Three Good Reasons to Say, “I Don’t Know.” | Small Business On The Web |
Sure, you can fake it 'til you make it, but is that always the best approach?

"Conventional wisdom says that “I’m sorry” is the hardest thing to say.  If that’s the case, a contender for a close second is the phrase, “I don’t know.”  Not surprisingly, the two phrases have some things in common."