
• Panda — March 14, 2013
• Penguin 2.0 — May 22, 2013
• “Payday Loan” Update — June 11, 2013
• Hummingbird — August 20, 2013
• Penguin 2.1 (#5) — October 4, 2013

 

Dat betekent dat je een consistente strategie moet hebben om te zorgen dat je content en je diensten onder de aandacht blijven komen.

Prerna Thakur's curator insight, January 10, 2014 12:12 AM

Great tips !!

Rescooped by Daniel J. Cavalier from Technology and Gadgets
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How to properly reset your old iPhone before selling it on eBay

How to properly reset your old iPhone before selling it on eBay | Technology and Such | Scoop.it
Fancy the new iPhone 5s released earlier by Apple? Then it is that time of the year again where you need to sell your old iPhone, so it is easier on your w

Via Tiaan Jonker
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Aro Fenitra Arivony's comment, September 13, 2013 8:51 AM
it's a beautiful electronics device
hoangtungbk00's curator insight, September 13, 2013 10:53 AM

yepi, yepi game

robyns tut's comment, September 15, 2013 2:10 PM
this article is helpful as many people want to upgrade their i phones when the next one comes out without leaving their own personal details on the phone. - shannon wilson
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Mobile Malware Rebounds and Keeps Growing, Report Says

Mobile Malware Rebounds and Keeps Growing, Report Says | Technology and Such | Scoop.it
After a slight drop, mobile malware has rebounded, with 17,000 new malware species detected in the second quarter of 2013, according to a new report.
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iPhone 5S Release Date Will Be September 20th (Rumor) | Geeky Gadgets

iPhone 5S Release Date Will Be September 20th (Rumor) | Geeky Gadgets | Technology and Such | Scoop.it
It looks like we may finally have some information on the iPhone 5S release date, the handset will apparently go on sale on the 20th of September.
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Corum’s Signature Golden Bridge Model Debuts in a Black Ceramic Case

Corum’s Signature Golden Bridge Model Debuts in a Black Ceramic Case | Technology and Such | Scoop.it
The striking Golden Bridge watch, first unveiled by Corum nearly 35 years ago, has been reimagined with a ceramic case.
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Sound Band Takes a Load Off Your Ears With a Wireless Headset

Sound Band Takes a Load Off Your Ears With a Wireless Headset | Technology and Such | Scoop.it
The Sound Band uses surface sound technology to send tiny vibrations through the backs of your ears, bones and tissues to land on your inner ear.
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The World's Most Beautiful Libraries

The World's Most Beautiful Libraries | Technology and Such | Scoop.it
The World's Most Beautiful Libraries
http://t.co/Z7qFq7lfiR
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How To Verify Your Pinterest Account and Why You Should!

How To Verify Your Pinterest Account and Why You Should! | Technology and Such | Scoop.it
Verifying your Pinterest account has many benefits. It lets other pinners learn more about the people and businesses they're following.
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What Flight Attendants Don't Tell You In The Safety Demo

What Flight Attendants Don't Tell You In The Safety Demo | Technology and Such | Scoop.it
beigeinside, Flickr
For regular flyers, it's all too easy to zone out during the requisite flight attendant safety speech.
Daniel J. Cavalier's insight:

Could save your life.

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5 European cities that won’t kill your budget

5 European cities that won’t kill your budget | Technology and Such | Scoop.it
Europe is the world's most expensive continent to visit; this probably doesn't shock anyone who's ventured across the Pond. But this is not something new. Tourists know that.
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AT&T Offers Monthly Smartphones Plan in Nod to T-Mobile

AT&T Offers Monthly Smartphones Plan in Nod to T-Mobile | Technology and Such | Scoop.it
AT&T Inc., the second-largest U.S. wireless carrier, will start selling phones and tablets on an installment plan with the option to upgrade yearly, mimicking a strategy adopted by rival T-Mobile US Inc.
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Social Media Statistics for Small Businesses: Infographic

Social Media Statistics for Small Businesses: Infographic | Technology and Such | Scoop.it

Take a look at the infographic by Huxo team, showing 30+ statistics that reveal how the social landscape is helping businesses grow.


Via Lauren Moss
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Sybille Pierru's curator insight, December 24, 2013 4:36 AM

Bilan Réseaux sociaux : comment les petites entreprises ont investi ces nouveaux outils de développement.

Michelle Gilstrap's curator insight, December 27, 2013 11:36 AM

Small Business needs to be using Social Media. This is a great Infographic explaining why

aanve's curator insight, December 29, 2013 10:27 PM
www.aanve.com
Rescooped by Daniel J. Cavalier from SEO and Social Media Marketing
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Looking for SEO? Create Content, Be Social

Looking for SEO? Create Content, Be Social | Technology and Such | Scoop.it

"One of the first questions clients always ask is about SEO. How do we drive SEO to be found on Google?

 

While the traditional SEO items I mention above are important, I usually take clients down a different route. This route covers two areas. Their content strategy and marketing efforts as well as their social media, curating and sharing strategy".

