Teaching Interpersonal Communication in a Business Communication Course
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Teaching Interpersonal Communication in a Business Communication Course
An online magazine by Bovee & Thill, authors of the leading textbooks in business communication and business writing, published by Pearson, featuring resources about interpersonal communication. For more information about Bovee & Thill texts and their exclusive, superior coverage of interpersonal communication, visit http://boveeandthillbusinesscommunicationblog.com. For instructor examination copies, go http://blog.businesscommunicationnetwork.com/texts. To find your local sales representative, go to http://www.pearsonhighered.com/educator/replocator. To contact the authors, send an email to hotline@boveeandthillbusinesscommunicationblog.com. To get a free Comprehensive Guide to Business Communication Instructional Resources, visit http://blog.businesscommunicationnetwork.com/resources. Subscribe to a free weekly newsletter of new posts to all 11 of Bovee & Thill's Online Magazines: http://sco.lt/8kgeVV.
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Listening Facts You Never Knew

Listening Facts You Never Knew | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Strong communication skills are essential in the professional world. Here are some facts about how people listen and converse.
Bovee & Thill's Online Business Communication Magazines's insight:

"According to an infographic from Get In Front Communications, subscribers to the Harvard Business Review rated the ability to communicate 'the most important fact in making an executive promotable.' They ranked it more important than ambition, education and hard work" . . .

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Mobile Business Communication and Collaboration, Interpersonal Communication, and Business Etiquette

What You Should Be Teaching Your Students about Mobile Business Communication and Collaboration, Interpersonal Communication, and Business Etiquette.

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Seven Ways to Get People to Like and Respect You

Seven Ways to Get People to Like and Respect You | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Building credibility and respect is crucial to your success.
Bovee & Thill's Online Business Communication Magazines's insight:

"There are some simple, yet often forgotten, business principles that can build a positive professional reputation and keep your credibility intact.


Here are seven ways to convey that you are poised, polished, and ready to conduct business with the highest standards of professionalism." . . .

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Progressive training's curator insight, November 13, 2014 10:28 AM

Seven Ways to Get People to Like and Respect You

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Are You Cultured Enough to Master This Language Quiz?

Are You Cultured Enough to Master This Language Quiz? | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

You think you're fluent, but you have no idea. . ."

Bovee & Thill's Online Business Communication Magazines's insight:

Here's one way to find out if you are, in fact, a citizen of the world and a master of languages. Take the quiz, and remember to click the key icon when you're done to find out the answers.

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Take This Handy Test to See How Well You Recognize Faces

Take This Handy Test to See How Well You Recognize Faces | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Everyone struggles with face-recognition and 2% of the population suffers from face blindness —this test shows where you fall in the spectrum.
Bovee & Thill's Online Business Communication Magazines's insight:

"Although most of us don’t suffer from prosopagnosia, we all struggle with face-recognition in varying degrees. This was demonstrated to audience members at the World Science Festival when they tested their face-recognition abilities with an interactive quiz that you can take."

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10 Simple and Powerful Body Language Tips

10 Simple and Powerful Body Language Tips | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Here are my ten simple and powerful body language tips.

Bovee & Thill's Online Business Communication Magazines's insight:

"I’ve spoken to over two hundred business, university, association, and government audiences — and, in the process of preparing to address these very savvy professionals, I’ve discovered even more about the role of body language in business success.


Here are my ten simple and powerful body language tips for 2014." . . .
 
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Find Out If You're a Highly Sensitive Person with This Simple Test

Find Out If You're a Highly Sensitive Person with This Simple Test | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Have you vever been called thin-skinned or too sensitve?

Bovee & Thill's Online Business Communication Magazines's insight:

Take Dr. Elaine Aron's self-test, Are You Highly Sensitive, to see if you're thin- or thick-skinned, and learn about the three common misconceptions about people who are highly sensitive.

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Top 10 FBI Behavioral Unit Techniques for Building Rapport with Anyone

Top 10 FBI Behavioral Unit Techniques for Building Rapport with Anyone | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
What can an FBI expert on behavior teach you about rapport building skills? A lot.
Bovee & Thill's Online Business Communication Magazines's insight:

"Robin Dreeke is head of the FBI’s Counterintelligence Behavioral Analysis Program.


In his book, It’s Not All About “Me”: The Top Ten Techniques for Building Quick Rapport with Anyone, he simply and clearly spells out methods for connecting with people.


Here’s a quick breakdown of the methods. . ."

