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Rescooped by Thando Mantsha from Customer Service and Experience ... Making a Difference
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Why the Landscape is Changing for Social Customer Care

Why the Landscape is Changing for Social Customer Care | Social Media | Scoop.it
Customer service continues to evolve. No question. People are increasingly turning to social media to resolve problems. It is called social customer care.

Via Mike Schoultz
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Mike Schoultz's curator insight, October 3, 2013 5:39 AM

The bottom line is that service isn’t a silo. Organizations need to leverage social channels for the delivery of customer care, and customer care extends beyond the customer service department. At the same time, your brand extends beyond marketing … customer service has become your brand.

Rescooped by Thando Mantsha from The MarTech Digest
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Social Media Spec Guide | Raidious | #TheMarketingAutomationAlert

Social Media Spec Guide | Raidious | #TheMarketingAutomationAlert | Social Media | Scoop.it
The only dimensions you need to know if you are designing content for social media.

Via CYDigital
Thando Mantsha's insight:

Profile dimensions of major social networks...a must-have for any social marketer! #SocialMedia #SocialMarketing

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CYDigital's curator insight, August 19, 2013 1:37 PM

I always scoop the latest guide on social media design, so there you go.


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Rescooped by Thando Mantsha from Customer Experience Excellence Best Practices
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20+ Tools to Create Your Own Infographics

20+ Tools to Create Your Own Infographics | Social Media | Scoop.it
A picture is worth a thousand words – based on this, infographics would carry hundreds of thousands of words, yet if you let a reader choose between a full-length 1000-word article and an infographic that needs a few scroll-downs, they’d probably...

Via Rosetta Carrington Lue
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Annika McGinley's curator insight, October 28, 2013 9:37 PM

Being a visual spatial, I groove on infographics! Nice roundup of tools to make it happen.

Deborah Owen's curator insight, November 1, 2013 9:57 AM

Another useful list of options.

Marshall Van Fleet's curator insight, June 4, 2014 1:36 PM

A picture is worth a thousand words – based on this, infographics would carry hundreds of thousands of words, yet if you let a reader choose between a full-length 1000-word article and an infographic that needs a few scroll-downs, they’d probably...