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BCM - Windows 8 Support Announcement & Windows XP EOM pre-announcement

BCM - Windows 8 Support Announcement & Windows XP EOM pre-announcement | SAP BCM | Scoop.it
Hi All, We are happy to announce Windows 8 client operating system support with following pre-requisites: Windows 8 Pro and Enterprise with Internet Explorer 10Supported with SAP BCM 7 SP6 or...
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BCM - Citrix support statement with SAP BCM 7

BCM - Citrix support statement with SAP BCM 7 | SAP BCM | Scoop.it
Hi All, We are happy to announce that SAP BCM 7 (with latest release) can now be used with Citrix (according to Citrix Compatibility Statement with SAP BCM 7.0): Two Citrix scenarios were...
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Agilent Technologies Partners with ecenta and Completes First Phase of Worldwide Upgrade to SAP BCM for its Customer Care Operation

Agilent Technologies Partners with ecenta and Completes First Phase of Worldwide Upgrade to SAP BCM for its Customer Care Operation | SAP BCM | Scoop.it
Agilent Technologies chooses ecenta as its worldwide implementation partner and completes the first phase of its worldwide migration from legacy customer care technology to SAP Business Communications Management providing state-of-the-art...
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Buccaneers, banks and the customer experience.

Buccaneers, banks and the customer experience. | SAP BCM | Scoop.it
A new market Imagine for a moment that we make swords for a living. We need a market for our product. Where are the opportunities? After extensive market research (in our local cinema and some ...
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Nearly all consumers report problems with customer service - Call Centre

Nearly all consumers report problems with customer service - Call Centre | SAP BCM | Scoop.it
Don't neglect the details. Good noise cancelling headphones are as important as the system invested.
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Key Take Aways from Call Center Week 2013! - itell-u-what - The ...

SAP BCM integrates natively with SAP CRM, SAP ERP, and is able to integrate with virtually any CRM application, including Salesforce.com. Consolidated administration, management, and control give contact center ...
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HOT… !!! BCM (Business Communication Management) reporting using BOBJ

HOT… !!! BCM (Business Communication Management) reporting using BOBJ | SAP BCM | Scoop.it
How to Create SAP BCM Reports in BO(Web Intelligence)? Introduction SAP Business Objects Web Intelligence enables reporting users to view available reports, export reports to various data formats a...
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CEO of SAP recruits a Chief Storyteller- why? | Insight Demand Ltd.

So what happens if you don’t wrap up your facts in emotion to form a story? Well, if your salespeople don’t introduce the main buying themes with a quick 2-minute story, won’t your salespeople sound like they are reading straight from a product manual? Without a story to give your product context, aren’t your customers left to try to figure out why it makes sense for them to buy, or even worse, why they should care? And if your salespeople are selling how your product can improve results by 20%, don’t they end up sounding like every other software vendor? Won’t the prospect discount 90% of those claims?But what would happen if they instead shared a story about a similar customer. And this story highlighted in detail the limitations of their current system? Wouldn’t the prospect suddenly see how their system could potentially be improved? Would prospects then be more willing to hear about your solution, because your salesperson first sold the problem? Don’t you agree that you’ve got to open the gap before you can close it? So ask yourself if your salespeople shared just one story per meeting, and did everything else the same, would customers relate more to what they’re selling?
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SAP CRM: CTI (Open CTI and BCM) integration with SAP Cloud for Service

SAP CRM: CTI (Open CTI and BCM) integration with SAP Cloud for Service | SAP BCM | Scoop.it
#SAP #CRM: CTI (Open CTI and BCM) integration with SAP Cloud ... http://t.co/OCkiGRuLTX
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Intelligence on the line: SAP runs SAP Business Communications Management (SAP BCM)

Intelligence on the line: SAP runs SAP Business Communications Management (SAP BCM) | SAP BCM | Scoop.it
“What? SAP offers software that replaces telephone systems? You must be kidding!” ... ... that’s what we initially thought, too. Then we discovered that SAP BCM is not only a cost-efficient replaceme...
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Achieving Quality VoIP from the Cloud - Unified Communications Strategies

Achieving Quality VoIP from the Cloud - Unified Communications Strategies | SAP BCM | Scoop.it
It is indisputable that hosted, cloud-based Voice over IP (VoIP) and IP-PBX technologies are gaining traction, primarily because they reduce costs for equipment, lines, manpower, and maintenance.
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BCM SQL databases guide for beginners

BCM SQL databases guide for beginners | SAP BCM | Scoop.it
With default installation you will have eight BCM databases and two databases for Microsoft Reporting Services. It is good to know what you have in every database to help you with troubleshooting and ...
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Sonny’s Enterprises Inc. Partners with ECENTA America and Launches SAP™ Web Channel Experience Management 2.0

Sonny’s Enterprises Inc. Partners with ECENTA America and Launches SAP™ Web Channel Experience Management 2.0 | SAP BCM | Scoop.it
Dallas, TX (PRWEB) September 16, 2013 -- Sonny’s Enterprises Inc.
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Infographic: Are you PCI compliant when recording calls? - Call Centre

Infographic: Are you PCI compliant when recording calls? - Call Centre | SAP BCM | Scoop.it
This simple infographic illustrates areas where you may or may not be PCI compliant when recording calls.
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Is Your Call Center Stuck in the Nineties? - Free-Range Organic ...

... by certified SAP partners such as Covington Creative. If you are interested in using SAP BCM with the SAP CRM Interaction Center or have further questions, please feel free to contact John Burton at john.burton@sap.com.
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Customer Service A Tale of Two cities SAP BCM for a WOW Customer Experience

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AMC Technology Announces Sponsorship at the Call Centre and Customer ... - Call Centre Clinic News (press release)

AMC Technology Announces Sponsorship at the Call Centre and Customer ... - Call Centre Clinic News (press release) | SAP BCM | Scoop.it
AMC Technology Announces Sponsorship at the Call Centre and Customer ... Call Centre Clinic News (press release) ...
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