Surviving Leadership Chaos
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Surviving Leadership Chaos
" We make a living by what we get, we make a life by what we give. " - Winston Churchill
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Reducing Tension: The Power of “Help Me Understand”

Reducing Tension: The Power of “Help Me Understand” | Surviving Leadership Chaos | Scoop.it
Things are tense. It shouldn’t surprise us. In a pluralistic society, there will be pressure points. However, starting with "Help me understand" is sure to be a tension-reducer.
donhornsby's insight:
When a pressure point is encountered, someone must step back, take a posture of humility, and resolve to reduce tension.
 
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How to Communicate Effectively at Work With Your Boss

How to Communicate Effectively at Work With Your Boss | Surviving Leadership Chaos | Scoop.it
Your boss is a busy individual. Here are 8 rules on how to keep them in the loop without causing any conflict.
donhornsby's insight:
Effective communication with your boss starts with you. You need to approach it a certain way for the conversation to be as productive as possible, so you can minimize the divide between executive and individual contributor perceptions across companies.
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Overcoming the Organizational Communication Gap

Overcoming the Organizational Communication Gap | Surviving Leadership Chaos | Scoop.it
Overcoming the organizational communication gap is a problem that everyone plays a role in so everyone can help improve. Here are ten things that everyone, from leaders to team members, can do to communicate better.
donhornsby's insight:
Overcoming the organizational communication gap isn’t something for leaders and supervisors to solve – it is a problem that everyone plays a role in so everyone can help improve. If you would like the communication in your organization to improve, read this again. Think about the role you play and how you can do your part to close the gap. When you do, everyone will win.
 
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How Much Time Do You Spend Communicating?

How Much Time Do You Spend Communicating? | Surviving Leadership Chaos | Scoop.it
It’s fair to say that 80% to 90% of the average leader’s week is spent communicating. Yet, how much time is spent on planning communications for effectiveness?

Via Bobby Dillard
donhornsby's insight:
Email is not the best way to communicate. Face-to-face, in person, “live”—whatever you want to call it, this is best when communication is about a tough issue or is a tough message. And, remember, there’s no winging it—every communication, even those that are in person, needs to be strategic, prepared for and planned.
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Five Body Language Mistakes You're Making In Interviews

Five Body Language Mistakes You're Making In Interviews | Surviving Leadership Chaos | Scoop.it
You should smile, but not too much.

Via Bobby Dillard
donhornsby's insight:
CareerBuilder surveyed hiring managers to identify the biggest body language mistakes they see in job seekers during an interview. Here’s a list of five to watch:
 
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How to Move from Adversarial to Influential with Curiosity

How to Move from Adversarial to Influential with Curiosity | Surviving Leadership Chaos | Scoop.it
What happens when you bring a new idea to higher ups? You hear reasons why it won’t work. People often defend the status quo, even though the present is dissatisfying. Objections: Objections express the search for certainty when facing change. When objections win, the alternative is pouring more energy into disappointing efforts. Try harder! Trying…
donhornsby's insight:
People won’t hear your ideas until you hear and understand theirs.
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3 Keys to Ensuring You Make a Difference In Speaking Up

3 Keys to Ensuring You Make a Difference In Speaking Up | Surviving Leadership Chaos | Scoop.it
Here are 3 keys to ensuring you will not only be heard as you speak up, but also make the difference you intend to make as a leader.
donhornsby's insight:
Sure, speaking up may be risky. It may require courage to face your fear or step out of your comfort zone. But don’t let that stop you. We need you to lead!
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5 Tips For Improving Leadership Communication

5 Tips For Improving Leadership Communication | Surviving Leadership Chaos | Scoop.it

Leadership communication is much more than the words we say and how we articulate what we want to team to “hear.” Effective communication is also about emotional intelligence, knowing your audience and active listening.

donhornsby's insight:
(From the article): Stay calm and be positive. Calm is contagious. And so is panic.Smile. Carry yourself with confidence. And try not to wear your emotions on your sleeve. I am not saying to deny our normal human functions but be aware that effective communication is about 7% the words we say. The rest is about body language, tone and delivery.
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10 Things Trustworthy People Don’t Do

10 Things Trustworthy People Don’t Do | Surviving Leadership Chaos | Scoop.it
Trust is vital for your relationships. To become a close friend who can be counted on, watch out for these ten things trustworthy people don't do.

Via Barb Jemmott
donhornsby's insight:

(From the article): Trustworthy people express gratitude for the people who help them. They are confident in their abilities, but they also accept the fact that they would be nothing without the support of those who made their success possible.

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John Michel's curator insight, May 7, 2015 7:30 AM

Trustworthy people aim to establish meaningful relationships with their friends, clients, and co-workers. If you can’t demonstrate compassion for others, then why should anyone care about about you? To become a person who can be counted on, watch out for these ten things trustworthy people don’t do.

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Why Leaders Are Poor Communicators

Why Leaders Are Poor Communicators | Surviving Leadership Chaos | Scoop.it
If you know a bad leader, chances are he or she is also a poor communicator. Here are the reasons why our leaders don't improve in communications -- even though we all know it's a critical part of the role.

