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Web Exclusive: Interview About the State of the Spa Industry With Maritza Rodriguez | SkinInc.com

Web Exclusive: Interview About the State of the Spa Industry With Maritza Rodriguez | SkinInc.com | Spa Management | Scoop.it

"Education is another huge area—making education truly mainstream for the industry. Right now, pretty much, the way education works is by selection. It’s members-only. If the majority of the leaders were making education truly an important part of their business model, the whole industry would benefit, and it would elevate the quality of our professionals and, in turn, the quality of what is delivered to the consumer."

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Five loyalty lessons from Coles’ flybuys revamp

Five loyalty lessons from Coles’ flybuys revamp | Spa Management | Scoop.it

Some good thougths for loyalty programs.  -  Cheers Lynn

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Gillian Franklin's Heat Group signs lucrative licensing deal with Warner Bros Consumer Products

Gillian Franklin's Heat Group signs lucrative licensing deal with Warner Bros Consumer Products | Spa Management | Scoop.it

Some interesting implications for the change in the beauty market and some good thoughts on leaderhsip   - Lynn

 

 

"Sitting down at a small dinner party, Heat Group chief executive, Gillian Franklin, asked the gentlemen next to her what he did."

 

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The Five Personalities of Innovators: Which One Are You? - Forbes

The Five Personalities of Innovators: Which One Are You? - Forbes | Spa Management | Scoop.it
Whenever I try to conjure up what innovation looks like, the same slideshow of images clicks across my mind: that photo of Einstein with his tongue sticking out, Edison with his light bulb, Steve Jobs onstage in his black turtleneck, introducing...
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How multinationals can win in India - McKinsey Quarterly - Strategy - Globalization

How multinationals can win in India - McKinsey Quarterly - Strategy - Globalization | Spa Management | Scoop.it
Companies should avoid simply imposing global business models and practices on the local market. A McKinsey Quarterly Strategy article.
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The human factor in service design - McKinsey Quarterly - Operations - Performance

The human factor in service design - McKinsey Quarterly - Operations - Performance | Spa Management | Scoop.it
Focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale.
A McKinsey Quarterly Operations article.
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2012 Mothers Day Spending Outlook and Creative Mothers Day Marketing Tips

2012 Mothers Day Spending Outlook and Creative Mothers Day Marketing Tips | Spa Management | Scoop.it
Did you know that consumer spending on Mother's Day gifts, flowers, dining out, etc. , averaged more than $140.
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Fit is No Longer Just for the Gym: Hilton McLean Tysons Corner Unveils Two New Guest Room Formats - Hilton Hotels & Resorts Global Media Center

Fit is No Longer Just for the Gym: Hilton McLean Tysons Corner Unveils Two New Guest Room Formats - Hilton Hotels & Resorts Global Media Center | Spa Management | Scoop.it
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A Lesson in Customer Enchantment from the Barbershop: Why Relationships Matter and ROI Doesn’t

A Lesson in Customer Enchantment from the Barbershop: Why Relationships Matter and ROI Doesn’t | Spa Management | Scoop.it

We live in a society that puts the dollar above the customer. Can this continue to work at your company?


Via Ken Horst, Elizabeth Kraus
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Culture Vs. Strategy Is A False Choice | Fast Company

Culture Vs. Strategy Is A False Choice | Fast Company | Spa Management | Scoop.it

You see, strategy is just as important as culture.  Without both, success is difficult.


Via Robert H. Rich, Ph.D., CAE
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Sticking the Landing: What Your Treatment Room Workspace Says About You | SpaTrade

Sticking the Landing: What Your Treatment Room Workspace Says About You | SpaTrade | Spa Management | Scoop.it
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What Do You Wear to Do Your Best Thinking? - ProfHacker - The Chronicle of Higher Education

What Do You Wear to Do Your Best Thinking? - ProfHacker - The Chronicle of Higher Education | Spa Management | Scoop.it

Some interesting comments that might be usefull when you are studying 'online'.   - Lynn

 

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8 innovative ways to innovate - CBS News

8 innovative ways to innovate - CBS News | Spa Management | Scoop.it
Unconventional methods for developing groundbreaking products that achieve market success...
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The human factor in service design - McKinsey Quarterly - Operations - Performance

The human factor in service design - McKinsey Quarterly - Operations - Performance | Spa Management | Scoop.it
Focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale.
A McKinsey Quarterly Operations article.
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Meet the Chinese consumer of 2020 - McKinsey Quarterly - Retail & Consumer Goods - Sectors & Regions

Meet the Chinese consumer of 2020 - McKinsey Quarterly - Retail & Consumer Goods - Sectors & Regions | Spa Management | Scoop.it
Evolving economic profiles will continue to be the most important trend shaping the market. A McKinsey Quarterly Retail & Consumer Goods article.
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The Down-Side of Great Ideas

The Down-Side of Great Ideas | Spa Management | Scoop.it
We go to conferences to learn great ideas, but we still don’t know how to make change back in our organizations. This is a problem.

Via Maddie Grant, Robert H. Rich, Ph.D., CAE
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Cuisine & Menus: Hilton Breakfast Program

Cuisine & Menus: Hilton Breakfast Program | Spa Management | Scoop.it

I was reading this article in relation to one of the other courses I deliver and thought how relevant it was to you.  What do you think....

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12 Months of Marketing - savvystylist.net: Become a Great Leader by Mistake

12 Months of Marketing - savvystylist.net: Become a Great Leader by Mistake | Spa Management | Scoop.it
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First eforea: spa at Hilton in Western U.S. Opens at Hilton Sedona Resort & Spa - Hilton Hotels & Resorts Global Media Center

First eforea: spa at Hilton in Western U.S. Opens at Hilton Sedona Resort & Spa - Hilton Hotels & Resorts Global Media Center | Spa Management | Scoop.it

eforea continues to grow..

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Anti-innovation: 10 Proven Ways Not to Innovate - Forbes

Anti-innovation: 10 Proven Ways Not to Innovate - Forbes | Spa Management | Scoop.it

How to hinder innovation in your organization.  10 "tips"

 

  Success in business is a wonderful thing. But it’s also a double-edged sword. As companies experience success, their emphasis tends to shift to protecting and maintaining the status quo versus considering new opportunities and products.


Via Robert H. Rich, Ph.D., CAE
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