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Sustainable supply chains at Hilton Worldwide | Green Hotelier

Sustainable supply chains at Hilton Worldwide | Green Hotelier | Resort ops | Scoop.it
For this month's Supply Chain theme, we spoke with the new Director of Strategic Sourcing Sustainability at Hilton Worldwide.
Lynn Richardson's insight:

Some great articles in here.  Worth registering if you are interested in the hotel industry.  Sustainable practices are becoming increasingly important.

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Jane Nguyen's comment, May 3, 2015 11:06 AM
Sustainable
Jane Nguyen's curator insight, May 4, 2015 3:10 AM

There is true that this is a great article about the application of sustainability in modern business. Sustainable practices are becoming increasingly important. It’s about the current action to take what we need now, and it will not become any potential jeopardy for people in the future.  As a result,  the Director of Strategic Sourcing Sustainability and Special Projects , Judy ensures to lead Hilton Supply Management(HSM) is aligned with Hilton corporate responsibility strategy. In this article , she understood factors which are challenges to hotel corporation when they come to sustainable sourcing : driving awareness with owners , educating buyers, training HSM.  In my view, this article is valuable and highly recommendation to all hotel and resort industry. Hilton is one of the top hotel brands in the world. They understand the importance of sustainable source and impact of it on future generations. They know and accept the extra cost when doing sustainability as the consideration for long-term return on investment. Consequently, Hilton is doing the right investment by sustainable sourcing for not only their business and industry but also our generation in the future. 

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Blog - Novility

Blog - Novility | Resort ops | Scoop.it
Lynn Richardson's insight:

Hot off the press,  a great summary from Hotelympia 2014.   Many of the trends mentioned here echo what we have been invesitagting in class.  - PHEW!

Lynn

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Gunmen Kidnap 2 People in Malaysia

Gunmen Kidnap 2 People in Malaysia | Resort ops | Scoop.it
A kidnap-for-ransom gang based in the southern Philippines is suspected of seizing a Chinese tourist and a receptionist from a dive resort in eastern Malaysia, authorities said Thursday. The kidnapping late Wednesday underscored the persistent security threats in Sabah state, a popular...
Lynn Richardson's insight:

Risk management is a big issue for Resorts.  This is an extream case.

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MultiBrief: 7 key trends emerging in the hospitality industry

MultiBrief: 7 key trends emerging in the hospitality industry | Resort ops | Scoop.it
Lynn Richardson's insight:

Some interesting ideas that reflect what we have been discussing in class.

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The Hotel Inspector: Alex Polizzi on the dirtiest and weirdest guest houses she’s ever encountered

The guesthouse guru returns on her quest to salvage some of Britain's worst hotels before they go out of business
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Here's the Best Time to Buy an International Flight to Each Continent

Here's the Best Time to Buy an International Flight to Each Continent | Resort ops | Scoop.it
The average fare for a flight from the US to Europe will vary by $256 from when a ticket is first offered to the day the plane takes off. 
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Tourism Research Australia - Publications List

Tourism Research Australia - Publications List | Resort ops | Scoop.it
Lynn Richardson's insight:

There are some great reports here to assist with both your assessments and future career.

 

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App tackling taxi industry monopoly secures $1 million in new funding

Australian taxi booking and payment mobile app ingogo has secured another $1 million in funding to drive national expansion and appointed a new director.
Lynn Richardson's insight:

A nice example of a local innovation

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Chef stabs man after complaint about service: Five lessons in customer service

There are many ways to deal with a complaint: using a skewer is probably not the best one.
Lynn Richardson's insight:

Mmmm - think they need to go to some of Julies classes on service recovery.........

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Vi Huynh's curator insight, October 7, 2014 9:16 AM
Service recovery is the actions designed to resolve problems, reduce negative attitudes of dissatisfied customers and to retain a long-term relationship with customers. When service failures occurs, a relevant recovery effort can assist an organization regain the business of a dissatisfied customer and built trust because the service provider cares for their customers. Outcomes of successful service recovery are to improve satisfaction, positive word of mouths, greater loyalty and raised profitability. In this case, the chef could not only solve the problem with customers, but also make it more terrible. He did not control himself when customer was complaining and stabbing a customer in response to a complaint was not the way to go. That action did influence critically on the business, especially in service industry when customer service is evaluated as an important key. Usually, staffs will receive and recognize a complaint before the manager or business owner knows. Hence, it is important to train staffs to deal with issues. It doesn’t matter that customer is right or wrong and let them speak out their problems. Once we identify their problems, we can solve it on the right way. Furthermore, the business will improve their services in order to avoid another same complaint.
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The New Industrial Revolution - The Chronicle Review - The Chronicle of Higher Education

