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14 Key Performance Indicators (KPIs) to Measure Customer Service

14 Key Performance Indicators (KPIs) to Measure Customer Service | social customer support | Scoop.it
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How do you know if your customer service is living up to customer expectations? The answer is in KPIs, or key performance indicators.
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Do You Believe Customers are an Asset or a Cost Center?

Do You Believe Customers are an Asset or a Cost Center? | social customer support | Scoop.it
We’re going to explore one example closely by looking at how Zane’s Cycles grows – because they know and respect the lifetime value of their customers.
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The Secret to Using Video for Customer Service

The Secret to Using Video for Customer Service | social customer support | Scoop.it
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In this 24/7 instant gratification world of the Internet, customers with questions are too impatient to wait on the phone or for a reply through email for their answer.
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KLM to trial WhatsApp as a customer service tool

KLM to trial WhatsApp as a customer service tool | social customer support | Scoop.it
A select group of frequent flyers will take part in the trial, which involves KLM using instant messaging service WhatsApp for service provision.

Via Wendy Forbes
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How Well Do You Know Your Online Shoppers?

How Well Do You Know Your Online Shoppers? | social customer support | Scoop.it
If you ask eCommerce merchants how much they know about their customers, how well they know online shoppers, you may get a general reply. Many may only be able to describe their customers based on demographics of gender, age and level of income.
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