Talkdesk Call Center Software for SMBs
90 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Talkdesk
Scoop.it!

Call Center Software for SMBs | Talkdesk

Call Center Software for SMBs | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Browser based call center software for sales, support and marketing. No contracts or infrastructure costs. Pay as you go and scale easily.
more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

New Talkdesk UI: Call Center Software can be Beautiful | Talkdesk

New Talkdesk UI: Call Center Software can be Beautiful | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Talkdesk call center software's interface is easy to use and functional, so that agents are more efficient and knowledgeable about customers.
Talkdesk's insight:

We have recently launched a wonderfully intuitive and beautiful UI! We redesigned it to be easier to use and more functional, so that your agents are more efficient and knowledgeable about your customers. We improved how agents organize, search, filter and browse recent calls, voicemails and contacts. We have also made it easier for agents to make and receive calls, write notes and update information while in the dashboard.

more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

Real-Time Agent Metrics | Talkdesk

Real-Time Agent Metrics | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Real time metrics allow agents to better adapt to the call center's needs and make more informed decisions.
more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

Custom Outbound Caller ID | Talkdesk

Custom Outbound Caller ID | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Outbound caller ID can be customized within Talkdesk. Choose which number to show on the caller ID of the recipient of an outbound call.
Talkdesk's insight:

With Talkdesk, it is now possible to customize which number to show on the caller ID of the recipient of an outbound call.

more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

Talkdesk Integration with SugarCRM | Talkdesk

Talkdesk Integration with SugarCRM | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Access all existing SugarCRM contacts, chats, emails, cases, invoices, etc, without having to leave the Talkdesk interface.
Talkdesk's insight:

Now agents have access to comprehensive SugarCRM data, without having to leave the Talkdesk interface. Additionally, when information about the customer is updated in Talkdesk, it will automatically be updated in SugarCRM as well.

more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

Call Conferencing: Add Guests and Agents to a Call | Talkdesk

Call Conferencing: Add Guests and Agents to a Call | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Call Conferencing allows your team to add agents, managers and customers to a call for easy collaboration.
Talkdesk's insight:

Call conferencing allows your team to:

 

Add as many guests (e.g. agents, managers and customers) to a call as you would like

 

Add guests while the call is live

 

Add agents, then add a customer for easy collaboration

 

View all of the guests on the callTalk with a new agent before they transfer the customer to them

 

Engage in whisper coaching

 

Listen to the conference call recording

 

Read the conference call transcription

more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

What is an ACD - Automatic Call Distributor | Talkdesk

What is an ACD - Automatic Call Distributor | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
An Automatic Call Distributer (ACD) is a telephony system that answers incoming calls and routes them to a specific agent or department within a company.
Talkdesk's insight:

It is the backbone of a call center and streamlines the communications process.

more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

Talkdesk Two-Way Integrations Redesigned | Talkdesk

Talkdesk Two-Way Integrations Redesigned | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Enable one-click integrations to connect Talkdesk with the business tools you already use and automatically push Talkdesk data into your integrations.
Talkdesk's insight:

It is now possible to:

 

Enable one-click integrations to connect Talkdesk with the business tools you already use

 

Automatically synchronize previous interactions and contact information

 

Use automated tasks to send data from Talkdesk to your integrations

 

Manually update information in your integrations from the Talkdesk dashboard

 

Integrations and API

more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

Custom Fields | Talkdesk

Custom Fields | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Custom Fields allows users to easily create personalized fields in the contact’s profile. Access relevant information about your customers.
Talkdesk's insight:

This feature allows users to easily create personalized fields in the contact’s profile.

more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

Flex Agents | Talkdesk

Flex Agents | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Flex Agents increase the effectiveness of each employee, accelerate collaboration and improve the customer experience. Only pay for what you use.
Talkdesk's insight:

In an effort to help companies increase the effectiveness of each employee, accelerate collaboration between their employees and improve the customer experience we created a new type of user: The Flex Agent.

more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

Customizable Phone Number Settings | Talkdesk

Customizable Phone Number Settings | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Talkdesk enables your phone to be as flexible as your workforce. For each phone number you can customize business hours, time zone, routing settings and more.
more...
No comment yet.
Scooped by Talkdesk
Scoop.it!

New Feature: Enhanced Caller ID | Talkdesk

New Feature: Enhanced Caller ID | Talkdesk | Talkdesk Call Center Software for SMBs | Scoop.it
Enhanced Caller ID makes possible to display contact name, position, company, phone number, email, address and information from Linkedin, Facebook and Twitter.
Talkdesk's insight:

Enhanced Caller ID is helpful for companies that would like to:

 

Know exactly who is calling

 

Provide VIP service to high-value prospects

 

“Jump-start” the sales and support process with relevant information about the caller

 

Enhance their customer profiles with information from public sources

 

Screen their calls and decide whether or not to answer

 

Have their agents address callers by their name, even if it is the first time they called their company

more...
No comment yet.