Spanish Call Center News and Features
7 views | +0 today
Follow
 
Scooped by Bert Del Mundo
onto Spanish Call Center News and Features
Scoop.it!

Common misconceptions about offshore outsourcing - Spanish Call Centers

Common misconceptions about offshore outsourcing - Spanish Call Centers | Spanish Call Center News and Features | Scoop.it
Some companies are still hesitant about offshore outsourcing because of these common misconceptions.
more...
No comment yet.
Your new post is loading...
Your new post is loading...
Scooped by Bert Del Mundo
Scoop.it!

3 Misconceptions about bilingual call center agents - Spanish Call Centers

3 Misconceptions about bilingual call center agents - Spanish Call Centers | Spanish Call Center News and Features | Scoop.it
Job recruiters and human resource personnel must be aware of these three common misconceptions about bilingual call center agents.
more...
No comment yet.
Scooped by Bert Del Mundo
Scoop.it!

What processes should you outsource to a bilingual call center? - Spanish Call Centers

What processes should you outsource to a bilingual call center? - Spanish Call Centers | Spanish Call Center News and Features | Scoop.it
Aside from voice customer service, these are the business process you must hand over to a bilingual call center.
more...
No comment yet.
Scooped by Bert Del Mundo
Scoop.it!

Building a business continuity plan: A checklist for call centers - Spanish Call Centers

Building a business continuity plan: A checklist for call centers - Spanish Call Centers | Spanish Call Center News and Features | Scoop.it
Your bilingual call center must have these disaster recovery schemes in your business continuity plan.
more...
No comment yet.
Scooped by Bert Del Mundo
Scoop.it!

5 Barriers to employee engagement in call centers - Spanish Call Centers

5 Barriers to employee engagement in call centers - Spanish Call Centers | Spanish Call Center News and Features | Scoop.it
What barriers could be hindering employee engagement in your call center? This article discusses the five most common mistakes in staff management.
more...
No comment yet.
Scooped by Bert Del Mundo
Scoop.it!

How Spanish Call Center can take business to greater heights

How Spanish Call Center can take business to greater heights | Spanish Call Center News and Features | Scoop.it
Spanish Call Center can be your partner in reaching out to new markets with high quality customer care and tech support set in the Spanish language.
more...
No comment yet.
Scooped by Bert Del Mundo
Scoop.it!

5 Criteria for choosing a business process outsourcing company - Spanish Call Centers

5 Criteria for choosing a business process outsourcing company - Spanish Call Centers | Spanish Call Center News and Features | Scoop.it
If you're going to partner with a business process outsourcing company located overseas, make sure that they satisfy these criteria.
more...
No comment yet.
Scooped by Bert Del Mundo
Scoop.it!

5 Ways to promote teamwork in a bilingual call center - Spanish Call Centers

5 Ways to promote teamwork in a bilingual call center - Spanish Call Centers | Spanish Call Center News and Features | Scoop.it
For a bilingual call center, great teamwork translates to better customer service. Here are five ways to promote camaraderie among agents.
more...
No comment yet.
Scooped by Bert Del Mundo
Scoop.it!

4 Questions to ask a bilingual call center manager - Spanish Call Centers

4 Questions to ask a bilingual call center manager - Spanish Call Centers | Spanish Call Center News and Features | Scoop.it
Finding the best bilingual call center can be exhausting. Here are the four questions you should ask to find the perfect fit for your brand.
more...
No comment yet.
Scooped by Bert Del Mundo
Scoop.it!

Common misconceptions about offshore outsourcing - Spanish Call Centers

Common misconceptions about offshore outsourcing - Spanish Call Centers | Spanish Call Center News and Features | Scoop.it
Some companies are still hesitant about offshore outsourcing because of these common misconceptions.
more...
No comment yet.