Serving your IT Customers
8 views | +0 today
Follow
Serving your IT Customers
How to ensure the positive experience in the moment of truth
Curated by Stefan Sieger
Your new post is loading...
Your new post is loading...
Scooped by Stefan Sieger
Scoop.it!

Improve Your Customer Service [Infographic]

... will come from word-of-mouth, customer service is vital. In the infographic below by GetApp will show you what to avoid when communicating with customers, and ways to improve your customer service and help desk.
more...
No comment yet.
Scooped by Stefan Sieger
Scoop.it!

Applying technology to boost customer loyalty - Computerworld

Applying technology to boost customer loyalty - Computerworld | Serving your IT Customers | Scoop.it
Applying technology to boost customer loyaltyComputerworldAccording to research from Strategy Analytics, at the end of 2011, the percentage of mobile customers who switch service providers every year reached 44%, its highest level ever.
more...
No comment yet.
Scooped by Stefan Sieger
Scoop.it!

The Ingredients of a Great Concierge | Who's Your Gladys? | Expert ...

Even in a profession defined by superlative service, Holly Stiel stands out as an authority and pioneer in the field of concierge services and superlative customer service. A published author, Holly penned “Thank You Very ...
more...
No comment yet.
Scooped by Stefan Sieger
Scoop.it!

How to Empower Customer Service to Get Social « LiveOps Blogs

How to Empower Customer Service to Get Social « LiveOps Blogs | Serving your IT Customers | Scoop.it
Ashley Furness, Help Desk Software Advice Analyst ... To overcome this challenge, LiveOps listens for any combination of the #CompanyName, @CompanyName or brand mention with customer service triggers like “help” or “need assistance.” Then the ...
more...
No comment yet.
Scooped by Stefan Sieger
Scoop.it!

4 Technologies that Nail Socialized Customer Service

4 Technologies that Nail Socialized Customer Service | Serving your IT Customers | Scoop.it
Until recently, there wasn't much help in the software [...] ... This does nothing to help customer service teams respond in real time to service complaints voiced in social media. ...
more...
No comment yet.