Service Design, User Experience, Customer Satisfaction and many more
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Service Design, User Experience, Customer Satisfaction and many more
Articles about Service Design, User Experience, usability interaction design, customer satisfaction,...
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UX for Dogs

UX for Dogs | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
When creating interfaces for canines, keep in mind their mobile, social, and visual traits, and modify your usability-testing methods to suit this audience.
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Why you don't need a representative sample in your user research

Why you don't need a representative sample in your user research | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Engaging a representative sample of participants in user research sounds like a good idea but it is flawed. It requires lots of participants, does not work in an agile development environment, stifles innovation and reduces your chances of finding problems in small sample usability tests. When combined with iterative design, theoretical sampling (where theory and data collection move hand in hand) provides a more practical alternative.
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In Defense of Post-its

In Defense of Post-its | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Sticky notes strengthen team dynamics and represent an egalitarian, concise means for expressing ideas in UX design projects.
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Le commerce connecté devient vraiment mobile !

Le commerce connecté devient vraiment mobile ! | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
À l’heure de Snapchat, d’Instagram et du smartphone tout-puissant, des démarches innovantes se multiplient pour venir à la rencontre des clients… en camion ! Amazon revisite notamment les techniques de vente des camelots, en version connectée. Et Toyota imagine des cabines d’essayage autonomes, qui se déplaceront jusqu’au domicile des clients. En voiture !
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Affinity Diagramming: Collaboratively Sort UX Findings & Design Ideas

Affinity Diagramming: Collaboratively Sort UX Findings & Design Ideas | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Affinity diagramming is an activity used to organize research findings and design ideas. When done in teams, it increases involvement and ownership for UX work.
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Showcasing the Diversity of Service Research | SERVSIG

Showcasing the Diversity of Service Research | SERVSIG | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
by Sabine Benoit and Linda Nasr The publication we want to share the main results with you was the outcome of group work emanating from a "Lets Talk About
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What is design ethnography?

What is design ethnography? | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
A common mistake made by novice researchers is to ask users what they want from a new product or service. Although this seems like the correct way to do user research, in most cases users don’t know, don’t care or can’t articulate what they need. It is the design team’s job to establish the underlying problem, identify the best solution and then validate that their solution works. Design ethnography is the first step on that journey.
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Créer une arborescence en mode #KISS

Créer une arborescence en mode #KISS | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Je vous partage aujourd'hui une de mes dernières trouvailles en matière d'outil #KISS (Keep It Simple & Smart) ! Gloomaps permet de créer de manière très simple et intuitive des arborescences e
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Why Personas Fail

Why Personas Fail | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Personas are useful tools for UX work, so why do they often fail? Find out what pitfalls cause personas to fail, and how to avoid and overcome them.
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What is service design?

What is service design? | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
What is service design exactly? We’ve listed some have to sees and –reads, which easily explain what service design is and what it does.
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Le Service Design Lab teste le SWISSPEAK RESORTS de Vercorin

Dans le cadre du projet Innotour Destination digitalement intégrée, le Service Design Lab de la HES-SO Valais-Wallis (https://www.hevs.ch/servicedesign) a testé le nouveau SWISSPEAK RESORTS (https://www.swisspeakresorts.com/) inauguré à Vercorin en décembre 2017.
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Empathy Mapping: The First Step in Design Thinking

Empathy Mapping: The First Step in Design Thinking | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Visualizing user attitudes and behaviors in an empathy map helps UX teams align on a deep understanding of end users.
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5 Stages in the Design Thinking Process

5 Stages in the Design Thinking Process | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Design Thinking is a design methodology that provides a solution-based approach to solving problems. It’s extremely useful in tackling complex problems that are ill-defined or unknown, by understanding the human needs involved, by re-framing the problem in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing. Understanding these five stages of Design Thinking will empower anyone to apply the Design Thinking method

Via yannick grenzinger
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What user researchers can bring to the Design Studio Methodology

What user researchers can bring to the Design Studio Methodology | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
The Design Studio is a wonderful methodology to encourage multidisciplinary design, but in practice teams often create design concepts that aren’t grounded in user research. We can bake user research findings into every design concept that emerges by using the context of use (users, goals and environments) as a constraint. As an added bonus, this approach helps teams create many more solutions to a design problem.
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Autolib’ : puisqu'un service public n'a pas vocation à être rentable, quelle est son utilité sociale ? –

Autolib’ : puisqu'un service public n'a pas vocation à être rentable, quelle est son utilité sociale ? – | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
En janvier 2017, nous publiions une estimatio
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Le brainstorming, un outil souvent galvaudé | PME Magazine

Le brainstorming, un outil souvent galvaudé | PME Magazine | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Vieille méthode bonne à jeter ou excellente recette difficile à réaliser?
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Putting People First: Tips and Advice from UX Pioneer Don Norman

Putting People First: Tips and Advice from UX Pioneer Don Norman | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Don Norman is a legend in UX design. Since the 1960s, he's been on the forefront of human-computer interaction and was a pioneer in user-centered design (o

Via Michael Allenberg
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issam oudrhiri-oudaba's curator insight, March 14, 11:10 AM

Phygital you said ? Yes, but User-centered !

Come and See Don Norman UX design

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Pourquoi les techniques de brainstorming ne fonctionnent pas ?

Pourquoi les techniques de brainstorming ne fonctionnent pas ? | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
La façon dont les techniques de brainstorming sont utilisées aujourd'hui est contre productive: elle ne permet que de générer des idées médiocres.
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Vers la fin de l’acte de paiement ?

Vers la fin de l’acte de paiement ? | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Supprimer la dernière friction lors du parcours d’achat. Marques et enseignes multiplient les solutions pour rendre l’acte de paiement aussi fluide et transparent qu’un règlement avec Uber. Conséquence : l’argent liquide disparaît. Même l’Église imagine désormais le paiement sans contact pour la quête.
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5 Steps to Service Blueprinting

5 Steps to Service Blueprinting | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Five key steps comprise a framework for service blueprinting that can be scaled to any scope or timeline.
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Documentary: Nordic Service Design

The SDN Nordic Chapters (Denmark, Finland, Norway and Sweden) joined forces to develop a documentary that illustrates the value of service design. 'Nordic Service Design' showcases the most unique and forward thinking work by Nordic service design practitioners and leaders.

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Retail : les 5 révolutions du commerce "no canal"

Retail : les 5 révolutions du commerce "no canal" | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Abolir les frontières entre commerce online et offline pour une expérience sans couture : c’est le Graal de toutes les marques, aiguillonnées par leurs clients qui ne veulent plus choisir entre URL et IRL (In Real Life). Mais ce commerce « sans canal » implique de relever des défis d’envergure…
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Writing Tasks for Quantitative and Qualitative Usability Studies

Writing Tasks for Quantitative and Qualitative Usability Studies | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Good quantitative tasks are concrete and focused, while good qualitative tasks are open-ended, flexible, and exploratory.
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Quand les étudiants jouent aux touristes

Quand les étudiants jouent aux touristes | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it

Le SWISSPEAK RESORTS de Vercorin a été inauguré en décembre dernier. Le complexe se situe à côté des remontées mécaniques de Vercorin avec, à la clé, une centaine d’appartements 4****. Avant son ouverture officielle, des étudiants de la filière Tourisme - option Service Design - ont passé deux jours sur place pour évaluer l'accueil, le matériel, les services et activités proposés par ce nouvel établissement.

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The State of Mobile User Experience

The State of Mobile User Experience | Service Design, User Experience, Customer Satisfaction and many more | Scoop.it
Ten years from the original iPhone, the field of mobile UX has finally reached maturity.
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