Tech and Other Things
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AI Has Become a Top UX Design Challenge: Here’s How to Solve it

AI Has Become a Top UX Design Challenge: Here’s How to Solve it | Tech and Other Things | Scoop.it
Artificial intelligence enables greater personalization, more access to support, and faster service. But integrating AI into the user experience has become a principal UX design challenge. Here are five tips to solve it.
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How To Improve Employee Performance in 6 Steps

How To Improve Employee Performance in 6 Steps | Tech and Other Things | Scoop.it
With these six steps, managers are equipped to improve employee performance and build a more engaged workforce.
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Facing Churn? Look Out For These Customer Experience Mistakes

Facing Churn? Look Out For These Customer Experience Mistakes | Tech and Other Things | Scoop.it
In today's competitive digital landscape, providing an excellent customer experience is critical to gaining customer loyalty. Don't let these five common customer experience mistakes stand in your way.
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Becoming a Data Driven Company: How to Build a Data Warehouse

Becoming a Data Driven Company: How to Build a Data Warehouse | Tech and Other Things | Scoop.it
Data in its pure form is not very helpful in driving business goals. In this post, we review the complete process of how to build a data warehouse and BI system to become a data-driven company.
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4 Tips to Raise Long-Term Customer Engagement

4 Tips to Raise Long-Term Customer Engagement | Tech and Other Things | Scoop.it
For SaaS companies, closing a sale is only the first step. Companies must get creative to boost customer engagement and improve retention in the long term.
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How to Generate B2B Leads by Addressing B2B Buyer Behavior

How to Generate B2B Leads by Addressing B2B Buyer Behavior | Tech and Other Things | Scoop.it
Generating qualified leads is a top challenge for B2B marketers. See how you can address three key B2B buying trends to earn buyers' attention and trust and generate high-quality leads.
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5 Customer Onboarding Mistakes That Lead to Early Churn

5 Customer Onboarding Mistakes That Lead to Early Churn | Tech and Other Things | Scoop.it
For SaaS companies, customer onboarding is critical for ensuring customer satisfaction and preventing churn. The ideal onboarding process covers everything from setting customer expectations to supporting employee training. Raise customer success by avoiding these five customer onboarding mistakes.
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Digital Transformation 101: Everything You Need to Know in One Place

Digital Transformation 101: Everything You Need to Know in One Place | Tech and Other Things | Scoop.it
Wouldn’t it be nice if all of the information you needed to lead a successful digital transformation was consolidated in one place? We think so too. That’s why we created "Digital Transformation 101," the ultimate resource for IT leaders and change managers.
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The Short Read: 3 Tips For Leading Agile Transformation

The Short Read: 3 Tips For Leading Agile Transformation | Tech and Other Things | Scoop.it
As the pace of change continues to accelerate, organizations need flexibility to bend to external forces without buckling from the inside. Leaders must adopt a new mindset, and company cultures must embrace a key shift. The answer is agile transformation. Here are three tips to get started.
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How a Pod Structure Boosted Our R&D From Surviving to Thriving

How a Pod Structure Boosted Our R&D From Surviving to Thriving | Tech and Other Things | Scoop.it
Last year WalkMe transitioned from an R&D department that used a team structure to one of a pod structure. As a pod owner, I can confidently say that Pods raise the overall level of quality within technical teams and create a ripple effect throughout the entire company.
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4 Steps for Designing the Ideal User Journey

4 Steps for Designing the Ideal User Journey | Tech and Other Things | Scoop.it
A seamless user journey is critical for boosting conversions and maintaining high customer loyalty. But creating the ideal user journey requires careful thought and planning. Let these four tips guide your way.
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WalkMe Announces Commitment to Comply with GDPR Regulations

WalkMe Announces Commitment to Comply with GDPR Regulations | Tech and Other Things | Scoop.it
There has been a huge buzz around the impending General Data Protection Regulation (GDPR) which is aimed to help protect individual user data. WalkMe's stance and updated privacy policy can be found in this post.
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Telecom Companies, Your Digital Transformation is Calling

