Performance Appraisals, Numbers and Nuance.  Behaviors and values matter. | Talent and Performance Development |

There’s a bogus belief that gets in managers’ way when they evaluate performance - deceptively quantifiable metrics.

... Consider a [...] job that seems to offer a deceptively quantifiable metric: the performance of a translator. How do you measure a translator's performance?

The obvious, easy, and wrong answer: the number of documents translated.    ... it takes no notice of what is genuinely important - the ability to capture nuance.


...translates each word accurately [or] ...captures what the writer really intended."


The ability isn't hard to evaluate accurately. Just take a document written in a foreign language and give it to two translators.   Then take their two translations to a native speaker and ask, "Which one got it right?"

The native speaker will read the two documents and then comfortably say, "This one translates each word accurately. But this one - this one captures what the writer really intended."

Photo credit: by WordShore via CC   

Via Charles Tiayon