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Lycamobile adopts NFC for international workforce management ...

Lycamobile adopts NFC for international workforce management ... | Sales eminence | Scoop.it
UK-based tracking system specialist Crystal Ball has implemented a new mobile tracking solution with NFC for the world's largest mobile virtual network ope.
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How To Calculate The ROI Of CRM | Forrester Blogs

How To Calculate The ROI Of CRM | Forrester Blogs | Sales eminence | Scoop.it

Digest...

 

The first step is to estimate how investing in a CRM solution will help grow revenues, cut operating costs, and boost IT efficiencies:

 Power up the revenue engine.  Cut the cost of generating and servicing revenues. Improve IT efficiencies. 

On the cost side of the equation, estimate the costs of software, deployment, maintenance, and support:

Dig into hardware, software, and subscription costs.  Dissect deployment costs.  Factor in ongoing maintenance costs. Don't get blindsided by administrative and infrastructure costs. 
Via CYDigital
Cathy Baker's insight:

Calculating the ROI of CRM

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@HugoASaenz's curator insight, June 4, 2013 2:07 PM

Interesante como calcular el ROI

@HugoASaenz's curator insight, June 12, 2013 12:24 PM

Buen reporte de Forrester, sin embargo, hay que aterrizarlo a la realidad de tu empresa e incluir no solo la herramienta, sino los cambios internos necesarios!! @InterConsultant #CRMLatam #Clienting

Emiliano Diaz-Page's curator insight, October 22, 2013 3:09 PM

A quick article on calculating the ROI of CRM.  I'm partial to SAGE CRM if you ask me.