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Ocado Technology

Ocado Technology looks after all of the Ocado IT infrastructure that runs the highly automated distribution centre, our award winning website and the state-o...
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Bringing other world capabilities into a world requiring New Ways of Working

 

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Let Your Customers Segment Themselves by What They’re Willing to Pay

Let Your Customers Segment Themselves by What They’re Willing to Pay | Retail | Scoop.it
Good fences make good customers.
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Brands, technology and the changing face of retail

Brands, technology and the changing face of retail | Retail | Scoop.it
With customers wanting to order goods via mobile, desktop and in stores, how do retailers provide a seamless shopping experience while maintaining the integrity of their brand?
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How to Provide Customer Service for Ecommerce [Infographic]

How to Provide Customer Service for Ecommerce [Infographic] | Retail | Scoop.it

Customer service is critical in the ongoing relationship between retailers and their customers. With the rise of social media and mobile devices, retail and ecommerce companies need to understand and embrace the social customer and respond to them in a personal and timely manner.

 


Via Kamal Bennani
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19design's curator insight, June 13, 2013 6:03 AM

An excellent way to graphically show how ecommerce stores can bridge the customer service gap. With clear procedures on major touch points ecommerce stores will be able to make a better impression with their customers, thus increasing repeat purchasing and loyalty. What is mentioned in this infographic are an essential to any online store.

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The customer experience tech and trends that will define 2015 | MyCustomer

The customer experience tech and trends that will define 2015 | MyCustomer | Retail | Scoop.it
What trends will determine the customer experience successes and failures of the coming year?
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Russian Mood-Sensing Retail Device Readies for U.S. Invasion

Russian Mood-Sensing Retail Device Readies for U.S. Invasion | Retail | Scoop.it
Synqera is a point of sale analytics and loyalty startup using tablets mounted to kiosks that sync people's facial emotions and personalize shopping.

Via David Simpson
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Dunkin' Donuts To Recognize Employee Who Calmly Dealt With Customer ... - Huffington Post

Dunkin' Donuts To Recognize Employee Who Calmly Dealt With Customer ... - Huffington Post | Retail | Scoop.it
Dunkin' Donuts To Recognize Employee Who Calmly Dealt With Customer ...
Mark Wing's insight:

"Its hilarious when dumb people try to sound smart" ...I just don't understand the mentality of someone who chooses to fight an issue with such rudeness. Surely her language is far to rich to post on Facebook.

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