Social Media Care
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Are Your Social Media Campaigns Working?

Are Your Social Media Campaigns Working? | Social Media Care | Scoop.it
If you’re not measuring the ROI of your social media campaigns, how do you know if your efforts are worth it?  Are you evaluating your content to see what’s working and what’s not?  If you aren't d...
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Understanding Social Care: is it for you?

Understanding Social Care: is it for you? | Social Media Care | Scoop.it
Some businesses are embracing Social Media Care (also referred to as Social Care), while others are still trying to figure out if it is right for them.  Unfamiliar with Social Care?  It is a way to...
Jessica's insight:

Some companies can be quick to judge when it comes to customer service in a public forum. This is completely understandable. However, I believe that Social Care is something that no company can ignore.  Facebook alone has over 1 billion users.  Whether you agree with Social Care or not, it’s a fact that your potential and current clientele are talking about you while the world is listening.

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Zuck Unveils Photo Centric Feed

Zuck Unveils Photo Centric Feed | Social Media Care | Scoop.it
Today, Mark Zuckerberg announced that Facebook’s news feed, which was originally introduced in 2006, would be getting a facelift, so to speak.
Jessica's insight:

Currently, over 50% of Facebook posts are images.  With the new design, stories in the news feed will focus on visual content.  Facebook has gotten rid of a lot of the clutter, leaving half of the news feed focused on images. 


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Why should you Social Care?

Why should you Social Care? | Social Media Care | Scoop.it
Integrating Social Media Care (also called Social Care) into your customer service program is quickly becoming a necessity.
Jessica's insight:

Social media is the best new tool for customer service.  This blog covers to DOs & DON'Ts of Social Media Care to prevent it backfiring on you.

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Jessica's curator insight, March 14, 2013 11:33 AM

Social media is the best new tool for customer service.  This blog covers to DOs & DON'Ts of Social Media Care to prevent it backfiring on you.

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The Newest Social Media Features for Brands

The Newest Social Media Features for Brands | Social Media Care | Scoop.it
As social media platforms evolve, there are numerous new features for businesses to take advantage of.  In most recent social media news, there are three specific additions that businesses should c...
Jessica's insight:

As social media platforms evolve, there are numerous new features for businesses to take advantage of.  In most recent social media news, there are three specific additions that businesses should consider adding into your social media marketing plan.

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