Social Analytics
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Social Analytics
Social media driven CRM
Curated by Brian Hanley
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Do Customers Want or Use Social Channels for Service?

Do Customers Want or Use Social Channels for Service? | Social Analytics | Scoop.it
RT @mjayliebs
Do Customers Want or Use Social Channels for Service?
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Gartner's Cool Social CRM Vendors Feed Information Into Business Processes | Designing design thinking driven operations

Gartner's Cool Social CRM Vendors Feed Information Into Business Processes | Designing design thinking driven operations | Social Analytics | Scoop.it
Gartner has recently released a whole bunch of  "Cool" Vendors reports that look at all aspects of the IT industry.
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