Social and CRM
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Social and CRM
Where Social Media and CRM intersect
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154 Pages: 2012 Digital Marketing Trends and Benchmark Report

154 Pages: 2012 Digital Marketing Trends and Benchmark Report | Social and CRM | Scoop.it
154 Pages: 2012 Digital Marketing Trends and Benchmark Report http://t.co/umOq8A5m...
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CRM according to Stanton Allen

Watch our video which illustrates some of the challenges that professional services firms face when trying to implement CRM successfully.
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David Lacroix's curator insight, May 20, 2014 11:05 AM

A MIT professor once said: "Why CRM fails?"

CRM fails because firms are not implementing it successfully.
Implementing a bright and smart CRM allows you to build your brand loyalty!

TROMBETTA Marine's comment, May 22, 2014 9:15 AM
Nice video !!
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Social CRM Essential, But ROI Takes Time | CIO Today

Social CRM Essential, But ROI Takes Time | CIO Today | Social and CRM | Scoop.it
Sales, marketing and customer service departments alike are adopting social applications. But seeing a return on a social CRM investment may take a little longer than some hope. (#Social #CRM is essential, but ROI will take time to show up.
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