Sales and Service
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How to Interview Someone by Asking Memorable Questions

How to Interview Someone by Asking Memorable Questions | Sales and Service | Scoop.it
Landed that killer interview with that hot personality? Here's how to ask them questions that matter to get the interview you want!
Judi Window's insight:

"Having an audience is a privilege" ~ Peter Shankman

#GreatCustomerService

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A Sad Story About a Poorly Designed Sales Contest

A Sad Story About a Poorly Designed Sales Contest | Sales and Service | Scoop.it
“Early in my career, I remember our CEO calling the entire sales team into the conference room. There were about 30 of us. With tremendous enthusiasm he announced a new SPIFF program with … drumroll … a prize of $20,000! To win, each rep needed to achieve the following: Q3 bookings of $275,000 or more Q4 bookings of $275,000 or more Sell 25 of any Product Sell 10 of Product A Sell 4 of Product B in Q3 Sell 4 of Product B in Q4” Now, even for the highest earners, a $20k bonus was nothing to laugh at. So you can imagine the excitement that rose up from the room. Everyone left determined to conquer the challenge -- exactly what our CEO wanted. But what happened next probably wasn’t what he anticipated...
Judi Window's insight:
Thoughtful story, presenting a bad example with a few good ideas for change.
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Five Customer-Centric Marketing Lessons from Apple to Zappos

Five Customer-Centric Marketing Lessons from Apple to Zappos | Sales and Service | Scoop.it
This is a long(er) article ending with a video, but well worth the time to read & watch!Traditional marketing is on life support. The rules of the game have changed. Tell and sell marketing no longer works. Today’s consumer is empowered. Empowered to find their own information, empowered to share their opinions and empowered to avoid marketing. Brands need to find ways to leverage their most important [...]
Judi Window's insight:

This is a long(er) article ending with a video, but well worth the time to read & watch!

1. Focus on Current Customers
2. Exceed Expectations
3. Be Convenient for the Customer First
4. Think Value, Not Price
5. Treat Experience as an Investment

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I Need More Time

"A major frustration for salespeople is dealing with prospects that can't seem to make a decision. Perhaps the biggest of those frustrations is struggling with prospects who indicate the desire to make a decision (and to do so by a certain date), but when the date rolls around, they invariably need more time"

Judi Window's insight:

Knowing your prospects needs is key to a successful transition from prospect to customer!

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Does Uptalk Make You Upchuck - YouTube

http://www.diresta.com http://www.atozpublicspeaking.com http://www.diresta.com/knockoutpresentationsblog Have you ever listened to a speaker? who sounds lik...
Judi Window's insight:

So... do you uptalk? Did you even know?

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Making the Experience Easier For the Customer - YouTube

This video answers the question: are we making things easier for ourselves or easier for the customer?
Judi Window's insight:

Dennis Snow's Virtual Training Program (see end of video) is a great way to get your entire organization on the same Customer Service page. It will enhance your entire organization! ~ judiwindow

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7 Ways Your Leadership May Be Sabotaging The Customer Service Experience

7 Ways Your Leadership May Be Sabotaging The Customer Service Experience | Sales and Service | Scoop.it
What's the worst customer service mistake that your company, fueled by your own leadership decisions, has made so far in 2014–your worst self-inflicted sabotage of the customer experience?
Judi Window's insight:
7 great ideas to retool your customer service team!
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Why Prospects Buy

"Don’t get sucked into the idea that your reasons for buying will convince a prospect to buy-they won’t. The only time they do is when they happen to line up with a prospect’s reason to buy. That’s playing the odds, not selling. Discover the personal emotional reasons a prospect has for buying. If you can’t uncover those, you’ve probably uncovered a prospect that won’t buy"

Judi Window's insight:

PLAYING THE ODDS - UNCOVERING THE REASON THEY WANT TO BUY

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Creating Moments of Wow

Creating Moments of Wow | Sales and Service | Scoop.it

"I love to be on the receiving end of big WOWs. But there’s a problem – they’re hard to create. Big WOWs can be expensive and time consuming, and hard to deliver consistently."

Judi Window's insight:

Little WOWs can be even more powerful than big WOWs. What are your little WOWs?

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Indifferent Service – The Silent Killer of Customer Loyalty

Indifferent Service – The Silent Killer of Customer Loyalty | Sales and Service | Scoop.it

"In this video I share the elements that differentiate caring customer service from indifferent customer service."

Judi Window's insight:

"What would indifferent customer service or sound like to our customers?" I know you know!

 

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