Via Dr. Susan Bainbridge
donhornsby's insight:

(From the Article)  Leaders can find it simpler to avoid communicating, at least until they have everything figured out. So they retrench and put off connecting on key issues, which can quickly get out regardless as rumors. Or they rely on email or other written communications that, while better than nothing, can leave employees with more questions than answers.


Leaders, like all of us, want to do the activities that they feel good and successful at doing. Communications can be difficult to get right, and though important, all too easy to avoid – especially when you get to call the shots.

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Jenny Ebermann's curator insight, March 14, 2014 10:02 AM

Oh dear... as a leader you have to be a great story teller and motivator and that goes nowhere without communications.

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5 Bad Communicators in the Workplace

5 Bad Communicators in the Workplace | Surviving Leadership Chaos | Scoop.it

In a recent employee survey of over 500 people, a HR company found that if employees were the CEO for the day their number one change would be communication in the office.

 


Via Daniel Watson
donhornsby's insight:

(From the article): So next time you feel that you are dealing with one of these communicators in the workplace, try one of these strategies to get the most out of your conversation and become a business that thrives on great communication.

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Daniel Watson's curator insight, March 8, 2013 12:46 AM


Poor communicators cause no end of mayhem in any business environment, and whilst it is not always possible to quickly or easily improve someone's communication style, it is possible to improve how you deal with poor communicators to minimise the mayhem.


Every business has people who exhibit a range of different communication styles, and the key to improving the effectiveness of individual communications, is to identify the communication style used by an individual and adapt your style to suit the situation.


This excellent article, identifies five communication styles commonly seen in workplaces, and it suggests the most appropriate way in which you can communicate with someone who uses any of these communication styles.

Martin Gysler's comment, March 8, 2013 8:27 AM
The lack of communication is, in my opinion, not only a problem of leaders, but a problem of all mankind. If you ask someone if there is good communication in the business, the risk is great that he said "no." But if you ask the same person what they want to do to change the situation, the answer is often, "I do not know" or "nothing" ... I think this is the great challenge of our society, to change this mindset.
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Are You a Poor Communicator? Stop the Damage and Improve Relationships

Are You a Poor Communicator? Stop the Damage and Improve Relationships | Surviving Leadership Chaos | Scoop.it

"Communication – the human connection – is the key to personal and career success."
– Paul J. Meyer

 

Most of us engage in communication every day. Most of us also know that communicating with others can be a difficult and frustrating experience.

 

There are times when we mean well, but because of the way we say what we say, our message is misunderstood, with unintended and undesirable consequences.

 

Below are four of the most common mistakes we can make in interpersonal communication, which often lead to conflict and worsening of relationships.

 

The good news is that once we become aware of these poor habits, we can change the way we communicate, resulting in improved relationships. This article focuses mainly on recognizing ineffective communication.

 

For tips on effective communication, see links to resources posted below.


Via Dimitris Agorastos, David Hain
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How Positive Persuasion Helps You Succeed in Workplace Conversations

How Positive Persuasion Helps You Succeed in Workplace Conversations | Surviving Leadership Chaos | Scoop.it
Any conversation at work where you are asking someone for something is a form of negotiation. Effective managers and leaders use the principles of positive persuasion to get what they need and strengthen relationships in the process.
donhornsby's insight:
This is a big, important topic they mostly don’t teach in school. Those who manage to consistently get what they want and need in the best interests of a business and their team understand and apply these approaches. Everyone can develop the skills essential to master positive persuasion. Step one: stop arguing and start thinking about the person on the other side of your request. Build from there.
 
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May I Have a Word With You

May I Have a Word With You | Surviving Leadership Chaos | Scoop.it
Communication matters. While a few words can make someone feel special, words poorly chosen have the power to kill a relationship or tarnish a reputation.
donhornsby's insight:
If you care about your relationships, it’s imperative to understand that words do matter.
 
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Why Leaders Should Depersonalize Communication

Why Leaders Should Depersonalize Communication | Surviving Leadership Chaos | Scoop.it
Researchers have found leaders are more effective in how they communicate when they depersonalize the message. Learn what this means and how to do it.
donhornsby's insight:
Work can always be improved upon, that’s the nature of progress, and as a leader your job is to evaluate what’s done.
 
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Effective Communication - Is Security More Important Than Opportunity? 

Effective Communication - Is Security More Important Than Opportunity?  | Surviving Leadership Chaos | Scoop.it

If you are feeling nervous at this prospect of public speaking just ask yourself, is security more important than opportunity?

 
donhornsby's insight:
Being prepared to ask for help was the first step. Then to think about planning and organising her presentation to suit her audience. Finally, to realise that she was a competent speaker and that presenting to the international board was a privilege and a great opportunity, far more important than security!
 
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10 Effective Communication Habits of the Most Successful People

10 Effective Communication Habits of the Most Successful People | Surviving Leadership Chaos | Scoop.it
It's not rocket science, but like all good habits, it takes hard work to communicate at this level.

Via Bobby Dillard
donhornsby's insight:
Start and end with the positive. 

