Social Capital & Networking
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Rescooped by Yvonne Sánchez Tapia from Social Storytelling
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Pinterest as Free Market Research

Pinterest as Free Market Research | Social Capital & Networking | Scoop.it

Categories are interesting to anthropologists. They are the "buckets" into which we organize the world. More exactly, they are the buckets with which we read the world. We have a bucket called "bird." Inside that is a bucket called "Robin." As spring approaches, we see winged creatures on our lawn and the buckets leap to the ready. Robin! Bird! Spring! This is culture in action.

 

From this point of view, Pinterest is a treasure.


Via Angela Natividad
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The Social Media Statistics Of Fortune 500 Companies [INFOGRAPHIC] - AllTwitter

The Social Media Statistics Of Fortune 500 Companies [INFOGRAPHIC] - AllTwitter | Social Capital & Networking | Scoop.it
The Social Media Statistics Of Fortune 500 Companies [INFOGRAPHIC]...
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Rescooped by Yvonne Sánchez Tapia from Social Storytelling
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How to Maintain Traditional Customer Service in the Social Media Age

How to Maintain Traditional Customer Service in the Social Media Age | Social Capital & Networking | Scoop.it

Social media requires you to track a new set of customer service metrics. Learn how to balance social and traditional customer service channels.


Via Angela Natividad
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Emilee Farnes's curator insight, July 1, 2016 9:32 AM
The fast pace reaction time by customers to posts on social media must cause companies to adapt to the fast pace processing time that is needed when using social media. Word-of-Mouth communication is now prevalent within responses that are intended for a brand representative to respond to. If the social media brand rep is not timely in response to their posts they may find that other social media users have given responses before they are able to include a response. Customer service within a social media platform may be compromised if the balance of response of brand representative to an outside user is not towards the brand.  
Rescooped by Yvonne Sánchez Tapia from Social Capital: Be Nice, Noteable & Networked
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Understanding Social: An Infographic of a New Business Idea - Forbes

Understanding Social: An Infographic of a New Business Idea - Forbes | Social Capital & Networking | Scoop.it
Social business is a loaded term, and an increasingly popular one. Do you really know what it means? Do you know where the core value of a social business lies? The infographic below will help.

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