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Scooped by Rich Taylor
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How to Get the Most from Digital Customer Experience Investments

How to Get the Most from Digital Customer Experience Investments | Retail Marketing | Scoop.it
July 26, 2013 Last year, customer experience professionals had big plans for major digital design...
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Why the customer loyalty landscape has changed | MyCustomer

Why the customer loyalty landscape has changed | MyCustomer | Retail Marketing | Scoop.it
Phillip Singh details new research findings into consumer attitudes to brand loyalty.
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Supporting Loyalty Programs Through Email Marketing - ClickZ

Supporting Loyalty Programs Through Email Marketing - ClickZ | Retail Marketing | Scoop.it
Consider a combination of tried-and-true methodologies for identifying the right customers for the right message at the right time, infused with fresh communication approaches.

 

Key excerpt...

 

In a newly released 2013 Loyalty Census (covered in this DM article: "Loyalty Programs Grow, But Participation Sinks"), Colloquy uncovers some startling statistics including:

Loyalty programs grew by more than 25 percent in the past two years - but member activity levels have dropped.Some 2.65 billion people were enlisted in loyalty programs in the United States in 2012, a rise of 26.7 percent from 2010, but active participation - defined as one engagement within a 12-month period - fell by 4.3 percent.

The article goes on to identify that "…it's crucial for companies to strengthen loyalty programs through innovation and relevancy. As competition increases, innovation through stronger reward initiatives, use of soft benefits, and use of [new] technologies will benefit the brands that offer loyalty programs."


Via CYDigital
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CYDigital's curator insight, July 19, 2013 8:32 AM

In other words, it's not a set it and forget it situation: you've got to work it. And if you need to work it, does it make sense for a B2B organization? Is the LOE worthwhile?


If you want to learn more, go here, click on Filter, and then select the Tag Loyalty.


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