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Interrupting a Conversation Politely: How to Interrupt Without Being Rude

Interrupting a Conversation Politely: How to Interrupt Without Being Rude | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Interrupting a conversation politely is a social skill that can be learned. No one wants to be interrupted; but if you have to, here's how to do it without being rude.
Bovee & Thill's Online Business Communication Magazines's insight:

It is never easy finding yourself in a situation where you need to interrupt the conversation. Sometimes, your friends are talking among themselves and there is something you can't wait to tell them. Sometimes, others are dominating the conversation and you can't get a word in.


Whatever it is, sometimes you just have to. It may seem a little unusual, but the fact is there's such a thing as interrupting a conversation politely. . .

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Sarah Hanson's curator insight, September 17, 2013 10:24 AM

We. All nein to know these thingsb

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How the Most Effective People Learn to Read a Room

How the Most Effective People Learn to Read a Room | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Finding the hidden patterns of conversation. ;




Bovee & Thill's Online Business Communication Magazines's insight:

Learning how to read a room is incredibly difficult.


Yet we've all seen people who can do it, who manage to sense how people relate to each other, and use it to get things done. . .

.



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Bovee & Thill's Online Business Communication Magazines's curator insight, January 18, 2013 6:34 PM

Learning how to read a room is incredibly difficult.

Yet we've all seen people who can do it, who manage to sense how people relate to each other, and use it to get things done. . .

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Amy Cuddy: Your Body Language Shapes Who You Are

"Using a few simple tweaks to body language, Harvard researcher Amy Cuddy discovers ways to help people become more powerful."

TIME Game Changers, March 19, 2012


Body language affects how others see us, but it may also change how we see ourselves. Social psychologist Amy Cuddy shows how “power posing” -- standing in a posture of confidence, even when we don’t feel confident -- can affect testosterone and cortisol levels in the brain, and might even have an impact on our chances for success.


Amy Cuddy’s research on body language reveals that we can change other people’s perceptions — and even our own body chemistry — simply by  . . .


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This Is Your Brain on Body Language

This Is Your Brain on Body Language | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
The limbic brain plays a key role in all nonverbal communication.
Bovee & Thill's Online Business Communication Magazines's insight:

"You can observe the limbic brain in action throughout the global workplace:

An employee spots a friend and immediately her eyebrows raise and her eyes widen in recognition, a team-member reacts to distressful news by caving in his upper body and lowering his head, the winner of a conference door prize touches the base of her neck in surprise and delight, an executive’s lips compress when pressured to answer an unwelcome question. All of these nonverbal responses can be seen whether you are in Sao Paulo, Singapore or San Francisco."

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Dangerous Body Language Abroad

Dangerous Body Language Abroad | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
You are in a foreign country, and don't speak the language.
Bovee & Thill's Online Business Communication Magazines's insight:

You are in a foreign country, and don't speak the language. You order something indecipherable off the menu, and when the waiter brings you a plate of delicious noodles, you smile and make an OK sign at him with your thumb and forefinger linked in a circle. He then picks up the dish and throws it in your lap.

What happened? Welcome to the wonderful world of international hand gestures, where nothing is quite as it seems. . .

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11 Tricks Steve Jobs, Jeff Bezos, and Other Famous Execs Use to Run Meetings

11 Tricks Steve Jobs, Jeff Bezos, and Other Famous Execs Use to Run Meetings | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
How to run a meeting like a boss.
Bovee & Thill's Online Business Communication Magazines's insight:

"Americans sit through some 11 million meetings every day — with the unproductive ones costing companies $37 billion a year. 


"We've already learned that meetings fall apart thanks to sloppy agendas, un-articulated ground rules, and other structural mistakes


So we decided to look at how some of the most effective executives in history . . . run the meetings that invariably fill their calendars." . . .


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Are You Seen as a Jerk at Work?

Are You Seen as a Jerk at Work? | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"Columbia Business School research highlights the disconnect between peoples’ own views and their counterparts’ views of their assertiveness—and the impact it can have on negotiations."

Bovee & Thill's Online Business Communication Magazines's insight:

"“Most people can think of someone who is a jerk or a pushover and be largely clueless about how they’re seen,” said Ames. “Sadly, our results suggest that, often enough, that clueless jerk or pushover is us.” . . .

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How the People Around You Impact Your Behavior

How the People Around You Impact Your Behavior | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
It's natural that we take on the behaviors of the people we surround ourselves with.
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The FBI's Top Negotiator Shares His Best Tricks for Getting What You Want

The FBI's Top Negotiator Shares His Best Tricks for Getting What You Want | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
The FBI's lead international hostage negotiator on what to say in a negotiation.
Bovee & Thill's Online Business Communication Magazines's insight:


"Ever feel like the cable company or your phone service provider is charging too much? Ever feel helpless to do much about it? You're not crazy." . . .

