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Using Social Media to Manage Customer Service

Using Social Media to Manage Customer Service | Social Media And Journalism Today | Scoop.it
Companies using social media to manage customer service are seeing increased success. View the Social Customer Engagement Index 2012 for examples.
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Israel and Hamas' Social Media Battle Goes from Groundbreaking to Bizarre - Forbes

Israel and Hamas' Social Media Battle Goes from Groundbreaking to Bizarre - Forbes | Social Media And Journalism Today | Scoop.it
ForbesIsrael and Hamas' Social Media Battle Goes from Groundbreaking to BizarreForbesWhile the original tweet was groundbreaking, the ensuing social media battle, now active on both sides, has turned bizarre.
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Israeli Military Tells Citizens To Stop Broadcasting Rocket Attacks Via Social Media

Israeli Military Tells Citizens To Stop Broadcasting Rocket Attacks Via Social Media | Social Media And Journalism Today | Scoop.it
Israeli citizens unwittingly provide their enemies a rich web of geo-data that could aid Hamas's ongoing rocket strikes.
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MU journalist explores using drones for reporting - Seattle Post Intelligencer

MU journalist explores using drones for reporting - Seattle Post Intelligencer | Social Media And Journalism Today | Scoop.it
MU journalist explores using drones for reportingSeattle Post IntelligencerThe Columbia Missourian (http://bit.ly/TJ38fe) reports that KBIA-FM news producer Scott Pham has received a $25,000 school grant to work with counterparts in the MU College...
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Kuwait to protect social media users – KJA hosts forum for female ...

Kuwait to protect social media users – KJA hosts forum for female ... | Social Media And Journalism Today | Scoop.it
pXXXX Kuwait to protect social media users KJA hosts forum for female journalists. KUWAIT: The Saudi delegation including Asma Al-Ghamdi, Muna Al-Shirif, Nawal Al-Rashid, Rima Al-Mukhtar, Aliya Al-Hajiri and Bashaqir ...
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Will Twitter war become the new norm? - Fox 31 KDVR.com

Will Twitter war become the new norm? - Fox 31 KDVR.com | Social Media And Journalism Today | Scoop.it
Fox 31 KDVR.comWill Twitter war become the new norm?Fox 31 KDVR.comThe military's live spin about the strike, and Hamas' response on a separate Twitter feed, have been called an unprecedented use of social media.
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Sorry, Twitter: Mason Crosby staying put - ESPN (blog)

Sorry, Twitter: Mason Crosby staying put - ESPN (blog) | Social Media And Journalism Today | Scoop.it
ESPN (blog)Sorry, Twitter: Mason Crosby staying putESPN (blog)DETROIT -- Twitter lit up Sunday afternoon with Green Bay Packers fans turning on place-kicker Mason Crosby.
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In praise of … the Bureau of Investigative Journalism

In praise of … the Bureau of Investigative Journalism | Social Media And Journalism Today | Scoop.it
Editorial: This is a possible new model for public-interest journalism, and its rivals shouldn't be allowed to drown it like a kitten (RT @commentisfree: In praise of … the Bureau of Investigative Journalism | Editorial
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How to: search social media for stories | How to succeed in journalism | Journalism.co.uk

How to: search social media for stories | How to succeed in journalism | Journalism.co.uk | Social Media And Journalism Today | Scoop.it
A journalist's guide to searching Twitter, Facebook, and more (“@josiefraser: How to search social media - a journalist’s guide to searching Twitter, Facebook, & more http://t.co/qnxvfLkR”...)...
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The Impact of Twitter on Journalism (Video) - Boing Boing

The Impact of Twitter on Journalism (Video) - Boing Boing | Social Media And Journalism Today | Scoop.it
The world of journalism has changed in the internet era. Newsrooms are significantly smaller now than they were 10 years ago, and news is no longer a once-a-day product, but instead a constant flow of information.
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