Six things you need to know about Human Resource Outsourcing
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Operational Fluency is Dependent on Strong Operations Leadership | The Sauce | Bringing you the BPO news that matters | BPO News, Business and Services Australia | Outsourcing Asia | Information on...

Operational Fluency is Dependent on Strong Operations Leadership | The Sauce | Bringing you the BPO news that matters | BPO News, Business and Services Australia | Outsourcing Asia | Information on... | Six things you need to know about Human Resource Outsourcing | Scoop.it
Martin Conboy's insight:

Providing a “best-in-class” customer experience consistently is the ultimate prize for all contact centres in the BPO industry, as well as within vendor operations themselves.  With this being said, an ever-increasing number of clients are asking themselves why Operations (both in-house as well as through outsource vendors) continues to struggle to provide this level of service excellence on a consistent basis? 


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http://thesauce.net.au/operational-fluency-is-dependent-on-strong-operations-leadership/

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Big Data in Human Resources: A World of Haves And Have-Nots - Forbes

Big Data in Human Resources: A World of Haves And Have-Nots - Forbes | Six things you need to know about Human Resource Outsourcing | Scoop.it
Big Data in Human Resources: A World of Haves And Have-Nots Forbes I've written several times about the Datafication of HR and BigData in Human Resources, explaining the tremendous business opportunity companies have to leverage their employee data...

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Tackling Your Next Career Change Head-on - Blogging4Jobs HR, Recruiting, Social Media Policies, Human Resources, HR Technology Blogging4Jobs

Tackling Your Next Career Change Head-on - Blogging4Jobs HR, Recruiting, Social Media Policies, Human Resources, HR Technology Blogging4Jobs | Six things you need to know about Human Resource Outsourcing | Scoop.it
For change?  Are you still motivated to get up every morning and go to work? …Or are you just slowly slipping into depression?  What’s your next career “chess move” in life?

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Next Wave Cities – the future of outsourcing in the Philippines | The Sauce | Bringing you the BPO news that matters | BPO News, Business and Services Australia | Outsourcing Asia | Information on ...

Next Wave Cities – the future of outsourcing in the Philippines | The Sauce | Bringing you the BPO news that matters | BPO News, Business and Services Australia | Outsourcing Asia | Information on ... | Six things you need to know about Human Resource Outsourcing | Scoop.it
Martin Conboy's insight:

The outsourcing and BPO industry has grown tremendously in the Philippines. It now employs some 3500 new workers every month. At the recent International Outsourcing Summit (IOS) in Makati, I caught up with Mon Ibrahim, Under Secretary of Science and Technology, and discussed the latest strategies being undertaken by the Philippine government to continue the growth and evolution of the industry....


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Outsourcing Business Processes for Innovation

Outsourcing Business Processes for Innovation | Six things you need to know about Human Resource Outsourcing | Scoop.it
Many companies pursue business process outsourcing to trim costs. But it can evolve into much more.

 

The number of companies that outsource critical business processes to outside suppliers has been growing significantly worldwide. In 2012, companies outsourced some $309 billion of services — activities including finance and accounting, human resource management, procurement and legal services — and the overall volume has been growing at a rate of around 25% annually.

 

Although many organizations initiated business process outsourcing (BPO) as part of an effort to reduce costs or acquire new skills, it has since evolved into much more. In relationships companies classify as high-performing, service providers deliver substantial long-term improvements to the client’s operating efficiency and strategic performance.

 

These types of innovations require companies and service providers to work together. BPO providers do not need incentives to improve their own revenue or margins, but they do need them to focus on the client’s performance. While partners may incentivize innovation by using mechanisms such as productivity targets, allocating innovation days and agreeing to gain share on innovation projects, innovation won’t happen unless clients and providers implement a more comprehensive process that combines acculturation across different organizations, an engaging method for generating ideas, adequate funding and a system for managing change.


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MTD's curator insight, April 29, 2013 7:11 AM

Can you ever truly outsource innovation? Should you? 

The Learning Factor's comment, April 30, 2013 7:55 PM
Good question. Dynamic innovation in BPO is an intensely collaborative endeavor. In high-performing business-process outsourcing relationships, companies and service providers work together to foster innovation.
MTD's comment, May 2, 2013 5:17 PM
You're absolutely right, of course. The target of pure savings is ultimately a short-term goal and often backfires. If you're outsourcing processes that are core to your business, you had better be certain you'll achieve those savings as well as topline growth - as you say, through real innovation and positive change.
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Customer Relationship Management PowerPoint Template

Customer Relationship Management PowerPoint Template | Six things you need to know about Human Resource Outsourcing | Scoop.it
This versatile 12 slide deck can be customized to highlight that handle of customer relationship which is critical to your business. Customer service departments, BPOs and KPOs will find this deck very useful to train their teams.

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Rekha Sridhar's curator insight, January 7, 2013 1:03 AM

Use interesting visuals in your PowerPoint presentations instead of boring text boxes to highlight the importance of customer service to your employees. The Customer Relationship Management Template comprising 12 slides is a prefect tool for corporate trainers and HR managers. The editable feature allows you to create a quick customized presentation to make an impact on your audience.