The New Industrial Revolution - The Chronicle Review - The Chronicle of Higher Education | Resort ops | Scoop.it
The next wave of robots could change the meaning of work.
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Airlines Versus Hotels in the Battle for the Best Pricing Strategy | ehotelier.com News Archives

Airlines Versus Hotels in the Battle for the Best Pricing Strategy | ehotelier.com News Archives | Resort ops | Scoop.it
Ehotelier News Archives [Mar 08, 13 | 12:07 am] Airlines Versus Hotels in the Battle for the Best Pricing Strategy: Pricing it right is challenging at the best of times but do hotels have a smoother ride than the airlines when it comes to pinning a...
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Airbnb runs into regulatory problems in Victoria

Airbnb runs into regulatory problems in Victoria | Resort ops | Scoop.it
An Airbnb customer who used the short-term accommodation platform for the first time has had a rude start to her morning after an unexpected visit from the tenant’s real estate agent.
Lynn Richardson's insight:

Somthing to think about for your essay. 

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angela djaliman's curator insight, April 27, 2015 7:22 AM

‘In the past few years, B&Bs have increased dramatically in number throughout the world and have become the world’s most phenomenal growth accommodation industry (Wanhill, 2000)’. As technology has enable us to access the Internet easier, a website called AirBnb is designed to provide a service for bed and breakfast provider and customers connect. In this article it debate about the legal aspect in the Bnb service is Australia. As many host are available spread out in Australia including Victoria. Although Bnb is good for the hospitality industry as it give another experience for the travellers, issues are still surrounding the industry. The legal issue that is discussed in this article should be reexamine because of the outdated regulations. In the lecture we talked about the requirements of customers during their stay for their well being. If the customer feels insecure in during their stay, it will cause a discomfort and gives a bad experience. This concern needs a long time to be solved as this is includes the council and state regulatory.Therefore the government should focus on this issue as this could make travellers travel to Victoria easier. Airbnb accommodation will grow better in Victoria, if the regulations have been modified to fit the modern demands. 

 

 

 

 

 

Wanhill, S. (2000). Small and medium tourism enterprises. Annals of Tourism Research, 27(1), 132–147.

Kevin Hartanto's curator insight, May 4, 2015 7:31 AM

Airbnb is still kind of a controversial product of service. As in this article, it seems trying to say that airbnb is illegal in certain conditions, but they know there are certain benefit that it gives and as it works globally so its already perceive as a legal thing. The example of illegal condition that is presented in this article is like when a person who advertise their place and people stay in it, but actually they are renting that place too. This is perceive as illegal because the regulation says that tenant could not renting their place to another person. So when the tenant renting their place is like "renting for renting", which already breaks the regulation. This kind of condition is a little bit complicated and this what make airbnb still controversial nowadays. As agent will not check tenant place everyday or every week so it gives the freedom for the tenant to to illegal thing with the property that they are renting. Airbnb itself  does not have a clear policy as also mentioned in this article. So this creates a mistreatment or an unclear standard of the property that guesses are renting to stay. Therefore, i agree with this article that airbnb needs a clear and fair laws to operate. In addition to that the regulation also need to be approved by certain authority in hospitality industry so that it will be fair to hotels. By having this i believe there will be less issues or controversial things related to airbnb. 

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Australian hotels hopeful about year ahead, but online presence key to driving profits

Australian hotels hopeful about year ahead, but online presence key to driving profits | Resort ops | Scoop.it
Hotel operators are more optimistic about business conditions compared to last year, according to the latest TripBarometer study by travel website TripAdvisor.
Lynn Richardson's insight:

We have discussed in class the growing influence of web technologies on consumer behaviour. This article quotes some interesting research to support this premis.

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10 High Profile Luxury Hotel Openings For 2014

10 High Profile Luxury Hotel Openings For 2014 | Resort ops | Scoop.it
If you enjoys creature comforts and standout service when you travel, there are a number of new hotels debuting this year that you might want to keep on your radar
Lynn Richardson's insight:

What do you think of these new properties?

