Social Call Center
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The Death of the Call Center ... ¿Social Media Costumer Care???

The Death of the Call Center  ... ¿Social Media Costumer Care??? | Social Call Center | Scoop.it
Replaced by the smartphone, the call center will cease to be the primary interaction channel between companies and their customers.

Via samuel a villegas
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Noble Systems Releases Noble Maestro 7.1 for Contact Center Management

Noble Systems Releases Noble Maestro 7.1 for Contact Center Management | Social Call Center | Scoop.it
Noble Systems Releases Noble Maestro 7.1 for Contact Center Management (Noble Systems Releases Noble Maestro 7.1 for Contact Center Management - Call Centre Clinic News (press release)...
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Social Media and Mobile Strategies Earn Discover Top Call Center Awards - PYMNTS.com

Social Media and Mobile Strategies Earn Discover Top Call Center Awards - PYMNTS.com | Social Call Center | Scoop.it
Social Media and Mobile Strategies Earn Discover Top Call Center AwardsPYMNTS.comDiscover placed first in the “Best Performance Acting on the Voice of the Customer and Voice of the Social Customer” category, which is awarded to the company that best...

Via Manlio Mannozzi
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