Struktura360: Service Design
13 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Grzegorz Młynarski
Scoop.it!

Human Centered Design

At Grameen Foundation we follow a process for identifying and scaling solutions to problems faced by poor people -- the Solutions Innovation Process -- that ...
more...
No comment yet.
Scooped by Grzegorz Młynarski
Scoop.it!

Service Design in emergency waiting room

This service design project was carried out by Transformator Design Group at Karolinska University Hospital in Stockholm, spring 2010.
more...
No comment yet.
Rescooped by Grzegorz Młynarski from Digital-News on Scoop.it today
Scoop.it!

Can service design bring discipline to the dizzy world of customer experience?

Can service design bring discipline to the dizzy world of customer experience? | Struktura360: Service Design | Scoop.it
Is service design the most important design discipline you’ve never heard of?

Via Thomas Faltin
more...
CSL's curator insight, November 21, 2013 3:06 PM

"Service design is, I think the most relevant design subset for customer experience professionals, because service designers are essentially designing experiences that cross different channels and span long periods of time - and that is exactly what the customer experience is all about – looking at the customer journey across channels across periods of time,” says Kerry Bodine, VP and principal analyst at Forrester Research, fresh from her keynote at the sixth Service Design Global Conference

Scooped by Grzegorz Młynarski
Scoop.it!

Visualizing Service Design

Visualizing Service Design | Struktura360: Service Design | Scoop.it

When we speak about a service or a system, an ecosystem or concept, they are a lot of times abstract things. Visualization representation is a way to make them more tangible.

more...
No comment yet.