Social Customers
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The "Voice of the Customer" is only getting louder!
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@joshkocurek

RT @liberate: Awesome tweets on #influence#branding#advocacy this morning from the #L2LTour hashtag. /cc @LithiumTech
Oct 04 via Twitter for MacFavoriteRetweetReply

From #L2LTour

http://twitter.com/#!/joshkocurek/status/121244218898399233

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Twitter from @lostintheflog (Dan Ziman)

RT @cothrel: Really like @michaellekostya's 4 c's - commitment, content, community, consistency. [Most fail at 1& 4, IMO] #L2Ltour
Oct 04 via TweetDeckFavoriteRetweetReply

RT @cothrel: Really like @michaellekostya's 4 c's - commitment, content, community, consistency. [Most fail at 1& 4, IMO] #L2Ltour

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Facebook's Brand of Loyalty

Facebook's Brand of Loyalty | Social Customers | Scoop.it
Companies have spent the past few years trying to amass Facebook fans for their products and services. Now they're trying to figure out how to squeeze value out of them.
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8 Ways to Subtly Connect Online

8 Ways to Subtly Connect Online | Social Customers | Scoop.it

By special 'TMcnet Online Community Connection' guest contributor Erin Korogodsky (@erinkoro), Social Media Quarterback- Lithium...

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The New Art And Science Of Great Customer Experience - Forbes

The New Art And Science Of Great Customer Experience - Forbes | Social Customers | Scoop.it

Written by Rob Tarkoff, new CEO at Lithium Technologies.

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Announcing the 2011 AlwaysOn Global 250 | AlwaysOn

Announcing the 2011 AlwaysOn Global 250 | AlwaysOn | Social Customers | Scoop.it
Lithium Technologies honored to be listed here!
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Release Notes: 6/29/2011 - MOON IN ORBIT: New Gra... - Lithosphere Community

Release Notes: 6/29/2011 - MOON IN ORBIT: New Gra... - Lithosphere Community | Social Customers | Scoop.it
Quite a lot is cooking in the Lithium SMM kitchen these days.
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Do your customers ‘Like’ you? :: Voice+Data

Companies are marrying customer service with social media, using the likes of Facebook and Twitter as public and easily accessible avenues for customer support. Is this new movement for every business?
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SXSW Streaming Audio Feature: The Science of Influence | SXSW.com

SXSW Streaming Audio Feature: The Science of Influence | SXSW.com | Social Customers | Scoop.it
"Big data algorithms = opinion in mathematical form"
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Lithium 's comment, July 6, 2011 6:49 PM
6 factors of influence: credibility bandwidth relevance timing alignment confidence via @mich8elwu @lithiumtech
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Are Your Facebook Fans Real Fans? - Lithosphere Community

Are Your Facebook Fans Real Fans? - Lithosphere Community | Social Customers | Scoop.it
Michael Wu, Ph.D. is Lithium's Principal Scientist of Analytics, digging into the complex dynamics of social interaction and group behavior in online communities and social networks.
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Gamification is More Than Just Fun and Games | The Social Customer

Gamification is More Than Just Fun and Games | The Social Customer | Social Customers | Scoop.it
Gaming is hot.(Gamification is More Than Just Fun and Games http://bit.ly/jb4gQb #scrm...)...
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Game on: New CEO outlines taking Lithium to the next level

Game on: New CEO outlines taking Lithium to the next level | Social Customers | Scoop.it
Rob Tarkoff tells MyCustomer.com how Lithium will avoid growing pains as it scales up to capitalise on the social media revolution.
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@armano

RT @darcyschuller: 86% of millennials will share their brand preferences online! #L2LTour #socialmedia
Oct 04 via HootSuiteFavoriteRetweetReply

from the #L2LTour

http://twitter.com/#!/armano/status/121238424882651136

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Twitter

@michellekostya uses NPS, cases resolved, and the health of community as key drivers in RIM's social support effort #L2Ltour
Oct 04 via TweetDeckFavoriteRetweetReply

From the #L2LTour:  http://twitter.com/#!/Katykeim/status/121234621236133889

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Forget Fans, Lithium Eyes Facebook Superfans

Forget Fans, Lithium Eyes Facebook Superfans | Social Customers | Scoop.it
Startup Lithium aims to drive deep engagement on Facebook.
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The relativity and attention economics of customer relationships

The relativity and attention economics of customer relationships | Social Customers | Scoop.it
Michael Wu explains how relativity of tie strength and attention economics can explain many of the observed phenomena in social media today.
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The Secret to Virgin America’s Social Business Success (infographic comparison) | Seek Omega

The Secret to Virgin America’s Social Business Success (infographic comparison) | Seek Omega | Social Customers | Scoop.it
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Lithium - Resources - Whitepapers

Lithium - Resources - Whitepapers | Social Customers | Scoop.it

Need information about social software for the enterprise? Check out Gartner's MQ for EFSS - free download made available by @LithiumTech.  

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Brand Strategy: It’s a Changing World | Business 2 Community

Brand Strategy: It’s a Changing World | Business 2 Community | Social Customers | Scoop.it
Brand is the starting point for your customers’ experience.
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MySpace: Tough Lessons for Entrepreneurs

MySpace:  Tough Lessons for Entrepreneurs | Social Customers | Scoop.it
To paraphrase the 17th century philosopher Thomas Hobbes, the consumer Internet space can be "solitary, poor, nasty, brutish, and short." A prime example of this, of course, is MySpace. Just a few years ago, it was the darling of social networking.
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Gamification (and the art of getting me to the office early)

Gamification (and the art of getting me to the office early) | Social Customers | Scoop.it
Tell me to be at work at 8am every day and I'll probably waltz in at about 8:07, holding a steaming cup of Peets (I like their sugar-free mocha, no whip). Clearly, I'm not that motivated to be precisely on time. What difference does it make anyway?
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SocialMatters eNewsletter - brought to you by Lithium Technologies

SocialMatters eNewsletter - brought to you by Lithium Technologies | Social Customers | Scoop.it
RT @lostintheflog: SocialMatters eNewsletter - Dissecting Facebook Interactivity.
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