 When bringing up sensitive topics, don't jump right into a difficult discussion, which will put the other person immediately on the defense. Open with the positive: Acknowledge what is already working, and what you appreciate about your colleague's strengths. Then ease into how you'd like to see the relationship or partnership improve in certain areas. Ending the conversation is also important. If you can't come up with a solution to your problem, at least end on a positive note with something like "I think it's good that we both got to this point. I know we're getting closer. Let's talk again and see if we can get this thing resolved."
 
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How Leaders Can Make Their Message More Memorable

How Leaders Can Make Their Message More Memorable | Surviving Leadership Chaos | Scoop.it
3 tricks that allow you to tap into how our memory works so you can craft messages that your employees and customers won't soon forget.
donhornsby's insight:
(From the article): We value things for their aesthetics, such as clothes and decorations. We also seek hedonistic values because they evoke sensory pleasure, which is why we enjoy good hotels and fun nightclubs. Sometimes, we make choices because of situational value, such as selecting Champagne versus wine because of a special occasion. And when we are really picky, we base our actions on holistic value, such as choosing a vacation in Paris, which will appeal to a range of values, from emotional to epistemological, aesthetic to hedonistic. You can find out what your audiences value most by using surveys, interviews, observation, or social media analytics. For example, a service like Sprout Social has a “discovery” feature, which allows you to tap into your followers’ update feeds and figure out what they find important. For your next content development project, consider this: it is not sufficient to be memorable to stay viable in business. You must be memorable and actionable. Taken together, these 3 measures will ensure that the ideas and messages you push forth are not soon forgotten in today’s noisy, social media-driven world.
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How to support honest communication

How to support honest communication | Surviving Leadership Chaos | Scoop.it

The words leaders most need to hear are least likely to be said.

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How might leaders lower barriers and build authentic connections with team members?
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Use These 10 Words And Phrases To Motivate Yourself And Others

Use These 10 Words And Phrases To Motivate Yourself And Others | Surviving Leadership Chaos | Scoop.it
"If," "choose to," "because": There may be a hidden power behind our most common expressions, if you just know ho

Via Bobby Dillard
donhornsby's insight:
A great list of words and phrases that you need to begin using today! And some you need to stop using too!

(From the article): "When collaborating with others — especially when designers and programmers are part of the mix — watch out for these," he writes. "Be careful when you use them, be careful when you hear them. They can really get you into trouble."
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Maintaining a Personal Touch in a Wired World

Maintaining a Personal Touch in a Wired World | Surviving Leadership Chaos | Scoop.it
Living in a wired world continues to make us lose our personal touch. Learn how to stay connected and retain your personal touch when communicating.

Via Barb Jemmott
donhornsby's insight:

(From the article): I make a habit of putting my phone in my bag or a drawer when I am meeting with someone. In fact, I often won’t take the phone into the room when going to a meeting. I am the kind of person that will check my phone if it’s in front of me, which is why I remove the distraction. And if I have to take my phone into a meeting because I am waiting for something urgent, I always ensure it is on silent.

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Top 23 Tips on How to Build Business Relationships

Top 23 Tips on How to Build Business Relationships | Surviving Leadership Chaos | Scoop.it

In today’s world, every business is a “relationship” business.  If you are going to have a business, it is very important that you work on building quality business relationships.


Via Daniel Watson
donhornsby's insight:

Listen with your ears and mind wide open. Be open to hearing what the other person is really saying-not simply the words, but the emotions, concerns, fears. Seek first to understand, then to be understood. Listening allows the partner feel valued, helps you identify their needs, and enables you to respond more creatively.

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Guillermo Pérez's curator insight, October 28, 2013 1:45 PM

La comunicación en empresas y negocios.

Anthony M Turner's curator insight, October 31, 2013 7:40 PM

well worth the read - great tips on building relationships for any business

Christiane Soto's curator insight, November 1, 2013 1:46 PM

In today's world, every business is a relationship business...learn how to build a better one.  

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Managers: 6 Tips for Being a Good Communicator

Managers: 6 Tips for Being a Good Communicator | Surviving Leadership Chaos | Scoop.it

Providing employee feedback is an important role for business owners and managers, yet far too often, mis-communication of expectations and directives results in a lack of desired results from respective employees.

 

In managing others, it is critical that not only are expectations communicated effectively, but that they are also documented so that poor performance can be effectively dealt with without legal implications.

 

This good article, identifies the problems of poor communication of expectations, and it offers six tips you can use to be more effective in providing feedback to your employees.

 


Via Daniel Watson
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Difficult Conversations: Nine Common Mistakes

Difficult Conversations: Nine Common Mistakes | Surviving Leadership Chaos | Scoop.it

Talking about differences of opinion or offenses doesn't need to be as difficult as we make it. When you know how to have these conversations, you don't have to fear them. And your relationships can be even better after having them.

 

When we're caught off-guard, we're more likely to fall back into old, ineffective habits like the combat mentality. If you're not the one initiating the tough conversation, or if a problem erupts out of nowhere, stick to these basics: keep your content clear, keep your tone neutral, and keep your phrasing temperate. When disagreements flare, you'll be more likely to navigate to a productive outcome – and emerge with your reputation intact.


Via Gina Stepp
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