 

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Kevin Hartanto's curator insight, May 4, 2015 11:14 AM

All of the these new properties are very good and seems to be working as a hotel that will bring a big profit to the company. From this article I can acknowledge that a high profile hotel doesn't always have to be one with 200 rooms or above. Sometimes 73 rooms like the Beaumont London will do. The important thing that is able to make this hotel included as a high profile hotel is their concept or design. They have a hybrid of boutique and grand hotel design concept, which deliver by some elegant English historical architecture. So I believe, if you could make a great concept, back up with great management and service, you will have a successful hotel. The accessibleness of the hotel is also a very important key, as all of this 10 high profile hotels have it. The SLS Las Vegas is a very big resorts with 1600 rooms, I would say that it will surely need a great management, so that they could have a high average of room occupied. Another thing that could be taken from this article about designing a hotel is that the design of the hotel need compatible with the area. Four Season Walt Disney will not put the design or concept of Four Season Moscow if they want to build their hotel in Disney Land area. This happen because the infrastructure of a hotel will influence guest experience (Zawadzki, 2014). So it is best to design hotel accordingly to the location and things that will get the attention of the customers. 

 

Zawadzki, P. 2014. The Influence of Modern Infrastructure on The Number of Hotel Guest and The Aspect of Physical Recreation in The Local Society. GeoJournal of Tourism & Geosites, 14(2), 215-225. 

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SpringHill Suites upgraded complimentary breakfast

SpringHill Suites upgraded complimentary breakfast | Resort ops | Scoop.it
Lynn Richardson's insight:

For students:  A few interesting aspects to this story. Firstly the time and money dedicated to researching the new concept.  The actual content of the new buffet (seems fairly standard?) and the way traing was rolled out.  Note the mention of the expenditure for new displays.

what are your thougths?

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Making A Splash: The World's Most Fabulous Hotel Bathrooms

Making A Splash: The World's Most Fabulous Hotel Bathrooms | Resort ops | Scoop.it
These watery chambers invite guests to linger longer than it takes to get the job done, to enjoy bathing as a ritual, to splash and play—and to step out feeling like a million bucks.
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Country Comfort rebrand: Hotel chain expands to Asia, moves to franchising model

Well-known Australian hotel chain Country Comfort has undergone a rebrand, as the chain moves to a franchising model and prepares to tackle the Asia-Pacific region.
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How Does Music Affect Your Hotel Decisions?

How Does Music Affect Your Hotel Decisions? | Resort ops | Scoop.it
Library of Congress
Music is becoming common on hotel websites, but does it really make us want to book a room?

A scientific study has come up
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Why You Should Blog to Get Your Next Job

Why You Should Blog to Get Your Next Job | Resort ops | Scoop.it
Today’s savvy job seekers are blogging their way to success -- and job opportunities. Here’s why a blog can get you your next job.
Lynn Richardson's insight:

Something to think about!

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SEEK - Hotel General Manager Job in Melbourne

Front Office & Guest Services, Be a part of the exciting and dynamic team of Tune Hotel's expansion in Australia.
Lynn Richardson's insight:

Interesting job description for a General manager!

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Comeback Kids Hyatts healthy kids menu

Comeback Kids Hyatts healthy kids menu | Resort ops | Scoop.it
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Samantha Gandolfo's comment, October 5, 2014 5:09 AM
I think this is a great initiative by Hyatt and is right on target for what kids and families want. The fact that kids have helped design the menu is particularly important and fascinating that kids are so invested and interested in what they are offered. My only issue with this is Hyatt must ensure there are still some ‘plain’ options for younger and fussier children or the same issue could occur in reverse- kids are not interested and do not enjoy what is on offer.

All most customers’ want is delicious fresh food prepared well so Hyatt’s strong push for
‘paddock-to-plate’ or locally grown ingredients will definitely be a bonus for many customers. Furthermore, children these days are bombarded with information about becoming sustainable and supporting locals markets so they will notice and appreciate this too. I think many other restaurants and hotels can take a leaf from Hyatt’s book and look to becoming more sustainable and providing fresh, interesting, healthy options for kids as well as adults.
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Syfy Channel Opens Pop-Up Hotel at SXSW - Mashable

Syfy Channel Opens Pop-Up Hotel at SXSW - Mashable | Resort ops | Scoop.it
Syfy Channel Opens Pop-Up Hotel at SXSW
Mashable
AUSTIN — As attendees know, hotel space at South by Southwest is scarce. For some, even spending a night in a shipping container may be preferable to staying somewhere miles away.
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