 

Read More: http://www.huffingtonpost.com/daniel-newman/looking-for-seo-create-co_b_4371957.html


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Tuhin Hmmad's curator insight, December 7, 2013 2:13 PM

Awesome!

 

Market Immersion's curator insight, December 9, 2013 3:14 PM

One answer to an ongoing question....

9Dotstrategies's curator insight, December 10, 2013 4:48 AM

Creating Quality, Informative Contents and Be Social for SEO Prospective?

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How to Analyze Your Competition in Less Than 60 Seconds

How to Analyze Your Competition in Less Than 60 Seconds | Technology and Such | Scoop.it

Here a free website analyzer that shows you what you are doing right and wrong from SEO and social media perspectives.

 

Read More: http://www.quicksprout.com/2013/12/11/how-to-analyze-your-competition-in-less-than-60-seconds/#more-15134


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wanderingsalsero's curator insight, December 16, 2013 9:22 PM

Somewhat akin to the 'audit' idea.  I love these kind of sites.  It's amazing how many business people don't know that sites like this exist.  I'd be willing to be that if you wanted to go after a particular customer, you could 'scrape' the info from this site, give it to them for free and watch their jaw drop.

Lee Tonitto's curator insight, December 17, 2013 4:49 AM

Benchmark your performance with this free site 

Webgrrl's curator insight, December 19, 2013 9:40 PM

website marketing tools  ~ be interesting to see

Rescooped by Daniel J. Cavalier from Technology and Gadgets
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11 Hidden iPhone features that will be enabled by iOS 7 - Independent.ie

11 Hidden iPhone features that will be enabled by iOS 7 - Independent.ie | Technology and Such | Scoop.it
ALONGSIDE the blaze of publicity for the new iPhone 5S and iPhone 5c, Apple also announced it is to release its latest operating system iOS 7 for mobile devices.

Via Tiaan Jonker
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Hyphenet Inc.'s comment, September 20, 2013 11:20 AM
At first I wasn't so sure about the layout and colors, but I've gotten quiet used to it already. I do like the accordion feature when on Safari.
Hyphenet Inc.'s comment, September 20, 2013 11:22 AM
Here's a blog with some reviews for the iOS 7 http://www.hyphenet.com/blog/know-upgrade-ios-7/
Elizabeth Oneil's comment, September 20, 2013 1:59 PM
VVX cool
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More Samsung Galaxy Gear smart watch specs, hardware and ...

More Samsung Galaxy Gear smart watch specs, hardware and ... | Technology and Such | Scoop.it
As we get closer and closer to Samsung's September 4th event, more details regarding the Samsung Galaxy Gear — the company's rumored smart watch — have surfaced. GigaOM has the goods for us this time, with their ...
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The Galaxy Just Got Even More Ginormous

The Galaxy Just Got Even More Ginormous | Technology and Such | Scoop.it
NEW YORK (AP) — Smartphones are getting bigger as people use them more to watch movies and play games. A new one from Samsung is beyond big.
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Marian Palucci - Fine Art

Marian Palucci - Fine Art | Technology and Such | Scoop.it
I am an artist, a writer and a photographer. My paintings and writings are inspired by the blessings that surround my life. My children, grandchildren, and my family, are a driving force of inspiration.
Daniel J. Cavalier's insight:

Beautiful work.

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Phubbing can be phatal: Staying glued to your smartphone in public isn't just rude, it can also get you killed

Phubbing can be phatal: Staying glued to your smartphone in public isn't just rude, it can also get you killed | Technology and Such | Scoop.it
It turns out that staying glued to your smartphone in public isn't just rude, it can also get you killed.
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How Twitter's new security feature locked me out - Los Angeles Times

How Twitter's new security feature locked me out - Los Angeles Times | Technology and Such | Scoop.it
Ars Technica
How Twitter's new security feature locked me out
Los Angeles Times
Twitter updated its Apple and Android apps on Tuesday to include a feature that makes it tougher for someone to hack into an account.
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HOW TO: Block Facebook app requests and manage other app activity

HOW TO: Block Facebook app requests and manage other app activity | Technology and Such | Scoop.it

Weary of invites in your notification bar to play Facebook games or try apps? Wishing you could delete a Facebook app from your profile? Here’s how to become a pro at managing Facebook applications and cut back on unwanted notifications and News Feed stories.


Via Frédéric DEBAILLEUL
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Map of Europe with countries labelled in native... - Maps on the Web

Map of Europe with countries labelled in native... - Maps on the Web | Technology and Such | Scoop.it
Map of Europe with countries labelled in native languages
Source: __TheLastDodo__ (reddit) (World Languages. “@onlmaps: Map of Europe with countries labelled in native languages...
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AT&T: Customers can get new phones, tablets annually

AT&T: Customers can get new phones, tablets annually | Technology and Such | Scoop.it
AT&T: Customers can get new phones, tablets annually (AT&T: Customers can get new phones, tablets annually. http://t.co/rmFN57ksyQ)
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