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Salesforce Web-to-Lead Form On Your Facebook Pages | Lexnet

Salesforce Web-to-Lead Form On Your Facebook Pages | Lexnet | Salesforce.com News | Scoop.it
Methods for adding a Salesforce Web-to-Lead form to your Facebook Pages within an iFrame Page tab. Field validation.
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Digital Viscosity's curator insight, December 20, 2012 7:39 PM

ROCK ON! Web to Lead comes to Facebook!

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Wall Photos | Facebook

Wall Photos | Facebook | Salesforce.com News | Scoop.it
Facebook is a social utility that connects people with friends and others who work, study and live around them.
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SalesForce Flow Tool

SalesForce Flow Tool | Salesforce.com News | Scoop.it
Salesforce.com has introduced a new tool called Flow (Setup | App Setup | Create | Workflow & Approvals | Flow) with an easy-to-use, drag-and-drop interface. You can create a flow with the flow designer with little or no programming knowledge.
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14 Reasons Why Social Media Happened | Jeffbullas's Blog

14 Reasons Why Social Media Happened | Jeffbullas's Blog | Salesforce.com News | Scoop.it
I recently was thinking.. which can be a dangerous thing and I found myself asking the question "how did  social media happen?" and how did it evolve from the primordial web soup?
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A Timeline of the Social CRM Arms Race [INFOGRAPHIC] | Marketing Automation - Pardot

A Timeline of the Social CRM Arms Race [INFOGRAPHIC] | Marketing Automation - Pardot | Salesforce.com News | Scoop.it
In the past, large CRMs have been tentative about working social media into their product offerings. However, just in the last week, some of the largest players have made drastic moves toward making their CRMs more social.

Just over a week ago, Oracle purchased Vitrue, a social relationship management service. Salesforce.com quickly countered by purchasing Buddy Media, a social enterprise company. Not to be outdone, Oracle finalized terms for a second acquisition of Collective Intellect, a social intelligence company. In total, the past week has seen well over a billion dollars in social acquisitions.

The recent surge in acquisitions has finally brought a social CRM within reach. Let’s take a look at the acquisitions that have moved both companies to this point:
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Digital Viscosity's curator insight, March 3, 2013 10:44 PM

Nice synopsis from Padot.com. We really enjoy the work and research this group puts into publically releasing and explaining their Intellectual Capital!

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The Future of Social Media and Customer Service

The Future of Social Media and Customer Service | Salesforce.com News | Scoop.it
The customer has changed. Their expectations shape your strategies. Their needs govern your roadmap. They speak, you listen (or eavesdrop). The quality of their experience is the most important goal of your business.
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