Telecom Companies, Your Digital Transformation is Calling | Tech and Other Things | Scoop.it
The emergence of nontraditional competitors and increasing consumer demands has thrust telecom companies into a new business paradigm. The need to digitally transform and reinvent the customer experience is higher than ever. Find out why.
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4 User Onboarding Mistakes That Threaten Retention

4 User Onboarding Mistakes That Threaten Retention | Tech and Other Things | Scoop.it
Whether you’re talking about onboarding employees to new enterprise software or consumers to new digital tools, a poor user onboarding experience often leads to churn. But by avoiding these four mistakes, you can increase retention and improve the user experience on your product.
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How Robotic Process Automation Can Unleash Higher Employee Productivity

How Robotic Process Automation Can Unleash Higher Employee Productivity | Tech and Other Things | Scoop.it
Robotic process automation has the potential to raise productivity to new heights. But as automation gains a stronger foothold in the digital workplace, employees tend to fear this tech instead of emrbace it. It’s up to leaders to make the case for RPA, and we’re here to help.
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Why Do Organizations Struggle to Implement RPA Successfully?

Why Do Organizations Struggle to Implement RPA Successfully? | Tech and Other Things | Scoop.it
RPA is set to transform business processes. Though change is often difficult to accept, RPA should be introduced with a measured approach, but how exactly?
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How to Boost CX with Customer Journey Mapping: 5 Steps

How to Boost CX with Customer Journey Mapping: 5 Steps | Tech and Other Things | Scoop.it
Customer journey mapping is a strategic approach to understanding and optimizing the customer experience. With greater competition than ever, improving CX is critical to success.
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Public Relations - The Future of PR: Tech-Driven Media Intelligence [Infographic] : MarketingProfs Article

Public Relations - The Future of PR: Tech-Driven Media Intelligence [Infographic] : MarketingProfs Article | Tech and Other Things | Scoop.it
Public Relations - If PR is to retain its importance, PR professionals and firms will need to be able to demonstrate results; and, for that, they will need to have ready access to ...
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How to Assemble a Killer Software Implementation Team

How to Assemble a Killer Software Implementation Team | Tech and Other Things | Scoop.it
Organizing a great software implementation team is one of the most critical parts of implementing new enterprise technology. You need a dynamic, excited, and dedicated team to ensure long-term success. But who belongs in this group? Here are five key players.
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10 All-Star Project Managers to Follow on Twitter

10 All-Star Project Managers to Follow on Twitter | Tech and Other Things | Scoop.it
Project managers must be experts at balancing planning, organization, and execution. Becoming a successful project manager requires experience and drive. To guide you, we've curated this list of 10 esteemed project managers to follow on Twitter for tips, tricks, and the latest trends.
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The 3 Biggest New User Onboarding Mistakes to Avoid

The 3 Biggest New User Onboarding Mistakes to Avoid | Tech and Other Things | Scoop.it
New user onboarding can be an expensive and challenging process. Failure to effectively train employees to use enterprise software will lead to lost productivity and lower work performance. To prevent this, watch out for these three common onboarding mistakes.
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Do Generational Difference Really Matter for Software Training?

Do Generational Difference Really Matter for Software Training? | Tech and Other Things | Scoop.it
The modern workforce includes employees ranging from 18 to 70 and beyond. Today, training managers are challenged to find a software training solution that fits a multigenerational workforce. The solution may not be what you expect.
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The Best of UNLEASH America 2018: 4 Takeaways

The Best of UNLEASH America 2018: 4 Takeaways | Tech and Other Things | Scoop.it
More than 2,000 executives and thought leaders from leading global enterprises convened in Las Vegas for UNLEASH America 2018. Here are four interesting takeaways from the conference to guide your company’s path toward the future of work.
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How to Design the Ideal Customer Experience — 6 Tips

How to Design the Ideal Customer Experience — 6 Tips | Tech and Other Things | Scoop.it
While 90% of senior executives say improving the customer experience is a top strategic priority, only 49% of consumers say companies deliver a satisfactory experience. Discover how to boost your CX with these six tips, and watch customer retention and revenue rise.
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Infographic: Training in the Digital Age – WalkMe Blog –

Do you remember the first time you had to apply information you learned in a classroom? You’re about six years old and you’re attempting to complete your first homework assignment. The problem is…
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