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Divining the Secret Language of Handshakes

Divining the Secret Language of Handshakes | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Have you ever noticed that handshakes speak their own secret language? If you pay attention you’ll hear them whisper, yell, fret, or fawn."

Bovee & Thill's Online Business Communication Magazines's insight:

"If you pay attention you’ll hear handshakes whisper, yell, fret, or fawn. And handshakes of the rich and famous; they’re amplified." . . .

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How to Enter Any Group Situation with Confidence

How to Enter Any Group Situation with Confidence | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

"The next time you're feeling a bit down on yourself, you can regain your confidence — and make a good impression on others — if you take time to write down your aspirations and ambitions, a new study reveals."

Bovee & Thill's Online Business Communication Magazines's insight:

"Writing about two paragraphs outlining your goals will help you feel more confident and energetic, Gavin Kilduff, an assistant professor of management and organization at New York University, says his research shows. That can be especially critical before entering a new group."

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How to Detect When People Are Lying

How to Detect When People Are Lying | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Bovee & Thill's Online Business Communication Magazines's insight:

Lying well is hard — but not in the way you might think.



We usually look for nervousness as one of the signs of lying. Like the person is worried about getting caught. But that’s actually a weak predictor. Some people are so confident they don’t fear getting caught. Others are great at hiding it.


Some get nervous when questioned so you get false positives. And others are lying to themselves — so they show no signs of deliberate deception. So lying isn’t necessarily hard in terms of stress. But it is hard in terms of “cognitive load.” What’s that mean? . . .

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One of the 20 Most Popular TED Talks Ever: Vulnerability, Courage, Authenticity, and Shame

One of the 20 Most Popular TED Talks Ever: Vulnerability, Courage, Authenticity, and Shame | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

These four emotions and characteristics are things we come into contact with every day, and Brené Brown has spent the last ten years studying them.


In a speech filled with quotable material, her most poignant remark may be this: “You’re imperfect, and you’re wired for struggle, but you are worthy of love and belonging." . . .


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Shh! 10 Good Times to Shut Up

Shh! 10 Good Times to Shut Up | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Ever feel like you've gone and said too much? Again? Maybe you kill a joke or ruin a great moment.


Well, listen up. And shut up. Not many people know it but shutting up can be the trump card in a lot of situations.

Bovee & Thill's Online Business Communication Magazines's insight:

Ever feel like you’ve gone and said too much? Again?


Maybe you kill a joke or ruin a great moment.


Well, listen up. And shut up. Not many people know it but shutting up can be the trump card in a lot of situations.


Shutting up helps you appear wise and avoid conflict. It can make someone reveal critical information. In general, it can make life easier which it turn makes you a happier person.


Here’s how and when to just shut up. . .

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10 Things Extraordinary People Say Every Day--Maybe You Should Be Saying Them, Too!

10 Things Extraordinary People Say Every Day--Maybe You Should Be Saying Them, Too! | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
They're small things, but each has the power to dramatically change someone's day. Including yours.


Bovee & Thill's Online Business Communication Magazines's insight:

Want to make a huge difference in someone's life?


Here are things you should say every day to your employees, colleagues, family members, friends, and everyone you care about: . . .


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Why Listening Is So Much More Than Hearing

Why Listening Is So Much More Than Hearing | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it

Here's a trick question. What do you hear right now?


If your home is like mine, you hear the humming sound of a printer, the low throbbing of traffic from the nearby highway and the clatter of plastic followed by the muffled impact of paws landing on linoleum — meaning that the cat has once again tried to open the catnip container atop the fridge and succeeded only in knocking it to the kitchen floor. . .

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Seven Ways Smart Companies Tell Customers "No"

Seven Ways Smart Companies Tell Customers "No" | Teaching Interpersonal Communication in a Business Communication Course | Scoop.it
Say "no" the wrong way, and you'll lose a client for life. How to avoid that.
Bovee & Thill's Online Business Communication Magazines's insight:

I recently addressed a group of customer-service representatives at a conference, and near the end of my speech, I joked that these must be good times for English majors.

As someone who reads a boatload of rejection letters every day, I explained, I've noticed that they're getting a lot more creative.

"Someone needs to write those letters," I added.

A man in the back of the room laughed out loud. Later, he approached me and identified himself as a high-level executive for an airline.

"Chris, you're right," he told me. "We are hiring more English majors. We want our rejection letters to look good!" . . .

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